The author proposes Token Cost Per Guest (TCPG) as a standard metric for hospitality AI spend, drawing parallels with healthcare to argue that metered, per-unit AI cost tracking is essential across all industries.
Accor and Fijian-owned Yavu Collective signed a deal to open three hotels under Sofitel, The Sebel, and TRIBE brands by 2027, adding over 370 keys to Denarau Island and Nadi.
Research on Kenya's circular economy finds that ecosystem position and strategic collaboration matter more than business model innovation in determining access to capital, legitimacy, and scale.
Dubai-based In2 Consulting acquires a 50% stake in Hospitality Net, with plans to expand the platform's AI capabilities, launch Hospitality Net LABS, and establish a new head office in Dubai.
Armenia's hotel market shows record arrivals of 2.3M in 2025, 68% average occupancy and a branded pipeline of ~2,700 keys, with a 2026-30 strategy targeting 3M visitors and $3.8B in tourism spend by 2030.
Bold prediction: The PMS isn't going anywhere by 2030 — but it will look nothing like it does today. It becomes the heart of the hotel, connecting and coordinating most AI tools, agents and decisions running across the property.
The death of the PMS was mooted back in 2014 when I joined hospitality from airlines. 14 years later, we still have PMSes. Their primary all-in-one functions were:- Handle check-in/out- Manage room key cutting- Take payments- Set up the hotel room inventory and types- Assign a price per room- Link to selling channels like OTAs- Manage housekeeping- Manage facilities management/maintenance- Handle on-site eventsSeparate RMSes now do pricing and push rates to PMSes.
The Enterprise PMS will still be around in 2030. Every hotel needs a system of record to manage reservations, inventory, rates, guest profiles, financial transactions, and operational controls. AI doesn't remove that requirement.
C9 Hotelworks research shows Bangtao's pipeline includes 9 hotels (1,640 rooms) and 9 branded residences (1,649 units), with Marriott, Hilton, IHG, Dusit and Central Group driving a shift from beach resort to year-round lifestyle district.
Alila Kothaifaru Maldives marks World Environment Day and World Ocean Day with tree planting, coral restoration, reef clean-up dives, and beach clean-ups throughout June in partnership with Euro-Divers Maldives.
Hyatt's RiseHY program has hired 12,000 Opportunity Youth since 2018, surpassing its 10,000 target ahead of schedule, with a new goal of 15,000 hires by end of 2028.
The author argues that hospitality's next competitive advantage lies not in visibility but in maintaining consistent, trustworthy information across every digital touchpoint from discovery through arrival.
Finca La Bobadilla, the iconic 73-room luxury estate set on a magnificent 350-hectare private landscape in the Sierra de Loja, is now open following a meticulous design-led renovation by Único Hotels.
Wednesday brought a sharp argument that hotels are staging AI for appearances rather than results, strong April U.S. performance data, and booking signals showing domestic travel demand surging well ahead of summer. A wave of property openings and a critical read on Booking.com's partner pitch rounded out a content-heavy day.
A new lifestyle escape has arrived in Kuwait as Ray by Cloud 7 officially opens its doors in Mangaf, bringing together modern design, relaxed coastal living, curated dining experiences and community-driven hospitality overlooking the Arabian Gulf.
The piece argues hotels deploy visible AI features without redesigning underlying operations, creating "AI Theatre" that impresses owners but fails to improve business metrics.
Field research across hotels in Italy and Australia shows culture-specific behavioural nudges can cut breakfast buffet waste by up to 30%, with direct cost savings and stronger ESG reporting.
A Holiday Inn Portland sales director shares how her team uses Knowland data to prospect for group business, monitor competitors, and build relationships that convert to bookings.
A 2026 strategic assessment of Gulf hospitality arguing that giga-project corrections mask a deeper, more durable shift toward heritage-led, authenticity-driven luxury that will define global hospitality trends through 2030.
EHL's Dr Sowon Kim uses AI-powered role-play avatars to train hospitality leaders in high-stakes interpersonal skills, and discusses loneliness, empathy, and her Women in Leadership programme.
The St. Regis London is set to debut in the heart of Mayfair this autumn, bringing the storied legacy of St. Regis Hotels & Resorts to one of London's most coveted addresses. Following a full renovation, the hotel occupies a landmark position at the intersection of Bond Street and Conduit Street, on the doorstep of the city's most distinguished fashion, art and cultural destinations.
Indonesia's G.H. Universal Hotel in Bandung tops Tripadvisor's 2026 Best of the Best Hotels list, determined by traveler reviews and ratings submitted throughout 2025.