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Supplier News

IRIS announces investment in Middle East, following growth in demand for digital ordering across hospitality sector

IRIS, the global leader in digital ordering for the hospitality industry, today announces it will be investing in its expansion in the Middle East. The announcement follows significant growth in its client base, as an increasing number of hoteliers ...

IRIS Software Systems
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Information Technology
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Food and beverage
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Luxury Travel
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IRIS announces investment in Middle East, following growth in demand for digital ordering across hospitality sector13 May 2024IRIS Software SystemsGuest Experience
IRIS announces investment in Middle East, following growth in demand for digital ordering across hospitality sector
Supplier News

Unveiling Guest Experience Trends and Strategies

The Shiji Buzz platform hosted a webinar where industry experts discussed the latest guest experience trends and strategies. Moderated by techtalk.travel’s André Baljeu, the webinar featured insights from Danica Smith of Review Pro, Alicia Alonso fr...

Shiji Group
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Environment & Sustainability
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Information Technology
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Reputation Management
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Consumer Trends
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Guest Experience
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Unveiling Guest Experience Trends and Strategies13 May 2024ShijiGuest Experience
Unveiling Guest Experience Trends and Strategies
The Tension Between Leadership and Customer Service
Opinion

The Tension Between Leadership and Customer Service

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal....

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
13 May 2024Shepard Presentations, LLC.Guest Experience
The Tension Between Leadership and Customer Service
Opinion

Why getting luxury right means blending instinct with data

A key challenge of luxury hospitality is living up to the demands of the guests. They are, rightfully, discerning. To retain loyalty in a booming, competitive market, businesses need to ensure they are providing the perfect service. This means desig...

Jay Schwartz
Jay Schwartz
Executive Creative Director, Once Upon a Time Hospitality
Once Upon a Time Hospitality
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Big Data
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Guest Experience
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Luxury Travel
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Jay Schwartz
by Jay Schwartz
13 May 2024Once Upon a Time HospitalityGuest Experience
Once Upon a Time Hospitality
The Mille Club: Urban Versus Rural Experiences
Opinion

The Mille Club: Urban Versus Rural Experiences

We define a Mille Club property as one that prices its guestrooms at or above the one thousand dollars per night level (mille being a thousand in Italian). While there are now numerous hotels around the world that are successfully achieving these ra...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Four Seasons
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Clubs
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Guest Experience
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
13 May 2024Hotel Mogel Consulting LimitedGuest Experience
The Mille Club: Urban Versus Rural Experiences
Four Ways AI Can Transform the Hospitality Consumer Experience
Opinion

Four Ways AI Can Transform the Hospitality Consumer Experience

While the discussion around Artificial Intelligence (AI) has been going on for years, there has been a renewed level of enthusiasm since the introduction of generative AI technologies like ChatGPT.

Jason G. Bryant
Jason G. Bryant
Vice President, Nor1 GTM - Oracle Hospitality
Oracle Hospitality
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CRM & Loyalty
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Chatbots, Robotics & AI
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Guest Experience
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Jason G. Bryant
by Jason G. Bryant
8 May 2024Oracle HospitalityGuest Experience
Four Ways AI Can Transform the Hospitality Consumer Experience
Make the Complicated Simple
Opinion

Make the Complicated Simple

Earlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports, entertainment and business. The gist of the article was that we work hard to make doing business with us easy. Consi...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
1 May 2024Shepard Presentations, LLC.Guest Experience
Make the Complicated Simple