Source: Nor1

Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology, today announces the launch of game-changing merchandising features to their flagship product, eStandby®. These inventory-based guest communications trigger bookings and upsell, and have driven conversion rates above 25%, creating significant increases in revenues direct to properties.

"Today's guests demand and deserve absolute transparency in the booking process," says Jason G. Bryant, Nor1's Founder and CEO. "Accuracy and useful information are key. Our technology is different than anything else on the market because it reflects actual real-time inventory through our two-way integration. We serve up relevant data-driven offers based on a micro-segmented machine learning approach, as well as highlight what is in high-demand by others to prompt guests to make quicker and more confident buying decisions. Even without integration, we still know how many guests have requested an offer, or which offer is most likely to convert based on what similar guests have requested, or what hotels have awarded most."

Powered by machine learning, eStandby® and its confirmed upsell sister product eXpress Upgrade, enable hotels to maximize revenue and drive real operational efficiencies to generate the highest ROI on upselling technology in the industry. The new merchandising banner features are designed to inspire guests to convert based on influential buying triggers such as scarcity of product, popular demand, or customized offers. Hotels using the new banners have already seen a significant increase in the number of guests requesting upgrades, along with a boost in the average value of each upgrade requested. The merchandising banners have also driven higher overall revenue and created a more personalized guest experience.

Jason adds, "By leveraging some of the top-performing merchandising and recommendation mechanisms that travelers see and respond to on booking sites like Expedia, our latest enhancements level the playing field for hoteliers in their competition with third parties."

For more information or for a live demo, please visit nor1.com.

About Nor1, Inc.

On November 18, 2020, Oracle announced that it has entered into an agreement to acquire Nor1. The acquisition extends Oracle Hospitality's OPERA Cloud Suite by adding Nor1's Merchandising platform that enables hotels to provide personalized offers throughout the guest journey using AI & machine learning, thereby improving guest engagement, and driving incremental revenue and improved loyalty for hotels.

Nor1 is the leader in hospitality upgrade, up-sell, and merchandising technology. Headquartered in Silicon Valley with offices across the world, Nor1 provides data-driven pricing and merchandising products that maximize incremental revenues for Hilton, IHG, Radisson Hotel Group, Accor, Wyndham, and other global hotels and resorts. Nor1′s real-time pricing and merchandising intelligence engine, PRiME®, powers eStandby Upgrade®, eXpress Upgrade™,  and CheckIn Merchandising™,to recommend the most relevant upgrade to the right guest at the right time for the most optimal price. For more information, please visit www.nor1.com, or contact us at [email protected].

Alan Young
Puzzle Partner, Agency of Record