In the bustling world of hospitality, the shortage of skilled staff has long been a persistent challenge, straining even the most esteemed properties. The demanding interplay between guest expectations and workforce limitations paints a vivid picture of the complexities plaguing the industry. However, amidst this ongoing struggle, a beacon of hope emerges in the form of mobile ordering systems, especially those tailored explicitly to meet the dynamic needs of the contemporary hotel landscape. As we explore the evolving role of technology in reshaping guest experiences, this technology stands as a testament to the potential for transformation within the hospitality domain.

Setting the scene: The struggle of traditional hotel services

Picture the scene: a vibrant hotel lobby teeming with eager guests seeking prompt service, while staff members valiantly strive to meet mounting demands, finding themselves stretched thin. Such scenarios have become all too familiar, emblematic of the challenges that have come to define the hospitality industry in recent times. This portrayal underscores the urgency of addressing the pressing issue of workforce shortages through innovative and guest-centric solutions.

A novel solution for streamlined hotel services

Mobile Ordering Systems such as STAY’s Ordering PRO step into the fray as avant-garde mobile ordering solutions that transcend the limitations of conventional hospitality service. With a keen focus on delivering an unparalleled guest experience, they seamlessly integrate QR Codes and NFC technology, ushering in a new era of streamlined and hassle-free ordering and payment procedures. Critically, these systems ideally integrate with the hotel POS, ensuring that

orders flow seamlessly from the guests' smartphones directly to the kitchen, optimizing efficiency and reducing the scope for errors. Their unique adaptability to the distinct personalities of various properties redefines the standards of service efficiency within the hospitality landscape.

Catering to changing consumer preferences: The growing significance of mobile ordering and contactless payments

The modern era has witnessed an unprecedented surge in the adoption of food delivery apps, accompanied by a resounding preference for the ease and convenience afforded by mobile ordering. Accompanying this trend is the growing reliance on contactless payment methods, a preference that has transcended the pandemic era. These systems emerge as facilitators of these evolving consumer preferences, positioning themselves as indispensable tools in providing a seamless and secure payment experience for guests across various touchpoints within the hotel environment.

Empowering staff: Redefining roles for enhanced guest services

Beyond their benefits for guests, mobile ordering systems tailor-made for hotels serve as transformative tools for diligent hotel staff, alleviating the burdens associated with traditional order management and payment processing. By liberating the staff from the constraints of menial tasks, these solutions empower them to redirect their efforts toward providing a more personalized and attentive service. This shift in focus ultimately translates into an elevated guest experience, where every interaction embodies a heightened sense of warmth and hospitality unique to each property. With these systems in place, the traditional order process is streamlined, allowing the waiter to delegate non-value-added processes such as order payments or wandering around taking notes to the technology. Therefore, the reduction in steps means a reduction in waiting times, more people served with the same number of waiters, and so forth.

Extending the reach: Enabling seamless services across all hotel spaces

What sets mobile ordering systems apart is their capacity to transcend the boundaries of conventional dining spaces, extending their seamless services to every nook and cranny of the hotel ecosystem. Whether it's the vibrant energy of the lobby or the serene tranquility of the poolside, these features, ideally included in a guest experience OS or hotel app, ensure that every guest or visitor, irrespective of their location, can enjoy a consistent and convenient ordering and payment experience. This revolutionary approach minimizes the necessity for a ubiquitous physical presence of staff, fostering an environment where guests can bask in the comfort of effortless and uninterrupted service.

Conclusion

As the hospitality industry grapples with the intricate challenges posed by workforce shortages, mobile ordering solutions, especially those tailor-made for the exclusive case of hotels, emerge as a guiding light, illuminating a path towards a more efficient and tailored approach to guest services. Their innovative and guest-centric design not only addresses the contemporary needs of hotels but also embodies the spirit of resilience and adaptability that defines the industry. With renowned hotel brands embracing their transformative potential, mobile ordering systems symbolize a new era in hospitality, characterized by a seamless fusion of technology and human touch, redefining the very essence of guest experiences.

About STAY

Top hoteliers use STAY"s Guest Experience OS to provide access to all hotel services from the guests" smartphones. In addition to reducing annoying lines at the front desk, the hotel will streamline staff operations and increase guest consumption. More than 1,000 hotels in 67 countries rely on us to optimize their guest experiences, and Hotel Tech Report named us the "Best Guest App 2023". We work with a variety of prestigious hotel chains like NH Hotels, Barceló Hotels, Riu Hotels & Resorts, Hoteles Meliá, Palladium Hotel Group, Vincci Hotels, Viva Wyndham Resorts or Hyatt Inclusive Collection among others. And we help hundreds of independent hotels and resorts too. Simple to implement, intuitive to use. It's always about making guests and staff lives easier. Guest Experience Made Easy. More information at www.stay-app.com.

Oier Fano Dadebat
PR & Content Marketing Manager
STAY