CRM for Hotels: 6 Benefits to Unlock Group Sales Success

CRM for hotels has become essential not only for connecting with guests but also for driving growth in hotel sales and catering. Many hotels currently operate with fragmented systems for managing customer information, including property management s...

Elizabeth Smith

Hotel Marketing Manager

Tripleseat

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Property Technology

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MICE

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CRM & Loyalty

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Opinion

Are You Leaving Money on the Table? Turning Casino Resorts into Go-To Venues for Profitable Groups and Events

Historically, Las Vegas was a gaming-centric market, with 61% of revenues coming from the casino category in 1990. Although gaming continues to serve as an economic engine in Las Vegas, according to CDC Gaming, food, beverage, and other departments ...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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Sales & Marketing

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Property Technology

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MICE

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Lodging Industry

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Opinion

Here’s What Happens When Venue Software is Scalable (& When it’s Not)

Ever wondered what stands between your venue and its next big leap? The answer might surprise you. According to a McKinsey study, the culprit could be your software. Non-scalable software might be silently eating away anywhere from 8% to 28% of your...

Lauren Hall

Founder & CEO at iVvy

iVvy

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Sales & Marketing

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Information Technology

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MICE

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Opinion

The 2024 Group Business Forecast: Trends to Help Hotels Capitalize on the Back-to-In-Person Boom

Group business is back in a big way. In-person events are returning to their pre-COVID normal pace. In 2024, 81 percent of meetings will have an in-person component in them. A recent study by Deloitte anticipates that by 2024, business travel spendi...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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Events & Conferences

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MICE

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Markets & Performance

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Big Data

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Opinion

Is Your Sales and Catering Team Leading or Following?

Today, we’re talking about...The rise of non-professional meeting planners. Sales and Catering Teams are having a moment right now.Meetings are back, but not the way they were before. One major shift is that meeting planners aren’t just meeting plan...

Thomas McDermott

Senior Vice President of Corporate Marketing at Tambourine

Tambourine

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Sales & Marketing

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Events & Conferences

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MICE

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Digital Marketing

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Opinion

Smart Strategies, Big Wins: Transforming Group Sales with Data Insights

Data analytics can play a crucial role in identifying potential group sales opportunities for hotels. By analyzing large volumes of data, such as customer preferences, booking patterns, competitors, and market trends, hotels can gain valuable insigh...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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MICE

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Business Travel

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Big Data

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Opinion

Change is Inevitable, Growth is Optional

I was asked by my team to provide insights from the road, what I’ve seen, and what trends and challenges are looming on the horizon. I joked that I needed to dust off my crystal ball, but in reality, the only prediction I feel comfortable making is ...

Jeff Bzdawka

Chief Executive Officer at Knowland

The Knowland Group

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MICE

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Business Travel

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Markets & Performance

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Luxury Travel

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Opinion

2024 Hotel Group, Events, and Meetings Trends & Stats That Every Hotelier Should Know

As the calendar pages turn, we bid farewell to 2023, a year that saw our steady stride back to normalcy within the hospitality sector. But as we look to 2024, we’re not just walking; we’re poised to leap into an era marked by the potential for unpar...

Mike Pavicich

Director, Global Sales

SalesAndCatering.com, LLC

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Sales & Marketing

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Property Technology

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MICE

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Lodging Industry

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Opinion

Embracing Technology to Enhance Hospitality: How Rotana is Breaking Down Silos for a Seamless Guest Experience

In a dynamic world where technology is rapidly advancing, the hospitality industry is at the precipice of a transformative era. Embracing innovative technologies promises to elevate guest experiences, empower hospitality employees, and streamline op...

Harriet Ruby

Head of Marketing

Thynk.Cloud

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Information Technology

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MICE

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Luxury Travel

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Opinion

Group Travel Today

As group travel continues to evolve, a new wave of experiential activities must be offered in order for hotels and resorts to maintain their relevancy and secure group business, whether it is for off-sites, incentive travel, company retreats or more

Anne DiGregory

Vice President, Global Sales at Auberge Resorts Collection

Auberge Resorts Collection

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MICE

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Market Segments

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Guest Experience

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