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Simplify the Complicated (Part Three)
Opinion

Simplify the Complicated (Part Three)

This is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been many comments and emails. Consider these quotes:

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
5 June 2024Shepard Presentations, LLC.CRM & Loyalty
Simplify the Complicated (Part Three)
Press Release

Sonesta International Hotels Unites Loyalty Programs: Nearly 1,100 Hotels Now Part of Sonesta Travel Pass and Bookable on Sonesta.com

Sonesta International Hotels Corporation (Sonesta) today announced the debut of its unified loyalty program, Sonesta Travel Pass, and combined website, ushering in a new era for its six million members around the world. Following Sonesta’s acquisiti...

Sonesta International Hotels Corporation
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CRM & Loyalty
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Sonesta International Hotels Unites Loyalty Programs: Nearly 1,100 Hotels Now Part of Sonesta Travel Pass and Bookable on Sonesta.com 4 June 2024SonestaCRM & Loyalty
Sonesta International Hotels Unites Loyalty Programs: Nearly 1,100 Hotels Now Part of Sonesta Travel Pass and Bookable on Sonesta.com
3 Airline Tips for Hotel Groups to achieve Soaring Success
Opinion

3 Airline Tips for Hotel Groups to achieve Soaring Success

In an era of constant evolution, industries must continuously innovate to stay competitive. The hospitality sector is no exception, with hotel groups seeking new ways to enhance customer experience and operational efficiency.

Fausto Marques
Fausto Marques
Team Leader of Customer Experience at Guestcentric
GuestCentric Systems
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Sales & Marketing
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Revenue Management
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Fausto Marques
by Fausto Marques
31 May 2024GuestCentric SystemsCRM & Loyalty
3 Airline Tips for Hotel Groups to achieve Soaring Success
Opinion

Hotel Automation: How Using Templates Will Improve Group Bookings

In hotel group sales and event management, every moment counts for running efficient operations and ensuring guest satisfaction. Hotel automation, particularly through the strategic use of templates, emerges as a powerful ally for successful group b...

Elizabeth Smith
Elizabeth Smith
Hotel Marketing Manager
Tripleseat
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Property Technology
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Events & Conferences
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CRM & Loyalty
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Elizabeth Smith
by Elizabeth Smith
28 May 2024TripleseatCRM & Loyalty
Tripleseat
Twenty-One Percent of Customers Admit to Cursing at Customer Service Agents
Opinion

Twenty-One Percent of Customers Admit to Cursing at Customer Service Agents

There’s an old story about an airline passenger who walks into the baggage claim office and starts screaming and cursing at the airline employee. The employee, who is calm and collected, responds, I am sorry about your lost luggage. At this point in...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
24 May 2024Shepard Presentations, LLC.CRM & Loyalty
Twenty-One Percent of Customers Admit to Cursing at Customer Service Agents
Podcast

No missed opportunities — prioritizing a data collection practice for every property

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property...

Revinate, Inc.
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CRM & Loyalty
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Big Data
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Guest Experience
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No missed opportunities — prioritizing a data collection practice for every property
by Karen Stephens
23 May 2024Revinate, Inc.CRM & Loyalty
No missed opportunities — prioritizing a data collection practice for every property
Show Me Some Respect – One of the Pillars of Customer Service
Opinion

Show Me Some Respect – One of the Pillars of Customer Service

Some of you will not recognize the name Rodney Dangerfield, who was one of the funniest comedians of his time, if not all time. He passed away in 2004. (For those who aren’t familiar with Dangerfield, go to YouTube and search for his name, but only ...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
22 May 2024Shepard Presentations, LLC.CRM & Loyalty
Show Me Some Respect – One of the Pillars of Customer Service
Case Study

Mr. C Miami’s focus on personalization drives $5M in revenue thanks to Revinate Marketing and Dragonfly Strategists

In the heart of historic Coconut Grove, one of Miami’s most idyllic neighborhoods, lies Mr. C Miami, a luxury hotel that marries contemporary comforts with personalized, discreet service. The rooms and suites reflect a harmonious blend of modern ame...

Revinate, Inc.
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Sales & Marketing
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Email marketing
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Lodging Industry
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Mr. C Miami’s focus on personalization drives $5M in revenue thanks to Revinate Marketing and Dragonfly Strategists21 May 2024Revinate, Inc.CRM & Loyalty
Mr. C Miami’s focus on personalization drives $5M in revenue thanks to Revinate Marketing and Dragonfly Strategists