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Make the Complicated Simple
Opinion

Make the Complicated Simple

Earlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports, entertainment and business. The gist of the article was that we work hard to make doing business with us easy. Consi...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
1 May 2024Shepard Presentations, LLC.CRM & Loyalty
Make the Complicated Simple
Supplier News

The Future of Hospitality: P3’s Insights on Online Check-In Conversion Rates

In the dynamic world of hospitality, where every moment counts and guest expectations evolve rapidly, staying ahead is not just a necessity but a strategic imperative. Enter P3 Hotel Software, a pioneer in revolutionizing the guest journey through i...

P3 Hotel Software
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Sales & Marketing
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Property Technology
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CRM & Loyalty
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Guest Experience
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The Future of Hospitality: P3’s Insights on Online Check-In Conversion Rates 1 May 2024P3 Hotel SoftwareCRM & Loyalty
The Future of Hospitality: P3’s Insights on Online Check-In Conversion Rates
Case Study

How Grupo Brisas increased their direct channel revenue 30% YOY

Grupo Brisas is a collection of one-of-a-kind resort hotel experiences developed and managed by the Brisas Group. Named after the famous Las Brisas Acapulco, a mid-century gem that set the tone for jet-setting luxury, each hotel in the collection of...

Revinate, Inc.
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Sales & Marketing
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Email marketing
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Lodging Industry
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How Grupo Brisas increased their direct channel revenue 30% YOY30 April 2024Revinate, Inc.CRM & Loyalty
How Grupo Brisas increased their direct channel revenue 30% YOY
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Opinion

Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty

Scaling demand for location-based services and personalized guest messaging is forcing hotel owners and operators to rethink the strength and reliability of their wireless networks. To compete effectively and support guests’ mobile devices and a pro...

Neil Schubert
Neil Schubert
Chief Product Officer at Hotel Communication Network Inc.
Hotel Communication Network Inc. (HCN)
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Guestroom Technology
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CRM & Loyalty
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Chatbots, Robotics & AI
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Neil Schubert
by Neil Schubert
30 April 2024Hotel Communication Network Inc. (HCN)CRM & Loyalty
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Press Release

World of Hyatt Elevates Luxury Portfolio by Adding More Than 700 Boutique and Luxury Hotels and Villas from Mr & Mrs Smith

Hyatt Hotels Corporation (NYSE: H) announces that World of Hyatt is offering members new access to earn and redeem at a collection of more than 700 boutique and luxury hotels and villas around the globe with Mr & Mrs Smith, the luxury travel platfor...

Hyatt Hotels Corporation
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CRM & Loyalty
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World of Hyatt Elevates Luxury Portfolio by Adding More Than 700 Boutique and Luxury Hotels and Villas from Mr & Mrs Smith25 April 2024HyattCRM & Loyalty
World of Hyatt Elevates Luxury Portfolio by Adding More Than 700 Boutique and Luxury Hotels and Villas from Mr & Mrs Smith
Customer Experience Is Like Maintenance on Your Car
Opinion

Customer Experience Is Like Maintenance on Your Car

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more t...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
24 April 2024Shepard Presentations, LLC.CRM & Loyalty
Customer Experience Is Like Maintenance on Your Car
Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program
Press Release

Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program

A survey by Marriott Bonvoy, the award-winning travel program of Marriott International, has found that a majority of Gen Zs and Millennials in Asia Pacific excluding China (APEC) prefer the simplicity of belonging to one comprehensive loyalty trave...

Marriott International, Inc.
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CRM & Loyalty
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Consumer Trends
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Market Segments
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Guest Experience
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Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program24 April 2024MarriottCRM & Loyalty
Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program