Hotel Schools - Hospitality Net

The Biggest Mistake Hotels Are Making About AI

The piece argues hotels deploy visible AI features without redesigning underlying operations, creating "AI Theatre" that impresses owners but fails to improve business metrics.

By Dr. Tong Yin, Founder of InsightBridge Global LLC and a doctoral researcher, InsightBridge Global LLC

General Management Yesterday

Buffet Waste Is a Leadership Issue — And a Strategic Opportunity for Hotels

Field research across hotels in Italy and Australia shows culture-specific behavioural nudges can cut breakfast buffet waste by up to 30%, with direct cost savings and stronger ESG reporting.

By Dr Ajay Khatter, Dr Oswin Maurer, Dr Claudia Cozzio, and Dr Francisco Santos Arteaga

Human Resources Yesterday

Using AI to Teach the Most Human Skill: Sowon Kim on Difficult Conversations

EHL's Dr Sowon Kim uses AI-powered role-play avatars to train hospitality leaders in high-stakes interpersonal skills, and discusses loneliness, empathy, and her Women in Leadership programme.

Dr. Sowon Kim in conversation with Simone Puorto

Lausanne, Switzerland

General Management 2 days ago

'We're Not Less Committed': EHL Student Billy Turnbull on What the Industry Gets Wrong About His Generation

EHL student Billy Turnbull argues Gen Z hotel workers aren't uncommitted, but that outdated behind-the-scenes tech and grueling shift cultures are the real drivers of early attrition.

Billy Turnbull in conversation with Simone Puorto

Lausanne, Switzerland

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