Guest Experience

How to design great digital guest journeys | Hotelier tips with Matt Welle

How to design great digital guest journeys | Hotelier tips with Matt Welle

With so many hotels and lodgings available to guests, it can be hard to stand out from the competition. To do so, you’ll need a strong brand to guide the experiences you offer, aided by the smartest hospitality tech.

Tom Brown

Senior Copywriter at Mews

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Property Technology

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Guest Experience

How to design great digital guest journeys | Hotelier tips with Matt Welle

Memorable Moments: Lessons from the World’s Northernmost Full-Service Hotel

Memorable Moments: Lessons from the World’s Northernmost Full-Service Hotel

As an academic, I am constantly looking out to match real-life applications with concepts. My recent trip to the world’s northernmost town of Longyearbyen has provided yet another academic cum practical learning.

Lee Keng Ng

Associate Professor at Singapore Institute of Technology (SIT)

Singapore Institute of Technology (SIT)

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Guest Experience

Memorable Moments: Lessons from the World’s Northernmost Full-Service Hotel

How’s the Weather and Other Stock Lines that Prove the Rep Is Uninterested

How’s the Weather and Other Stock Lines that Prove the Rep Is Uninterested

Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to customer service reps using questions like How’s the weather? to establish rapport with a customer. The concern...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

How’s the Weather and Other Stock Lines that Prove the Rep Is Uninterested

Pay homage to the masterpiece Purple Rain and the musical genius of Prince, at the newly restored Purple Rain house

Pay homage to the masterpiece Purple Rain and the musical genius of Prince, at the newly restored Purple Rain house

For the first time ever, Prince fans will have unprecedented access to the art and music of Purple Rain.

Airbnb, Inc.

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Guest Experience

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Short Term Rental (STR)

Pay homage to the masterpiece Purple Rain and the musical genius of Prince, at the newly restored Purple Rain house

Top 10 ways to increase F&B guest spend and profitability with mobile ordering

Top 10 ways to increase F&B guest spend and profitability with mobile ordering

As many guests and operators prepare for the upcoming season, have you been tracking the latest trends relating to mobile ordering to ensure you are maximising each and every sales opportunity?

Kate Fuller

Senior Marketing Manager

IRIS Software Systems

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Guestroom Technology

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Lodging Industry

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Food and beverage

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Guest Experience

Top 10 ways to increase F&B guest spend and profitability with mobile ordering

The Latest in Travel Podcast with Sérgio Serra - CTO at GuestCentric | EP 13

🎙️ Welcome to Episode 13 of the Latest in Travel Podcast! We’re thrilled to have a special guest, Sérgio Serra, Chief Technology Officer at GuestCentric, join us for an exciting discussion on the latest technology trends shaping the global hospitali...

GuestCentric Systems

GuestCentric Systems

Podcast (series)

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Information Technology

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Chatbots, Robotics & AI

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Guest Experience

Radisson Salt Lake City Downtown Leverages GuestCast Streaming Solution by Hotel Internet Services to Optimize Guest In-room Entertainment

Hotel Internet Services (HIS), a full-service provider of internet connectivity services and solutions for the hospitality industry, has been selected by Radisson Salt Lake City Downtown to enhance the quality of in-room entertainment experiences wi...

Hotel Internet Services

Hotel Internet Services

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Information Technology

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Property Technology

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Guestroom Technology

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Guest Experience

Radisson Salt Lake City Downtown Leverages GuestCast Streaming Solution by Hotel Internet Services to Optimize Guest In-room Entertainment

Top 4 Reasons Why Leading Hoteliers Are Increasing Tech Spend in 2025

Top 4 Reasons Why Leading Hoteliers Are Increasing Tech Spend in 2025

The global hospitality industry has been observing strong signs of recovery heading into 2025. With travel on the rise once more, hoteliers must strategize effectively to capitalize on this revival period by aligning themselves proactively with emer...

Joe Vargas

SVP & General Manager, Infor Hospitality

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Information Technology

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Property Technology

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Lodging Industry

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Guest Experience

Top 4 Reasons Why Leading Hoteliers Are Increasing Tech Spend in 2025

IHG, Sonesta, Nemacolin Speak on Stage on how a Modern Data Strategy is Critical to Success

The hospitality industry is undergoing a transformational shift, driven by data integration and innovative technology solutions that increase efficiency while improving the guest experiences. During a recent panel discussion at HITEC 2024 in Charlot...

HAPI (Data Travel, LLC)

HAPI (Data Travel, LLC)

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Guest Experience

IHG, Sonesta, Nemacolin Speak on Stage on how a Modern Data Strategy is Critical to Success

Hospitality is like building bridges — you need the right tools

In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to connect cultures and help hoteliers across three cont...

Revinate, Inc.

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Guest Experience

Hospitality is like building bridges — you need the right tools