The Power of Organic Social Media for Hotels: Why It Still Matters
One of the most significant advantages of organic social media is its ability to foster genuine, authentic connections with your audience.
In today’s fast-paced digital world, social media has become an indispensable tool for hotels to connect with guests, build their brand, and drive bookings. With the increasing focus on paid social media advertising, many hoteliers might wonder if organic social media still holds value, especially when marketing budgets are tight. At Lodging Interactive, we firmly believe that organic social media posting remains a powerful and effective strategy for hotels, regardless of your budget for paid posts. Here’s why.
Building Authentic Connections
One of the most significant advantages of organic social media is its ability to foster genuine, authentic connections with your audience. While paid ads can target specific demographics, they’re usually ‘sales-related’ and often lack the personal touch that organic posts offer. When your hotel shares content organically, it’s not just about selling rooms—it’s about telling your story, showcasing your unique character, and engaging with your community in a meaningful way.
For instance, posting photos of a beautiful sunrise from your hotel’s rooftop, sharing a guest’s glowing review, highlighting a local event your hotel is involved in, or even featuring a picture of your airport shuttle bus driver can resonate deeply with your audience. These posts create a sense of authenticity that paid ads often struggle to replicate. Over time, this builds trust and loyalty among your followers, which can translate into direct bookings and repeat visits.
The Viral Potential of Organic Posts
One of the most compelling reasons to invest in organic social media for your hotel is the potential for your content to go viral—without spending a dime. Platforms like Facebook and Instagram, both owned by Meta, offer anyone the opportunity to post content for free. If that content resonates well with your guests and potential guests, it can organically reach a much broader audience, exponentially increasing your visibility and engagement.
Viral content often stems from posts that evoke strong emotions, whether they’re awe-inspiring photos of your property, heartwarming guest stories, or even humorous moments captured at your hotel. When guests feel a connection to your content, they are more likely to share it with their own networks. This ripple effect can quickly extend your reach far beyond your immediate followers, introducing your hotel to a new audience who might not have encountered your brand otherwise.
Creating Viral-Worthy Content
Creating content with viral potential doesn’t necessarily require a large budget or professional equipment. What’s most important is creativity, relevance, and a deep understanding of what resonates with your audience. Here are a few strategies to increase the chances of your organic posts going viral:
- Showcase Unique Experiences: Highlight what makes your hotel special. Whether it’s an unusual architectural feature, a signature dish from your restaurant, or an exclusive event, these unique aspects can capture the attention of both your current followers and new audiences.
- Leverage User-Generated Content: Encourage guests to share their experiences at your hotel by tagging your property in their posts. Reposting this user-generated content not only builds a sense of community but also shows potential guests authentic experiences that could inspire them to visit.
- Use Engaging Formats: Experiment with different content formats such as videos, reels, stories, or even interactive polls. Videos, in particular, have a higher likelihood of being shared, especially if they tell a compelling story or showcase something visually stunning.
- Tap into Trends: Stay current with social media trends and challenges that are relevant to your brand. Participating in popular trends or using trending hashtags can increase the visibility of your posts, making it easier for them to go viral.
- Encourage Sharing: Sometimes, the simplest way to boost the viral potential of your content is to ask your followers to share it. Phrasing your captions in a way that encourages sharing, such as “Tag a friend who needs a getaway!” or “Share this post if you love [local attraction]!” can prompt more interaction.
Amplifying Your Reach Through Engagement
Organic social media is not just about broadcasting your message—it’s about starting conversations. When guests comment on your posts, share their experiences, or tag your hotel in their content, they’re amplifying your reach beyond your immediate followers. This user-generated content (UGC) is incredibly valuable as it acts as a form of social proof, showcasing real guest experiences and encouraging others to book with you.
Encouraging your guests to share their experiences and interact with your content can significantly expand your hotel’s visibility. Every like, comment, and share increases your organic reach, bringing your hotel into the feeds of potential guests who might not have discovered you through paid ads alone.
Cost-Effective Marketing
For hotels with limited marketing budgets, organic social media offers an invaluable opportunity to promote your property without additional costs. While paid social media campaigns can be effective, they require a financial investment that not all hotels are prepared to make regularly. Organic posts, on the other hand, allow you to maintain a consistent online presence without dipping into your budget.
Consistency is key in organic social media marketing. Regularly posting high-quality content that aligns with your brand’s voice and values can keep your hotel top-of-mind for your followers. Whether it’s daily updates, weekly highlights, or monthly features, maintaining a consistent posting schedule ensures that your audience stays engaged with your brand, even if you’re not running paid campaigns.
