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Case Study

How Crown & Champa Resorts revolutionized their marketing to achieve $3M in lifetime revenue

Crown & Champa Resorts (CCR) is synonymous with unparalleled luxury and hospitality in the Maldives. With a portfolio of exquisite resorts spread across the stunning atolls of this tropical paradise, Crown & Champa Resorts has long been revered for ...

Revinate, Inc.
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Sales & Marketing
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CRM & Loyalty
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Email marketing
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Lodging Industry
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How Crown & Champa Resorts revolutionized their marketing to achieve $3M in lifetime revenue31 July 2024Revinate, Inc.CRM & Loyalty
How Crown & Champa Resorts revolutionized their marketing to achieve $3M in lifetime revenue
Be More Outdoors: World of Hyatt Announces Exclusive Alliance with Under Canvas, the Leader in Upscale Outdoor Hospitality, Adding More Immersive Experiences for Guests and Members
Press Release

Be More Outdoors: World of Hyatt Announces Exclusive Alliance with Under Canvas, the Leader in Upscale Outdoor Hospitality, Adding More Immersive Experiences for Guests and Members

World of Hyatt is inviting guests and members to immerse themselves in memorable outdoor experiences and stays at Under Canvas’ 13 outdoor resorts, including Under Canvas’ new luxury outdoor resort, ULUM Moab. The new alliance provides members with ...

Hyatt Hotels Corporation
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CRM & Loyalty
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Lodging Industry
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Be More Outdoors: World of Hyatt Announces Exclusive Alliance with Under Canvas, the Leader in Upscale Outdoor Hospitality, Adding More Immersive Experiences for Guests and Members26 July 2024HyattCRM & Loyalty
Be More Outdoors: World of Hyatt Announces Exclusive Alliance with Under Canvas, the Leader in Upscale Outdoor Hospitality, Adding More Immersive Experiences for Guests and Members
AI May Make Mistakes, But It Won’t Shoot a Customer
Opinion

AI May Make Mistakes, But It Won’t Shoot a Customer

Customers are not yet 100% comfortable with AI technology. It still makes mistakes, which is frustrating. Consider these findings from our annual customer service and CX research (sponsored by RingCentral):

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
24 July 2024Shepard Presentations, LLC.CRM & Loyalty
AI May Make Mistakes, But It Won’t Shoot a Customer
Supplier News

Plusgrade and Global Hotel Alliance Enrich GHA DISCOVERY Offerings with Buy D$ Feature

Plusgrade, a global leader powering ancillary revenue solutions for the travel industry, and Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, announce a partnership to enrich GHA DISCOVERY’s offering with a new ...

Plusgrade
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CRM & Loyalty
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Travel Technology
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Partnerships, Mergers & Acquisitions
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Guest Experience
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Plusgrade and Global Hotel Alliance Enrich GHA DISCOVERY Offerings with Buy D$ Feature24 July 2024PlusgradeCRM & Loyalty
Plusgrade and Global Hotel Alliance Enrich GHA DISCOVERY Offerings with Buy D$ Feature
Video

Javier Aguila, Group President EAME Hyatt Hotels

🗣️ "Nothing matters if you don"t deliver an exceptional experience. Nothing matters if you don"t deliver an exceptional experience. At the end, the difference is in the service and the human touch."Discover our full interview with Javier Aguila Grou...

Hospitality ON
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Miscellaneous
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Guest Experience
Javier Aguila, Group President EAME Hyatt Hotels18 July 2024MiscellaneousHospitality ON
Press Release

citizenM redefines the hybrid work experience with the launch of co-working

In response to the evolving needs of modern professionals, hotel and lifestyle brand citizenM is expanding its innovative membership program to include co-working benefits across its portfolio of 34 hotels (and counting) worldwide. Designed to serve...

citizenM Hotels
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Boutique & Lifestyle
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Market Segments
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citizenM redefines the hybrid work experience with the launch of co-working12 July 2024citizenM HotelsCRM & Loyalty
citizenM redefines the hybrid work experience with the launch of co-working