Revolutionizing the Guest Journey: Purchasing Experience

An effective hospitality technology stack should focus on the following seven (7) core areas of the guest journey while delivering a “data process flow” to facilitate the required operational capabilities that aligns with the hospitality provider’s ...

Gregg Hopkins

Founder & President of Get Hoppy Consulting

Get Hoppy Consulting

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Property Technology

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Opinion

Maximizing Return on Experience (ROE) Through Data-Driven Marketing

Many hotels collect guest data with the guest’s permission but how many truly use it effectively?

Don DeMarinis

Senior Vice President, Sales for Agilysys Americas and EMEA

Agilysys

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Property Technology

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Revenue Management

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Boutique & Lifestyle

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Guest Experience

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Opinion

Want to make a positive impact on your resort’s guest experience? Introduce a digital map

There’s a saying about maps: “You can’t use an old map to explore a new world.” And the current hotels and resorts space is a new world. 21% of hoteliers said that the most important near-term goal of technology is transforming business processes an...

Adam Catterall

Content Lead

Attractions.io

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Property Technology

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Travel Technology

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Mobile Marketing

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Guest Experience

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Opinion

Lessons from Eurovision: what can hospitality learn from a song contest?

A man in a giant hamster wheel. A monster playing guitar. Six grandmas dancing around an oven. If you’re unfamiliar with Eurovision, you’d be forgiven for thinking I’m losing my mind. But these wildly different scenes really did happen, and they hav...

Tom Brown

Senior Copywriter at Mews

Mews

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Sales & Marketing

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Property Technology

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Market Segments

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Opinion

Understanding the Hotel Compset: Why Your Hotel Should Develop One

A deep understanding of your hotel compset is crucial for the continued success of your property. Your comp set identifies who your competitors are, and what they offer. By discovering all this valuable data, you understand how consumers are compari...

Elizabeth Smith

Hotel Marketing Manager

Tripleseat

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Property Technology

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Events & Conferences

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Opinion

Mission-Critical Leadership Behaviors for Growing a Successful Hotel Sales Team

With nearly 20 years in hospitality sales, I’ve had the pleasure of working alongside many talented leaders, teams, and clients. If there’s one lesson I’ve learned along the way, it’s this: creating an environment where employees can thrive is param...

Theresa Ellsworth

Vice President of Sales, Regional Accounts

Sertifi

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Franchise

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Property Technology

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Boutique & Lifestyle

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Management Companies

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Opinion

How new Mews funding will shape hospitality’s future

As the hospitality industry undergoes a significant period of transformation, we’re thrilled to announce that we’ve raised an additional $110m of funding, led by existing investor Kinnevik, alongside Revaia, Goldman Sachs Asset Management, Notion Ca...

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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Innovation

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Opinion

The Top 5 Advantages of AI-First Platforms Over Legacy System Upgrades

If I had a dollar for every time I heard artificial intelligence or “AI” mentioned over the last year, well, you know the rest of that saying. And much like when you repeat a word so many times, it starts to lose its meaning – the discussions surrou...

Andrew Rubinacci

Chief Advisory Officer of FLYR for Hospitality

FLYR (formerly Pace Revenue)

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Property Technology

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Revenue Management

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Chatbots, Robotics & AI

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Opinion

Machine Learning from PMS Data Extraction Enables Personalization and Segmentation

In the latest Thematic World Panel, we posed the question of how primary data extractions from the property management system (PMS) can be used for machine learning (ML) to the grow a hotel or heighten productivity. With a range of astute viewpoints...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hospitality Net

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Information Technology

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Property Technology

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Chatbots, Robotics & AI

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Opinion

Streamline Hotel Budgeting: Why Hoteliers Should Adopt Budgeting Software Now

Effective financial management is paramount for the success of a hotel business. One of the critical aspects of financial management is budgeting, a process that traditionally involves significant time, effort, and coordination among various departm...

Jason Q. Freed

Hospitality Data Evangelist

Otelier (formerly myDigitalOffice)

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Property Technology

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Management Companies

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Finance & Accounting

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Asset Management

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Opinion Articles — Property Technology

Revolutionizing the Guest Journey: Purchasing Experience

Maximizing Return on Experience (ROE) Through Data-Driven Marketing

Want to make a positive impact on your resort’s guest experience? Introduce a digital map

Lessons from Eurovision: what can hospitality learn from a song contest?

Understanding the Hotel Compset: Why Your Hotel Should Develop One

Mission-Critical Leadership Behaviors for Growing a Successful Hotel Sales Team

How new Mews funding will shape hospitality’s future

The Top 5 Advantages of AI-First Platforms Over Legacy System Upgrades

Machine Learning from PMS Data Extraction Enables Personalization and Segmentation

Streamline Hotel Budgeting: Why Hoteliers Should Adopt Budgeting Software Now

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