Leveraging Local and Niche Audiences
Organic social media is particularly effective for reaching local and niche audiences—those who might be overlooked by broader, paid campaigns. By focusing on content that resonates with your local community or specific guest segments, your hotel can build a loyal following that values the unique experiences you offer.
For example, if your hotel is located in a region known for its outdoor activities, you can organically post content that highlights nearby hiking trails, local wildlife, or seasonal events. This type of targeted content appeals directly to travelers interested in those experiences, making them more likely to book a stay at your hotel when planning their visit.
Enhancing Your Hotel’s Brand Identity
Your hotel’s social media presence is an extension of your brand identity. Through organic posts, you can shape and refine how your hotel is perceived by the public. Are you a luxury property known for exceptional service? A boutique hotel with a quirky, artistic vibe? A family-friendly resort with tons of activities? Whatever your unique selling proposition, organic social media allows you to consistently convey your brand’s personality and values.
By sharing content that reflects your brand’s identity—whether it’s featuring a behind-the-scenes look at your staff, showcasing your sustainable practices, or highlighting your culinary offerings—you’re reinforcing your hotel’s unique position in the market. This not only attracts guests who align with your brand but also strengthens your overall brand presence in the competitive hospitality industry.
Adapting to Changing Algorithms
Social media algorithms are constantly evolving, often prioritizing content that generates genuine engagement over paid promotions. This means that even with a modest budget for paid ads, your posts might not reach as wide of an audience if they’re not resonating with users. Organic social media encourages hotels to focus on creating content that truly engages their audience, which is increasingly important as platforms like Instagram and Facebook continue to prioritize meaningful interactions.
By staying attuned to what your audience responds to—whether it’s interactive polls, video content, or engaging stories—you can adapt your organic strategy to maximize your reach and engagement. This adaptability is crucial in maintaining a strong social media presence, regardless of how much you’re spending on ads.
Complementing Paid Strategies
While organic social media stands strong on its own, it also complements paid strategies in powerful ways. When used together, organic and paid social media can create a robust online presence that drives both immediate and long-term results. For example, organic posts can build brand awareness and engage your audience, while paid ads can target specific demographics to drive bookings during peak seasons or promote special offers.
Moreover, organic content can serve as a testing ground for paid campaigns. By analyzing which organic posts perform well, you can refine your paid strategies to focus on content that resonates most with your audience, ensuring that your advertising dollars are spent more effectively.
The Free Reach of Viral Content
The beauty of viral content is that it doesn’t require a paid boost to reach thousands or even millions of people. When a post starts gaining traction through shares, comments, and likes, Meta’s algorithms take notice. These algorithms are designed to prioritize content that generates high engagement, which means your viral post could be shown to a much wider audience—even to users who don’t follow your hotel’s account.
This kind of free reach is invaluable, particularly for hotels looking to maximize their marketing efforts without increasing their budget. A single viral post can lead to a significant uptick in followers, website visits, and ultimately, bookings. The key is to consistently produce content that not only showcases your hotel’s offerings but also resonates emotionally with your audience.
The Enduring Value of Organic Social Media
Organic social media remains a vital component of any hotel’s marketing strategy. It offers a cost-effective way to build authentic connections, amplify your reach, and enhance your brand identity—all while complementing your paid efforts. At Lodging Interactive, we believe that no matter the size of your budget, investing time and creativity into your organic social media presence can yield significant returns. The potential for organic posts to go viral and reach a vast audience for free underscores the enduring power of organic social media. So, whether you’re just starting out or looking to refine your social media strategy, remember that organic posts still matter—and they always will.
About Lodging Interactive
Since its founding in 2001, Lodging Interactive has provided digital marketing services to hotels worldwide, including select service, full-service, and luxury properties.
The Company's social media marketing and guest reviews response division, CoMMingle:Engage, serves a range of hospitality businesses, including hotels, restaurants, spas, and management companies.
Additionally, the Company provides subscription-based website development and digital marketing services. The subscription-based service is based on a 'pay-as-you-go' model and requires little upfront investment on the part of the hotel.
The Company continues to innovate by introducing supportive services that enhance its primary business lines. Recently, it launched Commingle360 and Social Media Amplified, custom landing page services aimed at driving direct bookings through social media content posts.
Lodging Interactive has received numerous awards, including the HSMAI Adrian Award and accolades from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly's Magellan Awards.
For more information, email [email protected], call 877-291-4411 ext. 704, or visit the company's website.
DJ Vallauri
President & Founder
+1 877 291 4411
Lodging Interactive
