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11 Ways to Optimize Your Hotel Booking Engine for Maximum Direct Bookings
Opinion

11 Ways to Optimize Your Hotel Booking Engine for Maximum Direct Bookings

20% of $500 is $100. With typical OTA commission rates hovering around 20%, that reduces the value of a $500 reservation to a $400 one. So, what’s the solution?

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews
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Property Technology
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Travel Technology
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Digital Marketing
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Guest Experience
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Tom Brown
by Tom Brown
14 November 2024MewsGuest Experience
11 Ways to Optimize Your Hotel Booking Engine for Maximum Direct Bookings
Five Reasons Why Customers Leave
Opinion

Five Reasons Why Customers Leave

I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor ga...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
13 November 2024Shepard Presentations, LLC.Guest Experience
Five Reasons Why Customers Leave
Opinion

Striking the Right Balance: Navigating Technological Investments in Casino Resorts

In the bustling world of casino resorts, where guests seek a harmonious blend of excitement, relaxation, and indulgence, technology plays a pivotal role in shaping the guest experience. With a myriad of amenities ranging from luxurious hotel stays a...

Ryan Carrier
Ryan Carrier
Area Vice President, Gaming Sales
Agilysys
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Property Technology
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Revenue Management
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Casinos-Gaming
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Guest Experience
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Ryan Carrier
by Ryan Carrier
6 November 2024AgilysysGuest Experience
Agilysys, Inc.
What Will Your Customers Give Up for a More Convenient Experience?
Opinion

What Will Your Customers Give Up for a More Convenient Experience?

Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that serves delicious coffee and has the friendliest barista but a long line, or do you use the office machine that serves ...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
6 November 2024Shepard Presentations, LLC.Guest Experience
What Will Your Customers Give Up for a More Convenient Experience?
Supplier News

IRIS’ Digital Ordering chosen by The Hoxton, Poblenou to boost F&B revenue and free up staff time

IRIS, a global market leader in digital F&B ordering and concierge solutions for hotels, has been selected by The Hoxton, Poblenou to provide guests with a modern, accessible means of ordering food and drink and viewing hotel information from the co...

IRIS Software Systems
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Guestroom Technology
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Lodging Industry
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Food and beverage
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Guest Experience
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IRIS’ Digital Ordering chosen by The Hoxton, Poblenou to boost F&B revenue and free up staff time 6 November 2024IRIS Software SystemsGuest Experience
IRIS’ Digital Ordering chosen by The Hoxton, Poblenou to boost F&B revenue and free up staff time
Opinion

A high return on experience

Hotel managers that I speak with, know that the festive period is especially magical for hotel guests and employees. The gala events, unique menus, gifts for guests and decorations can transform a hotel stay into a memorable occasion that can lead t...

Matthew Prosser
Matthew Prosser
Senior Sales Director, EMEA at Agilysys
Agilysys
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Property Technology
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Guest Experience
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Matthew Prosser
by Matthew Prosser
5 November 2024AgilysysGuest Experience
Agilysys, Inc.
2025 Hotel Industry Playbook: Embrace Change or Risk Irrelevance
Opinion

2025 Hotel Industry Playbook: Embrace Change or Risk Irrelevance

2024 was a wake-up call for the hotel industry. Record performance may have stolen headlines, but the reality was less glamorous: growth rates stabilized, and staffing gaps stretched resources thin. The industry is at a tipping point. Although techn...

Pedro Colaco
Pedro Colaco
CEO at GuestCentric Systems
GuestCentric Systems
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Sales & Marketing
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Innovation
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Guest Experience
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Pedro Colaco
by Pedro Colaco
31 October 2024GuestCentric SystemsGuest Experience
2025 Hotel Industry Playbook: Embrace Change or Risk Irrelevance
This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers
Opinion

This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away?

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
30 October 2024Shepard Presentations, LLC.Guest Experience
This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers