Guest Experience

Accor (unpacked): Mercure Porto Centro Aliados, Where Culture and Communities Connect - Embracing the Legacy of Creating Locally Inspired Experiences

Accor (unpacked): Mercure Porto Centro Aliados, Where Culture and Communities Connect - Embracing the Legacy of Creating Locally Inspired Experiences

Mercure’s hotels are a gateway to the destination, inspiring guests to explore, connect and discover, while building a legacy of capturing and connecting to the essence of each destination, through meaningful experiences. The Accor (unpacked) video ...

Accor

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Boutique & Lifestyle

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Brand Marketing

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Accor (unpacked): Mercure Porto Centro Aliados, Where Culture and Communities Connect - Embracing the Legacy of Creating Locally Inspired Experiences

Beyond Service: The Role of Guest Well-Being

This article was originally written by htr hotelrevue.In hospitality, guest well-being should be at the forefront of every business strategy. This is necessary for sustained success as prioritizing guest well-being results in higher satisfaction, lo...

Valentina Clergue

Valentina Clergue

Assistant Professor at EHL Hospitality Business School

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Wellness and well-being

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Guest Experience

EHL Hospitality Business School

Over Half of The Nation Feel Nostalgic For a 1980s Christmas - Relive The Magic With Booking.com in a Tinsel-Tastic London Home

Over Half of The Nation Feel Nostalgic For a 1980s Christmas - Relive The Magic With Booking.com in a Tinsel-Tastic London Home

Known for helping people experience the world, this December, Booking.com is offering the chance to travel back in time, as it opens the doors to the ultimate 1980s Christmas home, bookable for a one-off stay.

Booking.com

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Online Travel Agencies (OTA)

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Consumer Trends

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Guest Experience

Over Half of The Nation Feel Nostalgic For a 1980s Christmas - Relive The Magic With Booking.com in a Tinsel-Tastic London Home

Customer casebook: Elevating the guest experience with Mews

Ah, guest experience. It’s the secret sauce that turns one-time visitors into loyal fans. Guests are a lot like food critics. If you delight them, they’ll be back for seconds and spread the word far and wide. Disappoint them and they might give you ...

Mews

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Property Technology

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Guest Experience

Customer casebook: Elevating the guest experience with Mews

I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)

I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)

I’ve done a lot of business with this company over the past five years, and it’s always been a great experience. About twice a year, they send out a survey. I’ve always shared glowing comments and high scores – until recently.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)

Guldsmeden Hotels Chooses Canary Technologies to Transform the Digital Guest Journey

Canary Technologies, the industry’s leading Guest Management System, today announced that Guldsmeden Hotels has chosen Canary to power its digital guest journey across its portfolio throughout Europe and Indonesia. This partnership is set to transfo...

Canary Technologies

Canary Technologies

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Property Technology

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Guest Experience

Guldsmeden Hotels Chooses Canary Technologies to Transform the Digital Guest Journey

From Points to Personalization: Tips for Modern Guest Loyalty Programs

From Points to Personalization: Tips for Modern Guest Loyalty Programs

Loyal customers spend 22% more than single-visit guests. That goes some way to explaining why 77% of hoteliers consider guest loyalty a key priority, yet it’s an area where many hotels struggle to deliver.

Tom Brown

Senior Copywriter at Mews

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Property Technology

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Travel Technology

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Guest Experience

From Points to Personalization: Tips for Modern Guest Loyalty Programs

EHL Insights Report: Hospitality Trends 2025

Based on comprehensive research and expertise from EHL faculty members and the school’s extensive network of industry leaders, it offers a thoughtful perspective on where the industry is heading in the coming years. Through key insights and analysis...

EHL Hospitality Business School

EHL Hospitality Business School

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Environment & Sustainability

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Human Resources

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Wellness and well-being

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Guest Experience

EHL Insights Report: Hospitality Trends 2025

Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

I recently saw a picture of an old Steak ‘n Shake restaurant. It reminded me of when my grandparents used to take me to Steak ‘n Shake every Sunday for lunch. As a kid, I loved their slogan, which was a rhyme: In Sight, It Must Be Right.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Craving a Sweet Escape? Win a Break in the IRL Aussie-Themed Booking.com KitKat Christmas Cabin

Craving a Sweet Escape? Win a Break in the IRL Aussie-Themed Booking.com KitKat Christmas Cabin

To give Aussies the ultimate festive experience, the team at KitKat is offering the chance to have a break in the IRL KitKat Christmas Cabin in partnership with Booking.com.

Booking.com

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Online Travel Agencies (OTA)

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Guest Experience

Craving a Sweet Escape? Win a Break in the IRL Aussie-Themed Booking.com KitKat Christmas Cabin