From rule breaking and theft to verbal abuse and foul language, one customer’s behavior can negatively affect another customer’s experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictnes...

Penn State School of Hospitality Management

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Sales & Marketing

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Lodging Industry

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Food and beverage

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Market Segments

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Societal factors can shape how companies best respond after customers misbehave

Press Release

Radisson Hotel Group introduces new booking service: Radisson Flights

Radisson Hotel Group’s has partnered with Etraveli Group to introduce a new booking service – “Radisson Flights” – complementing the Group’s offering, helping to further enhance the guest experience through advanced and seamless digital solutions.

Radisson Hotel Group (RHG)

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Sales & Marketing

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Travel Technology

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Radisson Hotel Group introduces new booking service: Radisson Flights

Press Release

BLLA Announces Winners of the 2024 Boutique Hospitality Awards

The Boutique Lifestyle Lodging Association (BLLA), the original boutique hotel association established in 2009, is proud to announce the 2024 BLLA Awards winners. Now in its fourteenth year, the BLLA Awards continue to honor the most daring and inno...

Boutique Lifestyle Leaders Association (BLLA)

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Sales & Marketing

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Boutique & Lifestyle

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Awards and Accolades

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Opinion

Your Data, Your Control: Ensuring Your Data is YOUR Data When It Comes to Hotel Technology

In the modern, data-centric, tech-reliant hospitality industry, hotels depend heavily on third-party vendors to streamline operations, enhance guest service, and maximize profits and productivity. This dependency, however, introduces a vulnerability...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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Sales & Marketing

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Property Technology

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MICE

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CRM & Loyalty

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Press Release

HSMAI Announces 2024 Sales Leader Forum

The Hospitality Sales and Marketing Association International (HSMAI) 2024 Sales Leader Forum, will take place on Nov. 13, 2024, in Washington, DC. Organized by HSMAI’s Sales Advisory Board, this year’s event focuses on advancing the hotel sales dis...

The Hospitality Sales and Marketing Association International (HSMAI)

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Sales & Marketing

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Events & Conferences

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Supplier News

Bookboost launches a new AI-powered Unified Inbox and email ticketing system

Bookboost, the industry-leading hospitality CRM platform, launched a new Unified Inbox powered by AI and an email ticketing system to capture all incoming guest communication, drive powerful insights, and make processes more efficient.

Bookboost

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Sales & Marketing

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Information Technology

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Chatbots, Robotics & AI

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Guest Experience

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Bookboost launches a new AI-powered Unified Inbox and email ticketing system

Press Release

How To Turn Inbound Reservations Inquiries Into Proactive, Outbound, Reservations Sales Leads

KTN has found that the longer the stay, the higher the rates, the larger the party, the more accommodation types to select from, and the more emotionally invested the guest is in their travel planning, the more likely it is that several conversation...

Kennedy Training Network (KTN)

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Sales & Marketing

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Education & Professional Development

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Press Release

IHG Hotels & Resorts launches NOMO (Night On My Own) package as 68% of parents say they need a solo break after the summer holidays

As summer comes to an end, 70% of parents admit to feeling exhausted after the summer holidays. To help people rest and recharge, solo, IHG Hotels & Resorts is launching a new NOMO (Night On My Own) package. No kids, no partner, no pets, no housemat...

IHG Hotels & Resorts

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Sales & Marketing

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Video

How RezLock solves Consumer Hesitancy to Book

Rising costs, uncertainty, and last-minute travel changes can often cause guests to abandon your hotel’s website during booking stage or result in costly cancellations at the last minute. RezLock solves this issue by enabling guests to lock in their...

GuestCentric Systems

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Sales & Marketing

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Revenue Management

Supplier News

Highest Season Launches the Hotel Sales Mastery Course: A Comprehensive 8-Week Training Program to Revolutionize Hotel Sales

Highest Season, a leader in commercial strategies and sales courses that generate revenue for hotels, is excited to introduce the Hotel Sales Mastery Course. A unique, online training program that goes beyond traditional hotel sales education.

Highest Season

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Sales & Marketing

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Education & Professional Development

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Highest Season Launches the Hotel Sales Mastery Course: A Comprehensive 8-Week Training Program to Revolutionize Hotel Sales

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