Invisible to the AI: Mirko Lalli on Why Hospitality Is Not Ready
Mirko Lalli warns that 80% of AI travel suggestions come from OTAs, leaving most hotels invisible, and argues that 70% of the fix is content strategy, not technology.
Search
Why a 'Generation Translator' Would Backfire: Ilona Guérin on the Next Generation of Hoteliers
EHL student and Young Hospitality Summit president Ilona Guérin argues Gen Z hoteliers are driven and passionate, but warns formalising "generation translator" roles would widen, not bridge, the gap.
Using AI to Teach the Most Human Skill: Sowon Kim on Difficult Conversations
EHL's Dr Sowon Kim uses AI-powered role-play avatars to train hospitality leaders in high-stakes interpersonal skills, and discusses loneliness, empathy, and her Women in Leadership programme.
Empathy Is Something You Design, Not Something You Hope For: Adrienne Boissy on What Healthcare Can Teach Hospitality
Dr. Adrienne Boissy draws on healthcare's measurable approach to empathy, burnout, and system design to challenge hospitality leaders to move beyond aspiration and build human connection into operations.
What 200 Restaurants Taught Him About Running Hotels: Christian Hürlimann on HotellerieSuisse
HotellerieSuisse director Christian Hürlimann draws on 20 years overseeing 200 catering outlets to argue that empowering middle managers, using AI for back-of-house efficiency, and trusting staff to resolve guest issues are the keys to better hotel leadership.
'We're Not Less Committed': EHL Student Billy Turnbull on What the Industry Gets Wrong About His Generation
EHL student Billy Turnbull argues Gen Z hotel workers aren't uncommitted, but that outdated behind-the-scenes tech and grueling shift cultures are the real drivers of early attrition.
Keep the Helicopter View: Bernold Schroeder on Leading Through Crisis
Kempinski veteran Bernold Schroeder shares lessons from leading through Covid and multiple Asian crises, including the value of helicopter thinking, overcommunication, and empathy over technical brilliance.
Lipstick on Legacy: Aradhana Khowala on What Regeneration Really Means
Dr. Aradhana Khowala, CEO of Aptamind Partners, challenges the hospitality industry to move beyond sustainability theatre, arguing regeneration requires measurable outcomes, community benefit, and a systemic redesign, not new vocabulary.
Andreas Kohn has been appointed as Resort Commercial Director at Bürgenstock Resort Lake Lucerne
Bürgenstock Resort Lake Lucerne has appointed Andreas Kohn as Resort Commercial Director, effective 8 June 2026. In his new role, Kohn will oversee the strategic direction of the resort’s commercial divisions, including MICE Sales, Leisure Sales, Event Sales and Revenue Management.
A Floating Hotel Whose Address Is the Ocean: Anna Nash on Explora Journeys
Explora Journeys President Anna Nash discusses reframing ocean travel as a floating luxury hotel experience, with 30% first-time sailors and a fleet growing to six ships by 2028.
We're Measuring the Wrong Things: Andrea Monti on Innovation and Impact
EHL Next CEO Andrea Monti argues hospitality over-relies on ADR and RevPAR, calls for impact metrics covering workforce and community value, and challenges the industry to prove AI actually frees staff time.
When Two Worn-Out Systems Meet: Maria Haggo on the Neuroscience of Hospitality
Maria Haggo, brain health strategist and ex-hotelier, argues that staff burnout and dysregulated nervous systems directly undermine guest experience, and that psychological safety is a practical fix.
I Don't Design Spaces, I Design Portraits: Adam Tihany on Emotion, Control and Turning His Back on Technology
Legendary designer Adam Tihany argues emotion in hospitality spaces comes from control and storytelling, and dismisses technology at the table as harmful to genuine warmth and luxury.
Hospitality Got Too Comfortable: EHL's Achim Schmitt on Decline, Talent and the Limits of Technology
EHL Dean Achim Schmitt argues hospitality's decades of comfort-driven complacency left it unprepared on talent and innovation, with retention, human connection, and competency-based education as the path forward.
When Numbers Aren't Enough: Accor Deputy CEO Jean-Jacques Morin on Leadership
Accor Deputy CEO Jean-Jacques Morin, speaking at EHL HumanX in Lausanne, argues that human relationships trump data in hospitality and that AI should augment, not replace, the people behind the brand.
The Gym Is the Front Door: Christopher Norton on Equinox Hotels
Equinox Hotels CEO Christopher Norton shares how he built a hotel brand around health pillars including fitness, nutrition, recovery, and sleep, pulling 1,500 locals daily through a 60,000 sq ft gym.
HumanX Summit 2026, Day One: Seven Things That Actually Stood Out
Day one coverage from the HumanX 2026 summit at EHL Lausanne distills ten cross-industry interviews into six arguments: AI consensus, luxury redefinition, labor honesty, guest memory, divergent threat readings, and broken metrics.
Reto Moser has been appointed as General Manager at The Park Gstaad, A Four Seasons Hotel
Four Seasons announces the appointment of Reto Moser as General Manager of The Park Gstaad, A Four Seasons Hotel, which is set to open in late 2026, ready for the winter season. Nestled in the heart of the Swiss Alps, the hotel will offer unparalleled luxury services for which Four Seasons is internationally renowned while continuing to reflect the heritage and rich history of this iconic property.
Mandarin Oriental Savoy, Zurich elevates in-room dining with IRIS, driving 27% higher guest spend
The implementation of IRIS mobile ordering has quadrupled in-room dining sales in the second year while saving staff hours and reducing operational errors.
Human X Summit: Pioneering the Future of Hospitality with Innovation and Humanity
EHL's HumanX Summit 2026 in Lausanne will bring together 600 participants to debate balancing technology with humanity in hospitality leadership strategy.