Accor has enrolled 32 Australian hotels in Welcome With Pride's LGBTIQ+ inclusion training program, targeting 50 by end of 2026, with staff reporting double-digit gains in confidence and engagement.
Doug Kennedy's free 40-minute webcast on June 19 trains reservations staff to quote dynamic rates, handle objections, and prevent bookings from shifting to OTAs.
FPG's CheckMax uses AI coaching and e-learning to train hotel restaurant servers in suggestive selling, targeting 5–15% revenue-per-guest increases with integrations for Oracle Micros, Toast, and Square.
The article draws on hospitality principles including service training, physical design, staff wellbeing, and standardization to show how healthcare providers can measurably improve patient outcomes and satisfaction.
Amrâth Hotels argues that over-reliance on SOPs creates robotic service, advocating for staff training that encourages personal connections over procedural compliance.
UN Tourism partners with Fundación Mahou San Miguel to offer 2,000 free training places for Spanish hospitality professionals via WhatsApp messaging.
Kennedy Training Network offers free webcast series on hospitality communication skills and sales techniques, sponsored by Travel Outlook and Track Hospitality Software.
Research reveals that guests' mental presence during their stay significantly impacts satisfaction and loyalty, suggesting hotels should design experiences that encourage mindful engagement.
The guide provides step-by-step protocols for training hotel staff to serve autistic guests, with certified properties reporting triple-digit increases in bookings.
YOTEL Washington DC trained staff and redesigned rooms with quiet areas and specialized lighting to accommodate neurodiverse guests.
This leadership newsletter explores when discomfort signals growth opportunities versus the need to change environments in hospitality operations.
Framework argues hotels must strategically redesign roles around human-AI collaboration, focusing staff on emotional intelligence and judgment while machines handle routine operations.
Sales challenges like weak prospecting, poor follow-up, and team alignment issues persist unchanged since 1999, requiring human-centered coaching solutions beyond AI.
Kennedy's training webcast teaches staff to convert phone inquiries from online shoppers into direct bookings rather than losing them to OTAs.
All four Hilton properties in Singapore are now accredited, with staff trained to recognize the Sunflower symbol and assist guests with autism, chronic pain, or sensory sensitivities.
The author argues that real guest loyalty is shaped by micro-moments of attention that happen in real time, not captured in post-stay surveys.