A Shiji Insights Podcast conversation with Cendyn's Head of Solutions Engineering examines how the PMS is evolving from a transactional platform into the execution layer for guest intelligence and personalization.
TheLifeCo's Aslihan Ozgur outlines A'ila Developments, a $1B+ master-planned longevity village in St. Lucia spanning three resorts, 500 residences, and a physician-led detox program with a 65% repeat visit rate.
Chip Conley joins the Not Done podcast finale to discuss founding Joie de Vivre, his role as Airbnb's Modern Elder, a never-before-told Marriott-Airbnb partnership attempt, and lessons from two near-death experiences.
Starwood Hotels' VP of Digital Strategy discusses how hotels can optimize for AI-driven search discovery, build data foundations as the source of truth for LLMs, and convert AI recommendations into direct bookings.
Veteran hotelier Ian Wilson argues that AI adoption in hospitality is largely superficial, with fragmented point solutions masking structural barriers rooted in brand fee models and owner data access.
LARC CEO Ryan Sloan breaks down Q1's surprise +3.8% RevPAR, a 23M-person swing in U.S. inbound travel, World Cup room-blocking fallout, and the markets to watch through 2026.
Hospitality tech product leaders Jennifer and Natalie outline how strong product management bridges frontline operations and leadership through data, storytelling, and lifecycle-aware prioritization.
Morgan Stanley's Stephen Grambling breaks down how the K-shaped economy, AI, brand proliferation, and macro factors like inflation are reshaping hotel stock valuations and REIT investment strategies.
Revinate's Dylan Cole and De L'Europe Amsterdam's Robert-Jan Woltering argue that luxury hotels risk brand erosion through cost-cutting, and should prioritize top-line revenue growth across all profit centers.
Ted Horner argues hotels underinvest in technology due to weak vendor ROI cases, while OTA commissions squeeze owner margins and major brands increasingly resemble marketing companies.
Revinate CMO Karen Stephens and Highgate VP of CRM Aaron Miller discuss how hotels can adopt AI for search, discovery, and personalization without sacrificing the human connection guests expect.
Matt Bell of Mollie's outlines how the UK motel brand blends design, technology, and service culture to prove quality and affordability can coexist at scale.
Shiji Senior PM Alfredo Goldin shares how a 100+ hotel PMS rollout averaging seven properties per day was kept on track through structured governance, dedicated task forces, and onsite intervention.
Jason Zvatora discusses OUTRIGGER's focus on place-specific cultural experiences, balancing family and romance guests, and prioritizing total revenue over room revenue alone.
A recap of Revinate's NAVIGATE 2026 conference in Phoenix, covering AI adoption strategies, the importance of clean guest data, and new product developments including automated call scoring.
Shiji's Mexico market manager discusses hospitality trends and opportunities ahead of the upcoming FIFA World Cup tournament.
Former citizenM CIO Mike Rawson explains how the brand grew from 13 to 40 hotels while achieving industry-leading NPS through strategic automation that enhances rather than replaces human touchpoints.
Revinate webinar explores how hotels can optimize phone booking conversion rates and track voice channel metrics to maximize revenue from high-intent callers.
Adam Mogelonsky discusses strategies for hotels to capture FIFA World Cup demand while building long-term direct booking systems that extend beyond the event.
Revinate webinar explores how unified guest data drives repeat bookings, featuring Casa de Campo's success with VIP guest segmentation.