BluIP's AIVA 3 platform cut front-desk call volume by over 75% at The Proper Hotel Santa Monica, handling up to 85% of guest inquiries autonomously across voice, SMS, and web chat.
Hyatt Hotels Corporation (NYSE: H) today announced that The Georgian, a storied oceanfront hotel on Ocean Avenue in Santa Monica, has joined The Unbound Collection by Hyatt, a global portfolio of distinctive luxury hotels known for their individuality and character.
The iconic 1933 Art Deco beachfront property will transition to a Hyatt soft brand while maintaining its independent character.
Hyatt Centric Delfina Santa Monica today announces the completion of a comprehensive $16 million renovation that reimagines the coastal California experience for modern travelers in the heart of Santa Monica. The transformation, which began in 2024 and wrapped this fall, introduces a vibrant new design aesthetic across all 315 guestrooms alongside 15,000 square feet of innovative meeting spaces and a new all-day restaurant that sets a new standard for corporate wellness and celebratory gatherings in this iconic coastal city.
Oceana Santa Monica's newest design-forward French brasserie, La Monique, announces the appointment of Michelle Hacker as general manager. With nearly a decade of hospitality experience, Hacker has distinguished herself as a dynamic leader, guiding teams to deliver exceptional service across elevated dining, luxury hotels and high-volume nightlife concepts. She joins La Monique from h.wood Group, where she oversaw operations as general manager, developing training programs, elevating service standards and driving profitability through strategic financial and operational oversight. Prior to, Hacker was the floor manager at Tap 42 Sports Bar where she refined her expertise in customer satisfaction and inventory management. Bringing a proven ability to craft memorable guest experiences and cultivate high-performing teams, Hacker steps into her role at a pivotal moment as La Monique prepares to debut on October 11. Hacker's leadership marks the beginning of a new, transformative chapter for Oceana Santa Monica, launching a bold era of innovation and elevated fine dining at the new onsite restaurant, La Monique.
Distinguished for his deep expertise in the hospitality industry, Fricker brings over two decades of experience to his new role where he will be responsible for ushering in a new chapter of enduring success. Dedicated to fostering a dynamic team & upholding the legacy property's renowned reputation, Fricker will focus on amplifying Fairmont Miramar's unparalleled service standards, and crafting uniquely memorable experiences for guests for generations to come.
The legendary Regent brand returns to the shores of the United States with the opening of Regent Santa Monica Beach. This elegant beachfront resort cements the reimagined Regent brand and the beauty of contrast by c ombining the glamour of Los Angeles with the splendor of the coast.Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, reintroduces the legendary Regent name to Los Angeles and becomes the brand's first flagship property within the Americas. Originally located in Beverly Hills, and famously known as the setting for the film "Pretty Woman," Regent returns along one of the nation's most celebrated beaches and just steps from the famed Santa Monica Pier. The destination resort will deliver inspired stays through a blend of timeless elegance and modern luxury and is poised to usher in a new era of extraordinary experiences. Regent Santa Monica Beach will set a new standard with its luxuriously spacious guestrooms — with base rooms starting at a generous 720 square feet — and suites, inviting public spaces, spectacular restaurants, and an elevated pool deck overlooking the Pacific Ocean.
he Georgian is pleased to announce the appointment of hospitality industry veteran Phillip Pavel to Managing Director of the iconic hotel. The new role follows the restoration and re-opening of the 84-key property in April 2023 by BLVD Hospitality.
Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Centric Delfina Santa Monica, marking the Hyatt Centric lifestyle brand's sixth hotel in California and the 101st Hyatt hotel in the Golden State.
The much-anticipated Sandbourne Santa Monica officially opens its doors, introducing a transformative hotel experience along the vibrant Ocean Avenue. This new beachfront masterpiece, designed by the acclaimed Icelandic architect Gulla Jónsdóttir, offers a unique 175-room coastal retreat that promises to revitalize the upscale hotel landscape in Santa Monica. With an emphasis on engaging all five senses, the hotel is a harmonious blend of natural textures, sculptural elements, indoor and outdoor vibes, and Earth tones throughout.
