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Why Hotels Should Master the Fundamentals of Guest Experience Before Adding the Bells and Whistles
Opinion

Why Hotels Should Master the Fundamentals of Guest Experience Before Adding the Bells and Whistles

NBA legend Michael Jordan is famous for his thrilling game style, but he didn’t get there without mastering the basics of the sport. As he famously said, “You can practice shooting eight hours a day, but if your technique is wrong, then all you beco...

Joe Vargas
Joe Vargas
SVP & General Manager, Infor Hospitality
Infor
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Property Technology
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Business Travel
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Lodging Industry
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Guest Experience
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Joe Vargas
by Joe Vargas
10 July 2024InforGuest Experience
Why Hotels Should Master the Fundamentals of Guest Experience Before Adding the Bells and Whistles
Busting today’s hotel distribution myths
Opinion

Busting today’s hotel distribution myths

Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades. The dynamic landscape of hotel distribution offers numerous opportunities for hotels to maximise...

Karla Lunenberg
Karla Lunenberg
Senior Product Manager at Guestline
Guestline
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Property Technology
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Guestroom Technology
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Guest Experience
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Karla Lunenberg
by Karla Lunenberg
10 July 2024GuestlineGuest Experience
Busting today’s hotel distribution myths
Supplier News

Radisson Blu Aqua Hotel, Chicago, deploys IRIS mobile ordering to grow F&B revenue and improve staff retention

IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.

IRIS Software Systems
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Guestroom Technology
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Lodging Industry
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Food and beverage
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Guest Experience
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Radisson Blu Aqua Hotel, Chicago, deploys IRIS mobile ordering to grow F&B revenue and improve staff retention 9 July 2024IRIS Software SystemsGuest Experience
Radisson Blu Aqua Hotel, Chicago, deploys IRIS mobile ordering to grow F&B revenue and improve staff retention
Fulfilling The Elevated Standards Of The Changing Luxury Stay
Opinion

Fulfilling The Elevated Standards Of The Changing Luxury Stay

What one guest considers as “luxury” is different from another and for that reason, luxury hotels must offer their guests a variety of choices mapped to their individual preferences to deliver a hyper-personalized luxury experience. Choice is critic...

Frank Pitsikalis
Frank Pitsikalis
Vice President, Product Strategy, Hotels, Agilysys
Agilysys
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Property Technology
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Boutique & Lifestyle
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Guest Experience
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Luxury Travel
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Frank Pitsikalis
by Frank Pitsikalis
9 July 2024AgilysysGuest Experience
Fulfilling The Elevated Standards Of The Changing Luxury Stay
Opinion

AI-Driven Personalization: Transforming The Travel Sector Offering

Artificial intelligence is a game-changer for hospitality, not least for the new ways in which it will appeal to customers throughout the booking process. Chief among these is a more personalized experience. According to Amadeus’ 2024 Travel Tech In...

Michael Levinson
Michael Levinson
Co-Founder and CEO of Joyned, a SaaS Solution
Joyned
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Sales & Marketing
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Digital Marketing
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Chatbots, Robotics & AI
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Guest Experience
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Michael Levinson
by Michael Levinson
5 July 2024JoynedGuest Experience
Joyned
How CDPs encourage direct bookings to boost a hotel’s NOI
Opinion

How CDPs encourage direct bookings to boost a hotel’s NOI

How much are you paying in OTA commissions? We took a quick poll of the audience at NAVIGATE Miami, Revinate’s annual conference and the answers ranged from 10% to over 25%.

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Revenue Management
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CRM & Loyalty
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Guest Experience
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Karen Stephens
by Karen Stephens
4 July 2024Revinate, Inc.Guest Experience
How CDPs encourage direct bookings to boost a hotel’s NOI
Training Customers to Do It Themselves
Opinion

Training Customers to Do It Themselves

More and more, customers are open to using self-service solutions. Our customer experience research shows that while customers might prefer the human touch, some expect digital, self-service solutions. In certain cases, they even demand it. And it’s...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
3 July 2024Shepard Presentations, LLC.Guest Experience
Training Customers to Do It Themselves