Guest Experience

Empowering Hospitality Employees to Deliver Beyond Service: How Technology Enhances Staff Satisfaction and Guest Experience

The hospitality industry, by its very nature, revolves around delivering exceptional guest experiences. From the moment a guest checks in to the time they depart, every interaction matters. In this pursuit of excellence, technology has emerged as a ...

Ryan Carrier

Area Vice President, Gaming Sales

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Property Technology

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Guest Experience

Agilysys, Inc.

Kimpton De Witt partners with IRIS to provide guests with a self-serve, mobile F&B ordering experience

IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with t...

IRIS Software Systems

IRIS Software Systems

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Boutique & Lifestyle

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Food and beverage

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Guest Experience

Kimpton De Witt partners with IRIS to provide guests with a self-serve, mobile F&B ordering experience

Personalized Getaways: How Technology is Redefining the Modern Resort Experience

Personalized Getaways: How Technology is Redefining the Modern Resort Experience

More than ever, today’s travelers see hotels as not just places to stay, but as destinations. From secluded island hideaways to eco-friendly wilderness retreats, this shift is creating new opportunities for modern resorts to drive ancillary revenue ...

Paul Rantilla

Senior Vice President, CRO - Hospitality Ancillaries, Plusgrade

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Information Technology

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Guest Experience

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Personalized Getaways: How Technology is Redefining the Modern Resort Experience

AI in hospitality: Creating personalized customer experience

From AI-powered room service that knows your guest’s favorite midnight snack to chatbots that give travel advice like a seasoned globetrotter, artificial intelligence (AI) in hospitality is like having a unicorn in your hotel garden. You can use it ...

EHL Hospitality Business School

EHL Hospitality Business School

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Chatbots, Robotics & AI

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Guest Experience

AI in hospitality: Creating personalized customer experience

Bookboost launches a new AI-powered Unified Inbox and email ticketing system

Bookboost, the industry-leading hospitality CRM platform, launched a new Unified Inbox powered by AI and an email ticketing system to capture all incoming guest communication, drive powerful insights, and make processes more efficient.

Bookboost

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Sales & Marketing

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Information Technology

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Chatbots, Robotics & AI

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Guest Experience

Bookboost launches a new AI-powered Unified Inbox and email ticketing system

Hotel Employee Training Impacts Customer Experience and Happiness

The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer sa...

Anne-Céline Depierraz

Anne-Céline Depierraz

Consultant at EHL Hospitality Business School

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Education & Professional Development

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Guest Experience

EHL Hospitality Business School

Accessible Hotel Room Entertainment: Hospitality Casting Solutions Bring Modern Features to All Hotels

The invention of modern casting devices has allowed small, boutique, and budget hotels alike to offer luxurious and high-tech features like those available in 5-star hotels and resorts.

Solvacom Inc.

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Guestroom Technology

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Lodging Industry

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Guest Experience

Accessible Hotel Room Entertainment: Hospitality Casting Solutions Bring Modern Features to All Hotels

Personalized Experiences: Innovative Approaches to Building Guest Loyalty

Personalized Experiences: Innovative Approaches to Building Guest Loyalty

In the competitive landscape of the hospitality industry, earning and rewarding guest loyalty is paramount and properties looking to remain competitive must adopt hospitality solutions that take a comprehensive approach to building and maintaining g...

Terrie O’Hanlon

Terrie O’Hanlon

Chief Marketing Officer (CMO) at Agilysys, Inc.

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Guest Experience

Personalized Experiences: Innovative Approaches to Building Guest Loyalty

Be More Interesting by Showing More Interest

Be More Interesting by Showing More Interest

When I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It didn’t take long for me to realize that what made him interesting was that he was truly interested in his guest...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Be More Interesting by Showing More Interest

Hotel Management Companies Drive Significantly Better Guest Experiences, J.D. Power Finds

The secret to a great branded hotel stay may be in an aspect that guests do not often realize: the third-party management company operating the hotel, which creates consistent, pleasurable and problem-free guest experiences. According to the J.D. Po...

J.D. Power

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Management Companies

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Guest Experience

Hotel Management Companies Drive Significantly Better Guest Experiences, J.D. Power Finds