Erica Thorne brings over 13 years of sales and marketing experience to Sandbourne Santa Monica. In her role, Erica will oversee Sandbourne's extensive marketing efforts and brand conceptualization, while driving continuous revenue. Since 2021, Erica has served as the Director of Sales and Marketing at Le Merigot Hotel, where her leadership propelled revenue growth and heightened brand visibility. Previously, she held the same position at DoubleTree by Hilton Port of Los Angeles, where she helped generate $3 million in revenue in 2020. Before moving to California in 2014, Erica led sales and marketing for Hilton and Starwood properties in Florida.
With over two decades of experience in luxury hospitality, Jessica Rincon is the Managing Director at Sandbourne Santa Monica, set to make its grand debut in the spring of 2024. Rincon's career trajectory is a testament to her unwavering commitment to excellence.
Alongside esteemed collaborators including award-winning Chef Michael Mina, lifestyle entrepreneur Ayesha Curry, and Guerlain Spa, Regent Santa Monica Beach will herald a new era of refined luxury along the California Coast.
Unveiling Ocean Avenue's newest beachfront jewel - promising a serene oasis to Feel the Moment.
Viceroy Hotels & Resorts and Pebblebrook Hotel Trust are pleased to announce the appointment of Marta Hagan as director of sales and marketing of Viceroy Santa Monica and Le Meridien Delfina Santa Monica. Bringing nearly 20 years of sales and marketing experience in the hospitality industry to this role, Hagan is responsible for overseeing the planning, implementation, and evaluation of all marketing and sales activities.
With over 25 years of experience in renowned organizations, Houssem has a proven track record of excellence in the hospitality industry. Notably, Houssem held the role of Hotel Manager at Downtown L.A. Proper Hotel, where their leadership was instrumental in overseeing all hotel operations and fostering the distinct culture of a luxury lifestyle brand. Prior to this, Houssem played a pivotal role as a key member of the opening executive team at Waldorf Astoria Beverly Hills, propelling the property to Forbes 5-Star status during their tenure as Director of Operations.The breadth of Houssem's expertise encompasses impressive tenures at esteemed establishments, including Luxe Sunset Boulevard Hotel, The Peninsula Beverly Hills, Fairmont Kea Lani in Maui, Aria Resort & Casino in Las Vegas, and Fairmont Miramar Hotel & Bungalows in Santa Monica.An alumnus of UNLV, Houssem holds a second degree in Hotel Management and embraces a lifelong learning journey. This commitment is evident through participation in certificate programs at Cornell and as a valuable Board Member of the Customer Experience Advisory Board at UC Irvine.Beyond the world of hospitality, Houssem enjoys leisurely pursuits such as golfing and catching sports events. Family holds a special place, and quality time with friends and their two children is cherished. An avid traveler, Houssem delights in exploring diverse cultures and savoring new food and wine experiences. Their ability to converse fluently in five languages reflects a deep appreciation for global perspectives, stemming from their Tunisian heritage.Houssem embodies a dedication to excellence, an affinity for cultural diversity, and a passion for creating memorable experiences that resonate far beyond the confines of the hospitality industry.
Crescent Hotels & Resorts, the award-winning operator of over 120 hotels and resorts, announced today the addition of the Le Merigot Santa Monica to its Latitudes: Lifestyles by Crescent portfolio.
Viceroy Hotels & Resorts and Pebblebrook Hotel Trust are pleased to announce the appointment of Sietse Nabben as area general manager of Viceroy Santa Monica and Le Meridien Delfina Santa Monica. Nabben brings almost 25 years of global hotel management experience to his new role, with a deep background in food and beverage operations.
Viceroy Santa Monica-the iconic beachside hotel located steps away from the water on Ocean Avenue in the heart of Santa Monica-announced the completion of its all-encompassing renovation at the hands of award-winning design studio EDG.
Hoteliers Jon Blanchard and Nicolo Rusconi of BLVD Hospitality, in partnership with ESI Ventures, are delighted to announce the re-launch of Santa Monica's iconic hotel The Georgian. Perched above the Santa Monica waterfront on Ocean Avenue, The Georgian has been a fixture of the Southern California coastline since its debut in 1933 and will re-open to the public on Monday, April 3rd 2023.