Guest Experience

The Wifirst network offers an excellent network service to the htophotels guest

The Wifirst network offers an excellent network service to the htophotels guest

htophotels is one of the leading chains in the Spanish hotel sector. It has 17 hotels along the Costa Brava, Costa Dorada and Costa de Barcelona, specialising in all-inclusive beach holidays. Its slogan is "happiness included" to reflect the love th...

Wifirst

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Property Technology

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Guest Experience

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The Wifirst network offers an excellent network service to the htophotels guest

The Experiential Travel Boom: The Big Summer Travel Trends for 2024

The Experiential Travel Boom: The Big Summer Travel Trends for 2024

Even with the economy’s ups and downs, travelers are spending more on experiences. They’re going for bucket-list adventures that showcase their unique passions. This booming industry is expected to reach $1.6 trillion by the end of 2024! Airbnb is a...

Ivana Johnston

Co-Founder, Puzzle Partner

Puzzle Partner Ltd.

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Travel Technology

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Wellness and well-being

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Lodging Industry

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Guest Experience

The Experiential Travel Boom: The Big Summer Travel Trends for 2024

Oliver & Bonacini Hospitality Transitions All Restaurants, Catering, and Entertainment Venues Across Canada to Silverware POS

With an immediate need to update and standardize its point-of-sale systems across 30 restaurants plus event venues and other partners, and enable corporate to self-manage and maintain all systems, Oliver & Bonacini Hospitality (O&B) has transitioned...

SilverWare POS Inc.

SilverWare POS Inc.

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Lodging Industry

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Food and beverage

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Guest Experience

Oliver & Bonacini Hospitality Transitions All Restaurants, Catering, and Entertainment Venues Across Canada to Silverware POS

Customer personalization - No longer an option in the digital age?

Personalization refers to tailoring products, services, content, and experiences to align with individual customers’ preferences, interests, and behaviors. It goes beyond basic segmentation to provide a specialized, high-value customer experience.

EHL Hospitality Business School

EHL Hospitality Business School

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Guest Experience

Customer personalization - No longer an option in the digital age?

JW Marriott and Flamingo Estate debut a global brand partnership to guide travelers on a sensorial journey rooted in well-being

Scent. Sound. Taste. Three of the most powerful senses are at the core of the new global brand partnership by JW Marriott, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, and Flamingo Estate, the celebrated, California hil...

Marriott International, Inc.

Marriott International, Inc.

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Guest Experience

Maximizing Return on Experience (ROE) Through Data-Driven Marketing

Maximizing Return on Experience (ROE) Through Data-Driven Marketing

Many hotels collect guest data with the guest’s permission but how many truly use it effectively?

Don DeMarinis

Senior Vice President, Sales for Agilysys Americas and EMEA

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Property Technology

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Revenue Management

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Boutique & Lifestyle

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Guest Experience

Maximizing Return on Experience (ROE) Through Data-Driven Marketing

Want to make a positive impact on your resort’s guest experience? Introduce a digital map

Want to make a positive impact on your resort’s guest experience? Introduce a digital map

There’s a saying about maps: “You can’t use an old map to explore a new world.” And the current hotels and resorts space is a new world. 21% of hoteliers said that the most important near-term goal of technology is transforming business processes an...

Adam Catterall

Content Lead

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Property Technology

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Travel Technology

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Mobile Marketing

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Guest Experience

Want to make a positive impact on your resort’s guest experience? Introduce a digital map

Topaz Services Introduces Ressie: AI-Powered Virtual Chat Assistant Revolutionizing Hotel Guest Engagements

Topaz Services, a distinguished leader in reservation call handling for independent luxury and lifestyle hotels, proudly unveils its latest innovation: Ressie, an AI-powered virtual assistant designed to elevate guest interactions and drive direct b...

Topaz Hotel Services LLC

Topaz Hotel Services LLC

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Boutique & Lifestyle

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Chatbots, Robotics & AI

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Guest Experience

Topaz Services Introduces Ressie: AI-Powered Virtual Chat Assistant Revolutionizing Hotel Guest Engagements

Creating memorable guest experiences: Personalization with storytelling

In the world of hospitality, experiences play a crucial role in creating lasting memories for guests. While everyone may talk about the ideal guest experience, it’s essential to recognize that not all experiences are created equal. What truly sets a...

Suzanne Godfrey

Suzanne Godfrey

Consultant and lecturer in luxury and luxury hospitality

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Guest Experience

EHL Hospitality Business School

Entries open for the 2024 GuestRevu GREAT Awards

GuestRevu, a leading guest survey and online reputation management solution, is thrilled to announce entries are now open for the 2024 GuestRevu GREAT Awards. These prestigious awards, celebrating Guest-Rated Excellence in Accommodation & Travel, ar...

GuestRevu

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Sales & Marketing

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Boutique & Lifestyle

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Awards and Accolades

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Guest Experience

Entries open for the 2024 GuestRevu GREAT Awards