OYO parent Prism's GM Agent promises fully autonomous hotel operations, but raises unresolved questions on guest data use, Aadhaar privacy, and accountability as the company pursues a Rs 6,650 crore IPO.
The article argues that hospitality businesses should adopt independent procurement reviews to benchmark suppliers, identify inefficiencies, and go beyond compliance to achieve genuine commercial value.
Analysis of H1 2026 hotel distribution trends finds OTA commissions at 15-25% vs. 5-12% for direct, while AI and metasearch are reshaping how guests discover and book hotels.
A Mews podcast episode featuring Bookboost, Revinate, and Quinta explores how hotels can centralize fragmented guest data to drive direct bookings, personalization, and AI-powered automation.
Overexplaining to customers creates mental friction and undermines confidence; concise, fact-focused responses improve satisfaction and reduce confusion at the point of service.
The Caesar salad's tableside ritual, born in Tijuana in 1924, is a case study in how hotel F&B can use culinary storytelling and skilled service theater to create memorable, differentiated guest experiences.
SMARTLINEN's Ask Debbie AI assistant queries live RFID inventory data across 130M+ monthly scans to answer housekeeping queries, with verified circulation data cutting rewashes and extending textile life by 30–40%.
The article argues that AI agents negotiating machine-to-machine bookings will bypass OTAs entirely, and outlines steps hoteliers must take now to prepare their tech infrastructure.
Hotels loading rates into GDS have no visibility into how AI-powered corporate booking tools like Concur and Navan rewrite, merge, and rank their listings before a traveler ever sees them.
Drawing on insights from GBTA 2025, a Minor Hotels executive argues that rising spend per trip, not trip volume, signals a shift toward intentional, high-value corporate travel that hotels must strategically address.
The author argues hotel tech vendors should attend investment conferences like IHIF to understand what drives CEOs and institutional owners, shifting focus from incremental software upgrades to anticipating where entirely new travel demand is emerging.
HSMAI Europe outlines a packed autumn schedule spanning six cities across five countries, with Commercial Strategy Week set for InterContinental London Park Lane in January 2027.
U.S. hotel performance surged in July driven by FIFA World Cup displacement effects, with non-host cities like Chicago and Detroit posting RevPAR gains of 16-17%, while ADR grew 8.2% above inflation.
A case study of a Florida hotel where an executive housekeeper paid two ghost employees nearly $470K over four years, exposed only when a new AGM audited I-9 records on her first day.
A McKinsey 2025 Technology Trends Outlook analysis filtered for hospitality, arguing that agentic AI is reshaping the guest booking layer and that governance, not model capability, is now the key constraint on adoption.
As generative AI platforms capture a growing share of travel research, hotels with inaccurate or inconsistent online records are being excluded from AI-generated recommendations before guests even enter the booking funnel.
EHL's Dr. Maggie Chen argues guests now seek immersive, co-created experiences driven by a craving for authenticity and human connection in an AI-saturated world.
As travel advisors increasingly charge clients direct fees averaging $350 per trip, hotels' front desk teams become the critical moment of truth that determines whether that fee felt worth it.
A hotel advisory framework arguing AI delivers revenue gains only when deployed across three sequential phases: readiness, implementation, and operations, not as a standalone cost-cutting tool.
Fairmas promotes its FairPlanner FP&A software by contrasting manual, spreadsheet-based hotel finance workflows with an integrated planning platform that connects budgets, forecasts, and operational data.