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Voice channel success: 3 must-haves for your hotel call center
Opinion

Voice channel success: 3 must-haves for your hotel call center

It isn’t news that customer service is a top priority for hotels. However, what customer service looks like is shifting.

Karen Stephens
Karen Stephens
Chief Revenue Officer at Revinate
Revinate, Inc.
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Revenue Management
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Reputation Management
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Lodging Industry
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Guest Experience
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Karen Stephens
by Karen Stephens
16 January 2024Revinate, Inc.Revenue Management
Voice channel success: 3 must-haves for your hotel call center
Supplier News

Club Med and Uplift Announce Partnership to Offer Guests Buy Now Pay Later Payment Options

Uplift, the leading Buy Now Pay Later solution for the world’s travel brands, announced today a partnership with Club Med, the pioneer of the all-inclusive concept, to provide their guests with the ability at checkout on all reservations to spread t...

Uplift
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Property Technology
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Revenue Management
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Club Med and Uplift Announce Partnership to Offer Guests Buy Now Pay Later Payment Options16 January 2024UpliftRevenue Management
Club Med and Uplift Announce Partnership to Offer Guests Buy Now Pay Later Payment Options
Opinion

How to Properly Record Packages in Your Hotel

Packages are, on the one hand, straightforward. They are a well-established offering in most hotels, customers love them, and they are not going away. On the other hand, most hoteliers are at a loss to properly set up and manage the transactions so ...

David Lund
David Lund
The Hotel Financial Coach
David Lund
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Sales & Marketing
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Revenue Management
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Finance & Accounting
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David Lund
by David Lund
15 January 2024David LundRevenue Management
David Lund
Case Study

How French Lick Resort drives additional nights and ancillary revenue with Revinate

French Lick Resort is a historic resort complex located in the Hoosier National Forest in Southern Indiana in the town of French Lick, Indiana, in the United States. The resort consists of two grand hotels, the French Lick Springs Hotel and the West...

Revinate, Inc.
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Sales & Marketing
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Revenue Management
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How French Lick Resort drives additional nights and ancillary revenue with Revinate12 January 2024Revinate, Inc.Revenue Management
How French Lick Resort drives additional nights and ancillary revenue with Revinate
Customer Spotlight: Village Accommodation Group
Case Study

Customer Spotlight: Village Accommodation Group

Village Accommodation Group, New Zealand owned and operated, manages a range of accommodation properties across many sectors of hospitality in 3, 4 and 5-star markets; including boutique luxury hotels, studios, apartments, and executive townhouses. ...

Lighthouse (formerly OTA Insight)
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Information Technology
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Revenue Management
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Big Data
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Customer Spotlight: Village Accommodation Group11 January 2024Lighthouse (formerly OTA Insight)Revenue Management
Customer Spotlight: Village Accommodation Group
2024 New Year’s Reflections from Revenue Optimization Experts
Opinion

2024 New Year’s Reflections from Revenue Optimization Experts

On the eve of the new year, we asked six industry Revenue Optimization experts for their thoughts on the coming year. You can read their interesting comments about 2024 below.

Raul Moronta
Raul Moronta
CRME, CHIA, Chief Commercial Officer at Remington Hospitality
Hospitality Net
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Revenue Management
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Raul Moronta
by Raul Moronta, Scott Dahl, Kelly McGuire, Seonju Lawrence, Lori Kiel and Chinmai Sharma
11 January 2024Hospitality NetRevenue Management
2024 New Year’s Reflections from Revenue Optimization Experts
Supplier News

SiteMinder Wins Top Accolades at 2024 HotelTechAwards for Leadership in Convergence

SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, has been recognised at the 2024 HotelTechAwards for its leadership in converging revenue management and marketing software for hotels.

SiteMinder
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Revenue Management
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Travel Technology
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Online Travel Agencies (OTA)
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Lodging Industry
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SiteMinder Wins Top Accolades at 2024 HotelTechAwards for Leadership in Convergence11 January 2024SiteMinderRevenue Management
SiteMinder Wins Top Accolades at 2024 HotelTechAwards for Leadership in Convergence