Opinion Articles
![AI May Make Mistakes, But It Won’t Shoot a Customer](/picture/lg_153171898.jpg?t=20240724150840)
AI May Make Mistakes, But It Won’t Shoot a Customer
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
Leading change effectively - Insights from top hospitality leaders
Full Professor Human Resources/Organisational Behaviour at EHL Hospitality Business School
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Lodging Industry