Embracing Technology to Enhance Guest Experience and Drive Profitability in Hospitality
Opinion

Embracing Technology to Enhance Guest Experience and Drive Profitability in Hospitality

I recently had the opportunity to collaborate with Karen Rubin, Managing Director of Karen Rubin Hotels and the moderator for my panel at the NYU International Hospitality Industry Investment Conference. As we discussed the central themes of our pan...

Moneesh Arora
Moneesh Arora
Chief Executive Officer
Unifocus
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Lodging Industry
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Moneesh Arora
by Moneesh Arora
29 May 2024UnifocusMarket Segments
Embracing Technology to Enhance Guest Experience and Drive Profitability in Hospitality
What Personalized Hospitality Is and What It Isn’t
Opinion

What Personalized Hospitality Is and What It Isn’t

As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters. Being a provider of training in the topi...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Miscellaneous
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Lodging Industry
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Doug Kennedy
by Doug Kennedy
29 May 2024Kennedy Training Network (KTN)Market Segments
What Personalized Hospitality Is and What It Isn’t
What It Really Takes To Book More Groups, Meetings, and Events These Days
Opinion

What It Really Takes To Book More Groups, Meetings, and Events These Days

Today’s hotel and event salespeople work in completely different environments than most of their leaders experienced. Meeting and event booking sites have created a flood of leads, which can be overwhelming for those working in a sales role equipped...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Miscellaneous
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Lodging Industry
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Doug Kennedy
by Doug Kennedy
14 May 2024Kennedy Training Network (KTN)Market Segments
What It Really Takes To Book More Groups, Meetings, and Events These Days
Opinion

Lessons from Eurovision: what can hospitality learn from a song contest?

A man in a giant hamster wheel. A monster playing guitar. Six grandmas dancing around an oven. If you’re unfamiliar with Eurovision, you’d be forgiven for thinking I’m losing my mind. But these wildly different scenes really did happen, and they hav...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews
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Sales & Marketing
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Property Technology
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Tom Brown
by Tom Brown
10 May 2024MewsMarket Segments
Mews
Opinion

The Next Achievement in Hotels: Quiet Luxury

“IFYKYK” is the unspoken acronym for quiet luxury. It has sprawled beyond HBO’s ‘Succession’ fashion and is now very much the center of travel. Where can one go to stay and experience the ultimate hospitality and great R&R without being looked up an...

Mandy Murry
Mandy Murry
Principal & Chief Experience Officer at The Hospitality Concierge and member of Cayuga Hospitality Consultants
Cayuga Hospitality Consultants
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Luxury Travel
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Mandy Murry
by Mandy Murry
10 May 2024Cayuga Hospitality ConsultantsMarket Segments
Cayuga Hospitality Consultants
Opinion

European Hotel Investor Compass 2024

Cushman & Wakefield’s Hotel Investor Compass survey canvasses the views of 60 major investors active across the region, who collectively invested €18 billion between 2019 and 2023 in hotels and have an average fund size of €233 million available for...

Borivoj Vokrinek
Borivoj Vokrinek
Partner – Strategic Advisory & Head of Hospitality Research EMEA at Cushman & Wakefield
Cushman & Wakefield
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Environment & Sustainability
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Markets & Performance
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Hostels & Economy Lodging
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Borivoj Vokrinek
by Borivoj Vokrinek and Frédéric Le Fichoux
10 May 2024Cushman & WakefieldMarket Segments
Cushman & Wakefield
Opinion

How Airbnb and short-term rentals reshape rural and urban communities

In less than two decades, short-term rentals have thoroughly transformed the hospitality industry, wresting 15% market share from hotels. From a feel-good pioneer of the sharing economy to a $100bn behemoth, Airbed and Breakfast, better known as Air...

Cindy Heo
Cindy Heo
Associate Professor of revenue management at EHL Hospitality Business School
EHL
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Short Term Rental (STR)
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Cindy Heo
by Cindy Heo
3 May 2024EHLMarket Segments
EHL Hospitality Business School
Opinion

How Can the Hospitality Businesses Adapt to the New Generation of Guests?

The demographics of hospitality consumers are changing; millennials, Gen Z and Gen Alpha are now a predominant audience. These new audiences bring new guest expectations, from digitalised experiences and convenience to social consciousness. While th...

Tanya Girdhar John
Tanya Girdhar John
Vice President, Marketing at IDS Next
IDS NEXT
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Sales & Marketing
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Information Technology
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Tanya Girdhar John
by Tanya Girdhar John
30 April 2024IDS NEXTMarket Segments
IDS NEXT