Drawing on interviews with 38 leaders across 13 countries, the author argues hotels must build a hospitality strategy first and use technology to enable it, not the reverse.
HotelRunner's Riza Kaynak joins the Booking.com Connectivity Commercial Advisory Board for a second consecutive term, as the company also holds Premier Plus Connectivity Partner status among 600+ providers.
FHS Saudi Arabia's Startup Den returns for 2026, with six finalists pitching live for prizes including FHS World access and curated meetings with VCs and investors.
Davy and Jill reflect on Mews Unfold 2026 in Amsterdam, weighing AI's promise to free staff for human connection against the industry's oldest unsolved frustration: recognising returning guests at check-in.