The Five Easiest Customer Service Tactics Anyone Can Do

It’s the holiday season, and whatever holiday you choose to celebrate – or choose not to celebrate – gifting is the norm. So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do – and they won’t cost a th...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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CRM & Loyalty

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Guest Experience

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Opinion

What is AI going to bring hotels in 2025?

Let’s cut through the noise for a moment. AI is not just hype anymore—it’s the biggest shift in tech since the internet made floppy disks obsolete.

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Sales & Marketing

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Information Technology

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Digital Marketing

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Chatbots, Robotics & AI

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Opinion

Capturing Hotel Demand at Scale: How Digital Marketing Automation is Shaping the Future of Hospitality

In today’s hyper-competitive hospitality landscape, hotels can no longer rely on a “build it and they will come” mindset. The hunger for travel is insatiable, but the demand for a hyper-personalized experience that starts long before a potential tra...

Toni Marti

Global Head Channel Partnerships at DerbySoft

DerbySoft

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Sales & Marketing

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Travel Technology

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Digital Marketing

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Opinion

The Next Big Things in Hospitality: Trends for 2025

The hospitality industry is a dynamic space, continuously shaped by shifting consumer preferences, technological advancements, and global influences. As 2025 approaches, the sector is poised to embrace transformative trends that redefine guest exper...

Haninder Sachdeva

CEO at Eight Continents Hotels & Resorts

Eight Continents Hotels & Resorts

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Opinion

Sous-vide chicken cooking: Why color isn’t a key indicator

Many of us check chicken breast doneness by cutting into it to see if it’s white, assuming it’s fully cooked. But this common trick often leads to dry, overcooked meat, or worse, undercooked chicken. The truth is, color isn’t a reliable indicator of...

Morgane Dumollard

Marketing Manager EHL School of Practical Arts

EHL

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Food & Beverage

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Opinion

Hospitality workers are vulnerable…here’s how we can protect them

The hospitality industry has a concerningly high turnover rate, and things don’t seem to be improving. An astounding 42% of new employees in hospitality leave their jobs within just 90 days. More than 80% of hospitality operators are facing recruitm...

Ryan Haynes

Director/Lead Consultant at Haynes MarComs Ltd

Haynes MarComs Ltd

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Human Resources

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Lodging Industry

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Corporate Social Responsibility (CSR)

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Recruitment

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Opinion

Proactive Hospitality Is Like Overdraft Protection

As a lodging industry training provider, we receive an extraordinarily high number of inquiries for guest service training specific to the topic areas of “handling guest complaints” and “service recovery.” While it is always great to see interest in...

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Sales & Marketing

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Education & Professional Development

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Opinion

Looking Ahead at the Top 5 Trends That Will Impact Hotel Operations in 2025

Hospitality technology continues to reshape hotel operations, with advanced property management systems integrating essential services into a unified platform. These innovations empower hoteliers to adapt to rapid changes and consistently exceed gue...

Priya Rajamani

VP of Implementation & Support at Stayntouch

Stayntouch

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Information Technology

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Opinion

Why Should Midscale Hotels Enhance Consumer Appeal and Demand

I have explored the evolving preferences of modern guests/travelers, uncovering key trends that will shape the hospitality industry’s future. Whether guests seek a beachside retreat or long-term stays, the future of hotels focuses on personalized ex...

Mansi Joshi

Lead Consultant, Strategist - Hotel Hospitality, CHC

Compass Hotel Consulting LLC

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Sales & Marketing

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Market Segments

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Opinion

A Cruise interview with Virgin Voyages: Career Opportunities

Question 1 from Dr. Fred DeMicco: John, tell us about your cruise career journey, how it started, the cruise leadership experiences you have had? John’s response: My career in the cruise industry happened accidentally and was actually my third caree...

Fred DeMicco

David Michael Meeks Visiting Scholar to the University of Memphis Kemmons Wilson School

The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management

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Cruise Line Marketing

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Education & Professional Development

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Opinion Articles

The Five Easiest Customer Service Tactics Anyone Can Do

What is AI going to bring hotels in 2025?

Capturing Hotel Demand at Scale: How Digital Marketing Automation is Shaping the Future of Hospitality

The Next Big Things in Hospitality: Trends for 2025

Sous-vide chicken cooking: Why color isn’t a key indicator

Hospitality workers are vulnerable…here’s how we can protect them

Proactive Hospitality Is Like Overdraft Protection

Looking Ahead at the Top 5 Trends That Will Impact Hotel Operations in 2025

Why Should Midscale Hotels Enhance Consumer Appeal and Demand

A Cruise interview with Virgin Voyages: Career Opportunities

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