Mews launches five new products at Unfold 2026, completing an AI-native operating system that unifies PMS, RMS, messaging, automations, and accounts receivable on a single data model, citing 476% three-year ROI per IDC research.
Innspire will resell EHVA.ai's voice AI platform across its global hotel portfolio, enabling 24/7 automated call handling alongside existing SMS, WhatsApp, and in-app messaging tools via a single dashboard.
A structural argument for treating AI as a probabilistic layer beside deterministic hotel systems, not a replacement, with implications for security, accountability, and vendor lock-in.
Stayntouch will demonstrate its award-winning cloud PMS and AI messaging tool that automates 95% of guest requests at HITEC 2026 in San Antonio.
Innspire's AI Concierge now handles 66.7% of guest messaging at the Cornell teaching hotel, with mobile check-in and dining capabilities live.
Survey shows 86% of hospitality professionals report AI automation saves time, allowing staff to focus on high-touch guest interactions requiring empathy.