The Job That Wasn't
A hotel finance consultant recounts a sophisticated recruitment scam impersonating a real recruiter, drawing parallels to financial verification discipline in hotel operations.
By David Lund, The Hotel Financial Coach, David Lund
News
Davidson Hospitality Group Launches General Manager Council
Davidson Hospitality Group's 2026 GM Council includes 11 general managers from across its portfolio, formed to give property-level leaders a voice in shaping corporate initiatives and tools.
Correcting the Focus: Fixing the Industry’s Fundamental Misunderstanding of Technology vs. Hospitality
The author argues that hospitality executives are confusing process automation with genuine human care, and that technology should support backend operations only, never replace front-line human interaction.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
Wings of Technology, Roots of Humanity: AI Can Rescue a P&L, But It Cannot Rescue a Heart That Wants to Leave
The author argues mid-scale hotels need both lightweight AI for revenue optimization and a human-centered "Homestead Culture" to address 70-80% annual frontline staff turnover that technology alone cannot fix.
By Dr. Tong Yin, Founder of InsightBridge Global LLC and a doctoral researcher, InsightBridge Global LLC
Marriott’s Connect 2026: Resilience, Revenue, and a Renewed Focus on Owners
A firsthand conference recap covering Marriott's owner-focused strategy, with sessions on ancillary revenue, AI in marketing, margin pressure, and brand conversion opportunities.
By Andrew Carey, Chief Executive Officer, Newport Hospitality Group
Hotel Consulting: Top Companies & Hospitality Consulting Firms
A practical guide to hotel consulting covering key service types, when to engage outside expertise, and a breakdown of top global firms from HVS and Deloitte to boutique specialists like Xotels.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
When Humans Act Like Robots: Michael Levie on citizenM and the Reverse Uncanny Valley
citizenM co-founder Michael Levie argues hospitality's real problem is humans behaving like robots, and that automation should free staff for genuine human moments, not replace them.
From Relief to Resilience: Marriott International’s Commitment to Students and Families in the Wake of Los Angeles Wildfires
Marriott International details its Los Angeles wildfire response, including 12,000 meals distributed, $245,000 in associate relief, and $1M in donated goods, alongside ongoing community celebrations for displaced and unhoused students.
GBTA Brings Industry Voices to Capitol Hill to Champion Business Travel’s Value and Economic Impact
120 GBTA members from 31 states met with Congress to advocate for business travel priorities, citing $624B in U.S. economic impact, 6.7M jobs, and key policies on aviation, SAF, and border efficiency.
Legendary hotelier Horst Schulze inducted into School of Hotel and Tourism Management Gallery of Honour
Horst Schulze, founding member of Ritz-Carlton and founder of Capella Hotel Group, received the SHTM Lifetime Achievement Award and Gallery of Honour induction at Hong Kong PolyU on 5 June 2026.
What You Inherited When You Took The Job
A reflective piece arguing that leaders unknowingly inherit and enforce unwritten cultural rules, drawing on Kets de Vries, Schein, and Perel to explore how organizational patterns outlast the people who created them.
By Mike Hohnen, Trusted Advisor￨Coach￨Trainer￨Keynote Speaker, Plays Well With Others
Buffet Waste Is a Leadership Issue — And a Strategic Opportunity for Hotels
Field research across hotels in Italy and Australia shows culture-specific behavioural nudges can cut breakfast buffet waste by up to 30%, with direct cost savings and stronger ESG reporting.
What 200 Restaurants Taught Him About Running Hotels: Christian Hürlimann on HotellerieSuisse
HotellerieSuisse director Christian Hürlimann draws on 20 years overseeing 200 catering outlets to argue that empowering middle managers, using AI for back-of-house efficiency, and trusting staff to resolve guest issues are the keys to better hotel leadership.
Last Guest of Season 2 - Chip Conley on Disrupting Industries and "that" Marriott & Airbnb meeting
Chip Conley joins the Not Done podcast finale to discuss founding Joie de Vivre, his role as Airbnb's Modern Elder, a never-before-told Marriott-Airbnb partnership attempt, and lessons from two near-death experiences.
Sloan Dean in conversation with Chip Conley
'We're Not Less Committed': EHL Student Billy Turnbull on What the Industry Gets Wrong About His Generation
EHL student Billy Turnbull argues Gen Z hotel workers aren't uncommitted, but that outdated behind-the-scenes tech and grueling shift cultures are the real drivers of early attrition.
Keep the Helicopter View: Bernold Schroeder on Leading Through Crisis
Kempinski veteran Bernold Schroeder shares lessons from leading through Covid and multiple Asian crises, including the value of helicopter thinking, overcommunication, and empathy over technical brilliance.
The ROI of letting go: Why autonomy is Africa’s real hospitality differentiator
A Valor executive argues that empowering GMs to act as local entrepreneurs, rather than following rigid brand standards, is the key competitive differentiator for international hotel brands operating in Africa.
By Joep Schoof, Chief Operating Officer Africa, Valor Hospitality
Your Hotel Is Not Behind on AI. It Is Watching the Wrong Clock.
A hotel operations veteran argues hoteliers should focus less on AI tools and more on clean data, open integrations, and AI discoverability before demand-side shifts erode visibility.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Mexican Hospitality Summit 2026 Closes with More Than 400 Industry Professionals and Announces Expansion Across Latin America
The second Mexican Hospitality Summit drew 400+ professionals to Mérida and announced a 2027 rebrand as the Latin American Hospitality Summit, plus a new dedicated wellness tourism event.
A Floating Hotel Whose Address Is the Ocean: Anna Nash on Explora Journeys
Explora Journeys President Anna Nash discusses reframing ocean travel as a floating luxury hotel experience, with 30% first-time sailors and a fleet growing to six ships by 2028.