Source: The Hotels Network

The Hotels Network (THN), a direct growth platform serving over 20,000 hotels around the world, proudly announces the launch of KITT, the first AI Guest Service Agent specifically designed to elevate hotel guest experiences and enhance operational efficiency. The AI agent provides seamless, 24/7 support through voice or text, over the phone or on the website, enhancing communication with guests and answering their questions with unparalleled efficiency.

An AI Voice Assistant for Handling Reservations and Guest Queries

KITT represents a significant leap forward in guest service technology. The solution applies AI to tackle the real-world challenges faced by hoteliers today, offering a comprehensive suite of features that include:

  • Booking Support: KITT handles booking inquiries and reservations around the clock, ensuring guests receive timely and efficient assistance no matter the time of day.
  • Multilingual Capabilities: With proficiency in multiple languages, KITT enables guests to communicate in their preferred language, removing language barriers and ensuring seamless communication.
  • Exclusive Offers: The AI agent promotes exclusive offers to facilitate upselling and cross-selling opportunities.
  • Tailored to Each Hotel: Hoteliers have the flexibility to configure KITT to provide specific information about policies, room descriptions, amenities and services, local recommendations, and more, ensuring accuracy in every interaction.
  • Customizable to Your Brand: KITT can be tailored to reflect your brand's unique voice, ensuring a distinctive and cohesive experience for your hotel.

Enhancing Efficiency and Revenue

By integrating KITT into their operations, hotels can significantly reduce staff costs while boosting direct bookings, ADR, occupancy, and ancillary revenue. KITT’s ability to handle routine inquiries and tasks with interactions consistent with the property’s standards allows hotel staff to focus on delivering exceptional service to guests, while communicating with greater ease and accuracy.

Industry First

As the first AI-driven guest service agent for hotels, KITT is set to offer a hassle-free experience for guests while providing seamless updates and insights for hoteliers worldwide. Juanjo Rodriguez, Founder and CEO of The Hotels Network, shared his excitement about this groundbreaking launch:

At THN, our mission is to elevate the guest experience and drive direct bookings for hotels. With KITT, we are offering a solution that not only enhances operational efficiency but also ensures guests receive seamless service. Think of it as your very own AI Receptionist. This is a very practical case of using the new AI capabilities in the hospitality industry."

Learn more about KITT and how it can enhance your hotel’s guest service experience.

About The Hotels Network

The Hotels Network is an inventive technology company working with over 20,000 hotels around the globe. Boasting an international team of specialists with deep expertise in hospitality, product design and consumer marketing, the company offers clients a full-stack growth platform to power their direct channel. By leveraging a series of integrated tools and analytics, hotel brands can attract, engage and convert guests throughout the user journey.

In addition to price comparison, reviews summary, and a suite of personalization options, THN's Direct AI Suite is deeply integrated in their platform, from predictive analytics to generative AI. Predictive Personalization uses machine learning to predict user behavior and automatically tailor messaging and offers for each user. BenchDirect's benchmarking tool provides unmatched competitive data for the direct channel. Recent innovations include KITT, an AI-powered receptionist, and Loyalty Lite, a seamless guest login tool for personalized booking experiences.

THN is proud to have been recognized for the company's product innovations, rapid growth, and unique workplace culture for the second year in a row, most recently named the Best Direct Booking Tool for 2024 in the prestigious HotelTechAwards.

For more information about THN, visit https://thehotelsnetwork.com/en or contact [email protected].

Paige Lopez
Content Marketing Manager

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