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4 tips for building a modern loyalty program
Explainer

4 tips for building a modern loyalty program

Does your loyalty program need a little zhuzhing up? In case you missed the memo, points-based loyalty programs just aren’t as exciting as they once were. Travelers are expecting more from hotel brands, with 79% of Gen Z and Millennial travelers say...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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CRM & Loyalty
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Big Data
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Guest Experience
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4 tips for building a modern loyalty program
by Karen Stephens
16 August 2024Revinate, Inc.CRM & Loyalty
4 tips for building a modern loyalty program
Opinion

Stop It: Ten Bad Customer Service and CX Habits You Need to Stop

Recently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on television, starring in a TV series aptly named The Bob Newhart Show. His awards include three Grammy Awards, ...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
15 August 2024Shepard Presentations, LLC.CRM & Loyalty
Shepard Presentations, LLC.
Opinion

Elevating Hospitality B2B Engagement through Exceptional Customer Service

Exceptional customer service is the basis of any successful business, but it’s even more crucial in the hospitality industry. Your clientele is the foundation that can make or break your business. When your hotel services B2B customers, it’s vital t...

Indiana Lee
Indiana Lee
Freelance Technical Writer at Indiana Lee Writes
Indiana Lee Writes
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Sales & Marketing
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CRM & Loyalty
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Business Travel
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Indiana Lee
by Indiana Lee
14 August 2024Indiana Lee WritesCRM & Loyalty
Try a Triage Approach to Customer Complaint
Opinion

Try a Triage Approach to Customer Complaint

Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room....

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
7 August 2024Shepard Presentations, LLC.CRM & Loyalty
Try a Triage Approach to Customer Complaint
Press Release

Ennismore’s Dis-loyalty Celebrates One Year of Beating Boring

Dis-loyalty, the game-changing travel and food membership, proudly marks its one-year anniversary this month. Founded with the mission to reward members for exploring new destinations, Dis-loyalty is quickly becoming the top choice for travellers se...

Ennismore
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Ennismore’s Dis-loyalty Celebrates One Year of Beating Boring 6 August 2024EnnismoreCRM & Loyalty
Ennismore’s Dis-loyalty Celebrates One Year of Beating Boring
Are points pointless? The evolution of loyalty programs for the modern traveler
Opinion

Are points pointless? The evolution of loyalty programs for the modern traveler

Let’s play a game of “Would you rather?” Would you rather live the rest of your life on a tropical island or in a big city? Would you rather have an unlimited gift card to your favorite restaurant or clothing store? Would you rather explore deep spa...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Information Technology
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CRM & Loyalty
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Guest Experience
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Karen Stephens
by Karen Stephens
6 August 2024Revinate, Inc.CRM & Loyalty
Are points pointless? The evolution of loyalty programs for the modern traveler