Guest Experience

Axonify Unveils Unified Solution to Solve Massive Frontline Employee Engagement Challenge

Axonify, a global leader in frontline learning and workforce productivity, is introducing the Axonify Frontline Employee Engagement Suite (part of the award-winning Axonify Frontline Enablement Solution) designed to address the critical employee eng...

Axonify

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Human Resources

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Lodging Industry

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Chatbots, Robotics & AI

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Guest Experience

Axonify Unveils Unified Solution to Solve Massive Frontline Employee Engagement Challenge

Step into Disney and Pixar’s The Incredibles, Up and Inside Out 2 on Airbnb

Step into Disney and Pixar’s The Incredibles, Up and Inside Out 2 on Airbnb

This summer, step into the exciting worlds of your favorite Pixar films – channel your inner style icon, embark on an epic adventure, and forge unforgettable core memories, all inspired by the storytelling of Pixar.

Airbnb, Inc.

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Guest Experience

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Short Term Rental (STR)

Step into Disney and Pixar’s The Incredibles, Up and Inside Out 2 on Airbnb

Checking in at Fairmont Banff Springs and the Luxury Trend for More Intimate Guestrooms

Checking in at Fairmont Banff Springs and the Luxury Trend for More Intimate Guestrooms

For Canadians, Fairmont is not just a hotel brand but a fixture of our nation’s history. In the decades following the country’s confederation in 1867, towns that connected the Eastern hubs of Montreal, Toronto, Quebec and Ottawa with the still-buddi...

Adam Mogelonsky

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Boutique & Lifestyle

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Brand Marketing

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Guest Experience

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Checking in at Fairmont Banff Springs and the Luxury Trend for More Intimate Guestrooms

IDS Next Partners with Absolute Hotel Services MEA & Dex Squared Hotel Management as their Preferred Hospitality Cloud Solution Provider

IDS Next’s FX cloud suite is now the chosen hospitality solution for hotels managed under Absolute Hotel Services MEA (AHS MEA) and Dex Squared Hotel Management (DEX). This strategic decision underscores the FX platform’s continued excellence. Signi...

IDS NEXT

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Information Technology

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Lodging Industry

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Asset Management

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Guest Experience

IDS Next Partners with Absolute Hotel Services MEA & Dex Squared Hotel Management as their Preferred Hospitality Cloud Solution Provider

Summer 2024: Insights and solutions to boost hotel performance

Summer 2024: Insights and solutions to boost hotel performance

As the summer heat rises, so does the demand for unforgettable getaways. In our recent webinar, we discussed how all signs indicate that the hospitality industry is headed for an outstanding summer this year. Hotels are retaining their prime positio...

Karen Stephens

Chief Revenue Officer at Revinate

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Sales & Marketing

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Revenue Management

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Lodging Industry

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Guest Experience

Summer 2024: Insights and solutions to boost hotel performance

Integrating Sustainability with Guest Satisfaction

Hotels today face increasing pressures from environmentally conscious consumers, particularly among younger generations. Integrating sustainability with guest satisfaction is an ongoing challenge that hoteliers are directly impacted by. With a signi...

Shiji Group

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Environment & Sustainability

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Consumer Trends

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Guest Experience

Integrating Sustainability with Guest Satisfaction

Twenty-One Percent of Customers Admit to Cursing at Customer Service Agents

Twenty-One Percent of Customers Admit to Cursing at Customer Service Agents

There’s an old story about an airline passenger who walks into the baggage claim office and starts screaming and cursing at the airline employee. The employee, who is calm and collected, responds, I am sorry about your lost luggage. At this point in...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Twenty-One Percent of Customers Admit to Cursing at Customer Service Agents

No missed opportunities — prioritizing a data collection practice for every property

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property...

Revinate, Inc.

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Guest Experience

No missed opportunities — prioritizing a data collection practice for every property

Centara Hotels & Resorts Partners with Central Restaurants Group to Enhance Guest Experience

Centara Hotels & Resorts Partners with Central Restaurants Group to Enhance Guest Experience

Centara Hotels & Resorts, Thailand’s leading hotel operator, is excited to announce its new strategic partnership with Central Restaurants Group (CRG), a leader in Thailand’s food chain industry, further enhancing the benefits offered to CentaraThe1...

Centara Hotels & Resorts

Centara Hotels & Resorts

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Food and beverage

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Guest Experience

Centara Hotels & Resorts Partners with Central Restaurants Group to Enhance Guest Experience

Show Me Some Respect – One of the Pillars of Customer Service

Show Me Some Respect – One of the Pillars of Customer Service

Some of you will not recognize the name Rodney Dangerfield, who was one of the funniest comedians of his time, if not all time. He passed away in 2004. (For those who aren’t familiar with Dangerfield, go to YouTube and search for his name, but only ...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Show Me Some Respect – One of the Pillars of Customer Service