Andrew Evans of Keystep Solutions leads a roundtable discussion in Stratford-Upon-Avon where hoteliers share protocols for keeping guests safe following a high-profile Travelodge incident.
citizenM co-founder Michael Levie argues hospitality's real problem is humans behaving like robots, and that automation should free staff for genuine human moments, not replace them.
Alina Hernandez argues that experience design must precede physical construction, with co-creation from guests and staff replacing assumption-driven decisions to avoid costly retrofits.
Les Temps Istanbul Karakoy, Curio Collection by Hilton, is set to open its doors in June 2026, breathing new life into the historic Generali Han. Merging the grandeur of the early 20th century with a sophisticated modern aesthetic, the hotel introduces a "Minimalist Elegance" philosophy to one of Istanbul's most vibrant neighbourhoods.
Pernod Ricard's Global Brand Homes Director Laura Sileo Pavat outlines how the spirits giant welcomes 1 million visitors annually across distilleries and châteaux, using five key elements to maintain personal guest connections at scale.
WTTC's Global Summit will be held in Valletta, Malta from 7-9 October 2026, as the country's tourism sector is forecast to contribute $4.9B to GDP and support 72,200 jobs in 2026.
Kelly Ommundsen of the World Economic Forum argues hospitality tech is over-designed for confident users, under-regulated, and too often deployed without asking what problem it actually solves.
Hapimag AG, a leading provider of holiday apartments across Europe, has made one of its most popular properties on Sylt fit for the future. After around one and a half years of construction, the Westerland Aalborg resort presents itself as a modern retreat that masterfully combines tradition with contemporary style. Since 11 June 2026, the property, located in immediate proximity to the beach promenade and Brandenburger Strand, has been combining ecological efficiency with barrier-free comfort.
A wooden hotel key card with embossed deer motif illustrates how nature-inspired design can extend to small tactile touchpoints, reinforcing biophilic storytelling from the first moment of guest contact.
Cendyn's Wayfinder platform monitors hotel visibility across AI models like ChatGPT, Gemini, and Perplexity, scoring GEO health and flagging content drift to protect direct bookings.
Keycafe will demo automated key management at HITEC 2026 in San Antonio, including a live Mews PMS integration and early access preview of a Cloudbeds integration for contactless, reservation-triggered key access.
Canary Technologies' new Agentic Sales Coordinator autonomously handles hotel group and event sales workflows from first inquiry to confirmed booking, debuting at HITEC 2026 in San Antonio.
Cloudbeds and Tripleseat have launched a two-way integration connecting event sales with Cloudbeds' new Groups Events module to automate group workflows and reduce manual data entry for hotel teams.
Shiji's Daylight PMS has expanded to 449 cities across 36 countries, with clients including Langham, Peninsula Hotels, and MGM Grand Paradise, positioning itself as a cloud-native PMS for luxury and enterprise hotel groups.
Shiji's Book&Pay marketplace upgrade connects 290,000+ hotel properties with China corporate travel channels including Ctrip and Meituan, adding automated bookings, cross-border payments, and digital invoicing.
Actabl's new AI product Altitude lets hotel portfolio executives query financial and operational data in plain language, with sourced, deterministic answers built on data from 14,000+ properties.
Marriott International is set to open Aloft by Marriott Manchester City Centre on 16 June 2026, marking the brand's first property in the city and its largest in Europe with 358 rooms.
Gain Advisors received the Mews 2026 Strategic Star Award at the Mews Unfold forum in Amsterdam, recognizing its advisory model built on senior hospitality practitioners driving measurable commercial outcomes for hoteliers.
Mirko Lalli warns that 80% of AI travel suggestions come from OTAs, leaving most hotels invisible, and argues that 70% of the fix is content strategy, not technology.
Marriott acquires a stake in Italian luxury wellness brand Lefay via joint venture with the founding Leali family, adding two properties in Italy with more under development across Tuscany, Southern Italy, and the Swiss Alps.
EHL student and Young Hospitality Summit president Ilona Guérin argues Gen Z hoteliers are driven and passionate, but warns formalising "generation translator" roles would widen, not bridge, the gap.
Armenia's hotel market shows record arrivals of 2.3M in 2025, 68% average occupancy and a branded pipeline of ~2,700 keys, with a 2026-30 strategy targeting 3M visitors and $3.8B in tourism spend by 2030.
Bold prediction: The PMS isn't going anywhere by 2030 — but it will look nothing like it does today. It becomes the heart of the hotel, connecting and coordinating most AI tools, agents and decisions running across the property.
The death of the PMS was mooted back in 2014 when I joined hospitality from airlines. 14 years later, we still have PMSes. Their primary all-in-one functions were:- Handle check-in/out- Manage room key cutting- Take payments- Set up the hotel room inventory and types- Assign a price per room- Link to selling channels like OTAs- Manage housekeeping- Manage facilities management/maintenance- Handle on-site eventsSeparate RMSes now do pricing and push rates to PMSes.
The Enterprise PMS will still be around in 2030. Every hotel needs a system of record to manage reservations, inventory, rates, guest profiles, financial transactions, and operational controls. AI doesn't remove that requirement.
Finca La Bobadilla, the iconic 73-room luxury estate set on a magnificent 350-hectare private landscape in the Sierra de Loja, is now open following a meticulous design-led renovation by Único Hotels.
EHL's Dr Sowon Kim uses AI-powered role-play avatars to train hospitality leaders in high-stakes interpersonal skills, and discusses loneliness, empathy, and her Women in Leadership programme.
The St. Regis London is set to debut in the heart of Mayfair this autumn, bringing the storied legacy of St. Regis Hotels & Resorts to one of London's most coveted addresses. Following a full renovation, the hotel occupies a landmark position at the intersection of Bond Street and Conduit Street, on the doorstep of the city's most distinguished fashion, art and cultural destinations.
HSMAI Europe's newly launched AI Advisory Board, chaired by TrustYou's Ben Jost, will produce white papers, case studies and education content covering AI content strategy, direct channels and hotel tech architecture.
InterContinental Grand Ankara – part of IHG Hotels & Resorts’ luxury & lifestyle portfolio – has opened its doors, following an extensive transformation of one of the city’s most iconic addresses. Marking a new era for luxury hospitality in Türkiye’s capital, InterContinental Grand Ankara joins the world’s first and largest luxury hotel brand, continuing the brand’s legacy of pioneering new destinations in every corner of the world.