CRM & Loyalty

Customer Service Week 2024

Customer Service Week 2024

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week. This special week was created in the 1980s when the International Customer Service Association suggested that organizati...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Customer Service Week 2024

How’s the Weather and Other Stock Lines that Prove the Rep Is Uninterested

How’s the Weather and Other Stock Lines that Prove the Rep Is Uninterested

Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to customer service reps using questions like How’s the weather? to establish rapport with a customer. The concern...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

How’s the Weather and Other Stock Lines that Prove the Rep Is Uninterested

What is the difference between a hotel CRM for B2B and for B2C?

What is the difference between a hotel CRM for B2B and for B2C?

In an era of relationships and personalisation, a Customer Relationship Management system (CRM) has become the king. And especially for hospitality, this type of software is turning into a key element of every hotel’s tech stack.

Johanna Bernuy

Marketing Manager at Bookboost

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Sales & Marketing

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Information Technology

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What is the difference between a hotel CRM for B2B and for B2C?

IHG, Sonesta, Nemacolin Speak on Stage on how a Modern Data Strategy is Critical to Success

The hospitality industry is undergoing a transformational shift, driven by data integration and innovative technology solutions that increase efficiency while improving the guest experiences. During a recent panel discussion at HITEC 2024 in Charlot...

HAPI (Data Travel, LLC)

HAPI (Data Travel, LLC)

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Guest Experience

IHG, Sonesta, Nemacolin Speak on Stage on how a Modern Data Strategy is Critical to Success

7 features you can’t miss in a hotel CRM

7 features you can’t miss in a hotel CRM

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

Daan De Bruijn

Co Founder of Bookboost

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Sales & Marketing

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Information Technology

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Guest Experience

7 features you can’t miss in a hotel CRM

Expedia Group launches One Key in the UK: A flexible Loyalty Programme that rewards every traveller

Expedia Group announces the UK launch of One Key™, the first-of-its-kind loyalty programme that launched in the United States last year. The scheme is now available and free for UK travellers who book eligible flights, holiday homes, hotels, car ren...

Expedia Group, Inc.

Expedia Group, Inc.

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Expedia Group launches One Key in the UK: A flexible Loyalty Programme that rewards every traveller

Travelers Invited to ’Graduate with Honors’ as Graduate by Hilton Joins the Hilton Honors Program

Travelers Invited to ’Graduate with Honors’ as Graduate by Hilton Joins the Hilton Honors Program

As the leaves begin to turn and the excitement of a fresh school year sets in, Hilton ushers in a new season as Graduate Hotels officially joins Hilton’s 24 world-class brands. Whether planning a gameday getaway, a nostalgic return to campus, or a f...

Hilton

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Graduate Hotels

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Brand Marketing

Travelers Invited to ’Graduate with Honors’ as Graduate by Hilton Joins the Hilton Honors Program

The Secret to Outperforming the Competition: It’s Not Just About Customers

The Secret to Outperforming the Competition: It’s Not Just About Customers

In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, Companies that put their customers at the center are the companies that are outperforming their competition.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

The Secret to Outperforming the Competition: It’s Not Just About Customers

Your Data, Your Control: Ensuring Your Data is YOUR Data When It Comes to Hotel Technology

Your Data, Your Control: Ensuring Your Data is YOUR Data When It Comes to Hotel Technology

In the modern, data-centric, tech-reliant hospitality industry, hotels depend heavily on third-party vendors to streamline operations, enhance guest service, and maximize profits and productivity. This dependency, however, introduces a vulnerability...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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Sales & Marketing

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Property Technology

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Your Data, Your Control: Ensuring Your Data is YOUR Data When It Comes to Hotel Technology

Should hotels refuse to join a club which would have them?

The current battleground for the big hotel chains is not pipelines, but loyalty members. Marriott may be the leader in terms of portfolio, but the size of its loyalty programme, Marriott Bonvoy, is being challenged by Hilton Honors.

Alex Sogno

CEO, Global Asset Solutions

Global Asset Solutions

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Global Asset Solutions