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My First Meal After HITEC 2024
Opinion

My First Meal After HITEC 2024

What is this dog’s breakfast that you see here? I’ve been reluctant to post some of the longevity meals I eat at home because my plating is certifiably atrocious, but many people have requested so here goes…

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Food & Beverage
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Wellness and well-being
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Health
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Adam Mogelonsky
by Adam Mogelonsky
25 July 2024Hotel Mogel Consulting LimitedFood & Beverage
My First Meal After HITEC 2024
AI May Make Mistakes, But It Won’t Shoot a Customer
Opinion

AI May Make Mistakes, But It Won’t Shoot a Customer

Customers are not yet 100% comfortable with AI technology. It still makes mistakes, which is frustrating. Consider these findings from our annual customer service and CX research (sponsored by RingCentral):

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
24 July 2024Shepard Presentations, LLC.CRM & Loyalty
AI May Make Mistakes, But It Won’t Shoot a Customer
What will be the impact on hotel marketing of Google abandoning its vision for a future without third-party cookies?
Opinion

What will be the impact on hotel marketing of Google abandoning its vision for a future without third-party cookies?

Background - Google just announced it was abandoning its quest to remove support of third-party cookies in its popular browser Chrome after four years of delays to find an alternative, citing “the amount of work it would take to move away from cooki...

Max Starkov
Max Starkov
Hospitality & Online Travel Tech Consultant
NYU
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Search Marketing
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Advertising
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Max Starkov
by Max Starkov
24 July 2024NYUSearch Marketing
What will be the impact on hotel marketing of Google abandoning its vision for a future without third-party cookies?
Sustainable Hospitality: Using Technology to Go Green Means More ‘Green’ for Hoteliers
Opinion

Sustainable Hospitality: Using Technology to Go Green Means More ‘Green’ for Hoteliers

In 2023, the World Tourism Organization spotlighted an impressive trend: a significant 73% of global travelers now prefer hotels that adopt sustainable practices. This shift is driving hotels to incorporate green technology extensively in their oper...

Joe Vargas
Joe Vargas
SVP & General Manager, Infor Hospitality
Infor
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Environment & Sustainability
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Property Technology
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Joe Vargas
by Joe Vargas
24 July 2024InforEnvironment & Sustainability
Sustainable Hospitality: Using Technology to Go Green Means More ‘Green’ for Hoteliers
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Opinion

The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them

Siloed and fragmented procurement software often complicates the procure-to-pay process. Outdated solutions are typically expensive, inflexible, and inefficient, yet many organisations persist in using these antiquated systems. This reliance on old-...

Johannes Vocke
Johannes Vocke
Chief Financial Officer at FutureLog
FutureLog AG
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Finance
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Information Technology
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Johannes Vocke
by Johannes Vocke
24 July 2024FutureLog AGFinance
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Pick Up Your Calls To Pick Up More Bookings!
Opinion

Pick Up Your Calls To Pick Up More Bookings!

Despite the pundits’ predictions, the phones continue to ring with incoming reservations leads even now in the mid-2020s, and yes, even at branded hotels across all segments. I’m sure some readers are thinking “Well not us. The majority of our rooms...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Education & Professional Development
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Doug Kennedy
by Doug Kennedy
24 July 2024Kennedy Training Network (KTN)Sales & Marketing
Pick Up Your Calls To Pick Up More Bookings!
Opinion

Leading change effectively - Insights from top hospitality leaders

Welcome to a collection of insights and learnings based on the lived experiences of some of the many hospitality managers encountered at EHL. Based on practicing a set of key principles and behaviors, becoming an effective change leader is a skill t...

Steffen Raub
Steffen Raub
Full Professor Human Resources/Organisational Behaviour at EHL Hospitality Business School
EHL
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Lodging Industry
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Steffen Raub
by Steffen Raub and Stefano Borzillo
24 July 2024EHLLodging Industry
EHL Hospitality Business School