As we close the chapter on a transformative 2024 and step into 2025, Newport Hospitality Group continues to lead the charge in redefining operational excellence. Our mission is clear, to empower our general managers and directors of sales with the tools they need to deliver exceptional guest experiences. By leveraging innovative systems, we aim to streamline processes, enhance performance, and allow our leaders to focus on what truly matters—our guests.

A Year of Innovation

In 2024, we introduced a suite of advanced tools tailored to support each discipline within our organization. These systems were carefully selected and implemented to address the unique challenges of modern hospitality management while fostering greater efficiency and collaboration across our portfolio. Here’s how we’re leveraging these tools to drive success:

M3: Simplifying Financial Excellence

M3, a cloud-based financial platform designed exclusively for hoteliers, has transformed our approach to financial management. With tools for budgeting, forecasting, and operational reporting, M3 empowers our teams to analyze data and make informed decisions. Its labor management features optimize workforce planning and productivity, ensuring efficiency without compromising service quality. By streamlining accounting processes and delivering actionable insights, M3 allows our leaders to focus more on strategic growth.

Lighthouse: Shining a Light on Revenue Management

In an increasingly competitive market, pricing strategies can make or break a property’s profitability. Lighthouse provides real-time rate comparisons, channel performance insights, and market trend analyses, enabling our teams to set competitive pricing strategies. This tool ensures we capture revenue opportunities while maintaining a sharp focus on market dynamics and customer preferences.

Kalibri: Analytics-Driven Sales Strategies

Kalibri equips our sales teams with the analytics they need to optimize booking trends, understand guest acquisition costs, and evaluate market performance. By shifting the focus from traditional competitive sets to broader market-based insights, Kalibri identifies key areas for maximizing revenue and profitability. It’s a game-changer for hotels looking to stay ahead of the curve.

CanvaX: Elevating Marketing and Branding

In a digital-first world, branding and engagement are paramount. Canva’s intuitive design platform enables our teams to create polished visuals for social media, marketing materials, and other brand touchpoints with ease. This ensures consistency across our portfolio while empowering teams to tell each property’s unique story. With Canva, we’re not just enhancing aesthetics; we’re creating lasting impressions.

Forging Strategic Partnerships

In addition to these tools, Newport has prioritized forming strategic partnerships that leverage industry expertise to enhance our efficiency and effectiveness. By collaborating with trusted partners, we’ve gained access to cutting-edge technologies, tailored solutions, and actionable insights that help us stay ahead of industry trends. These partnerships are not just about tools; they’re about creating a synergy that drives innovation and positions Newport as a leader in hospitality excellence.

Building a Stronger Foundation

These tools and partnerships are more than just technological upgrades; they’re investments in our people. By reducing operational complexities and providing actionable insights, we enable our teams to focus on creating memorable guest experiences. It’s this human connection—the heart of hospitality—that drives our continued success.

Looking Ahead

As we embark on this new year, our commitment to innovation remains steadfast. We’re not just enhancing systems; we’re fostering an environment where our teams can thrive, collaborate, and excel. Together, we’ll continue to redefine what it means to lead in hospitality management, ensuring Newport Hospitality Group stays at the forefront of the industry.

2025 promises to be a year of growth, excellence, and unforgettable experiences—for our teams, our partners, and most importantly, our guests.

By Whitney B. Altizer CRME, CHDM
SVP, Chief Commercial Officer, Newport Hospitality Group

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