Darien Tan, Revinate's Territory Sales Manager, oversees hotel partnerships in APAC, striving to enhance guest experiences and boost revenue. From his base in Bali, a hub of hospitality, Darian shares key revelations from the highly anticipated 2024 Hospitality Benchmark Report.

This year's report, drawn from data spanning 12,000 hoteliers globally, provides a comprehensive view of industry metrics across various channels. Notably, APAC witnessed a remarkable 45.3% surge in monthly review volumes, contrasting with modest growth in Europe and North America.

The significance? Guest reviews wield immense influence in travelers' decision-making processes, particularly in the digital era. Darian underscores the importance of proactive engagement, advocating for personalized interactions to solicit and address feedback promptly.

With an abundance of actionable insights, the report serves as a roadmap for hoteliers navigating an ever-evolving landscape.

About Revinate

Revinate empowers hoteliers to directly connect with their guests.

Our Guest Data Platform and communication solutions unlock revenue for hoteliers and put them in control of the full guest experience — initial research, booking, check-in, throughout the stay, and even after check out — all via the communication channels that guests prefer, whether it's voice, text, email, or web.

More than 12,000 hotels globally bank on Revinate to drive direct revenue and deliver delightful guest experiences.

Ask us how we do it. Visit our website to get a demo.

Sanjana Chappalli
Vice President, Brand Marketing and Comms
Revinate, Inc.

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