Guest Experience

HiJiffy and Booking.com partner to simplify guest communications

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. This new two-way integration enables hotels to manage and respond to guest inquiries from Booking.com di...

HiJiffy

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Information Technology

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Online Travel Agencies (OTA)

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Chatbots, Robotics & AI

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Guest Experience

HiJiffy and Booking.com partner to simplify guest communications

Cultivating a Customer-Centric Culture: Lessons from Successful Hospitality Brands

In today’s competitive market, creating memorable experiences for guests is no longer just a nice-to-have – it’s essential for hospitality brands that want to thrive. The most successful hotels, resorts, and restaurants have figured out that putting...

Prince A. Sanders

Prince A. Sanders

Hospitality Managing Director

Prince A. Sanders

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Lodging Industry

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Guest Experience

‘YOLO’ Spending and the Travel Surge: How Brands Can Tap Into the Hospitality Goldmine

‘YOLO’ Spending and the Travel Surge: How Brands Can Tap Into the Hospitality Goldmine

The hospitality sector is on the brink of a remarkable boom, poised to outperform the broader U.S. economy in 2024. With consumer spending on international travel and live entertainment rising by nearly 30% in 2023, this surge in “YOLO” (you only li...

Kim Lawton

Founder, Enthuse Marketing Group

Enthuse Marketing Group

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Adventure Travel

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Guest Experience

‘YOLO’ Spending and the Travel Surge: How Brands Can Tap Into the Hospitality Goldmine

Why a Hotel Commercial Strategy is Non-Negotiable

Why a Hotel Commercial Strategy is Non-Negotiable

Although hotel departments have historically operated in silos, the way consumers interact with hotels nowadays highlights the increased need for consolidation into a comprehensive commercial strategy – where everyone from front office staff to reve...

Melissa Rodrigues

Melissa Rodrigues

Lead Content Manager at GuestCentric

GuestCentric Systems

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Sales & Marketing

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Revenue Management

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Guest Experience

Why a Hotel Commercial Strategy is Non-Negotiable

From Check-in to Check-out: How PMS Transforms the Guest Experience

From Check-in to Check-out: How PMS Transforms the Guest Experience

Delivering an exceptional guest experience in today’s digital era is a complex and demanding task for hoteliers. It encompasses more than just providing appropriate amenities and comfortable accommodations. As discussed in the recent Shiji Insights ...

Shiji Group

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Property Technology

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Guest Experience

From Check-in to Check-out: How PMS Transforms the Guest Experience

Transforming hotel front desk services for a better guest experience

Imagine walking into a hotel lobby, where the desk is bustling with activity. Hotel guests are arriving, departing, and sharing their needs with a team of dedicated front desk agents. It’s here, at the heart of the hotel, that first and last impress...

Sofia Strahl

CEO, hostz Hospitality AG

hostz Hospitality AG

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Information Technology

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Guest Experience

hostz Hospitality AG

Content to content: Why hoteliers should interact with their guests beyond their stay

Content to content: Why hoteliers should interact with their guests beyond their stay

Do you keep your guests engaged all year round? Find out why sending an email is not enough to keep them excited about your hotel concept.

Youri Sawerschel

Youri Sawerschel

Founder & Chief Creative Officer, Creative Supply

Creative Supply

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Guest Experience

Content to content: Why hoteliers should interact with their guests beyond their stay

Leonardo Hotels save 14,000 hours using HiJiffy’s conversational AI

Transforming the hospitality landscape, HiJiffy pioneers the integration of advanced conversational AI with its Guest Communications Hub, revolutionising how hotels engage with their guests. This case study illustrates the remarkable impact of HiJif...

HiJiffy

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Revenue Management

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Chatbots, Robotics & AI

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Guest Experience

Leonardo Hotels save 14,000 hours using HiJiffy’s conversational AI

In Customer Service, It’s Not the Destination – It’s the Journey

In Customer Service, It’s Not the Destination – It’s the Journey

Ralph Waldo Emerson, the American philosopher, is often credited with saying, It’s not the destination, it’s the journey. The idea is that the journey is just as important—maybe even more so—than arriving at the destination.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

In Customer Service, It’s Not the Destination – It’s the Journey

Making Luxury Permanent: The Growing Trend of Hotel-Branded Residences

Making Luxury Permanent: The Growing Trend of Hotel-Branded Residences

In the era of perpetual reinvention, where luxury meets convenience, and convenience meets the desire for permanence, a new trend is reshaping the boundaries of opulent living. Imagine, if you will, not just a weekend stay at a swanky hotel where th...

Andrew Paul

Managing Director

Americas Great Resorts

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Brand Marketing

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Guest Experience

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Making Luxury Permanent: The Growing Trend of Hotel-Branded Residences