CRM & Loyalty

Direct booking triumph: How Pacific Hospitality Group’s marketing strategy drove $13M in direct revenue

Pacific Hospitality Group (PHG) is a leading force in hotel management and investment. Embracing a strategic long-term vision, PHG focuses on both owning and operating hotels and resorts across the United States, cultivating value for investors and ...

Revinate, Inc.

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Sales & Marketing

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Lodging Industry

Direct booking triumph: How Pacific Hospitality Group’s marketing strategy drove $13M in direct revenue

Some Customers Aren’t Worth Doing Business With

Some Customers Aren’t Worth Doing Business With

In some of my customer service speeches, I joke that some customers aren’t worth doing business with. The way I position it in the speech is funny, but in reality, it’s pretty serious. Sometimes, a customer isn’t worth doing business with because th...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Some Customers Aren’t Worth Doing Business With

Avoid Sales “CRM Overwhelm”: Focus On The Three Most Important Things Your Sales Tracking Tech Should Do

Avoid Sales “CRM Overwhelm”: Focus On The Three Most Important Things Your Sales Tracking Tech Should Do

As I make the rounds conducting hotel sales training, I am afforded the opportunity to peek into how hotel group and event salespeople are using a wide variety of what I collectively call “Sales CRMs.” This is because as part of our pre-training ass...

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Sales & Marketing

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Lodging Industry

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Market Segments

Avoid Sales “CRM Overwhelm”: Focus On The Three Most Important Things Your Sales Tracking Tech Should Do

Enhanced Otelier IntelliSight BI Software Unlocks Unparalleled Insights for Hoteliers

ATLANTA, JUNE 24, 2024 – Otelier, the hospitality performance optimization platform that puts data and efficiency at the heart of hotel operations, released several new features and enhanced functionality in its industry-leading business intelligenc...

Otelier (formerly myDigitalOffice)

Otelier (formerly myDigitalOffice)

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Revenue Management

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Chatbots, Robotics & AI

Enhanced Otelier IntelliSight BI Software Unlocks Unparalleled Insights for Hoteliers

Unlocking guest loyalty: Daniel Thwaites’ data-driven marketing revolution

Daniel Thwaites is a UK hospitality company with hotels, conference venues, inns, spas, lodges, and pubs. For over 215 years, it has put customers at the heart of everything it does, recognizing that small details make a big difference to the guest ...

Revinate, Inc.

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Sales & Marketing

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Lodging Industry

Unlocking guest loyalty: Daniel Thwaites’ data-driven marketing revolution

Change Requires Choice (and Work)

Change Requires Choice (and Work)

At the end of the CEO’s speech to his employees, he said, And one other thing, we want to deliver better customer service. Then he walked off stage.

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Change Requires Choice (and Work)

Start With YES … Even If It Doesn’t End That Way

Start With YES … Even If It Doesn’t End That Way

It’s time to revisit the idea of avoiding the word no, but this time, I want to approach it from a different angle. First, let me tell you about my friend Dr. Nido Qubein, a devoted husband and father, motivational speaker, entrepreneur, president o...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Start With YES … Even If It Doesn’t End That Way

Driving guest loyalty with data-driven strategies: The Arca’s path to success

Catering to millennial travelers, The Arca is located in the heart of Hong Kong’s Southside. Overlooking the Aberdeen Harbor, the 187 spacious rooms are complemented by a culinary restaurant, fitness center, versatile meeting & event spaces, a rooft...

Revinate, Inc.

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Sales & Marketing

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Email marketing

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Lodging Industry

Driving guest loyalty with data-driven strategies: The Arca’s path to success

3 Guest Experience Tips from Award-Winning Hoteliers

3 Guest Experience Tips from Award-Winning Hoteliers

If you’re looking for ways to improve guest experience at your hotel, who better to get advice from than hoteliers who’ve won awards thanks to the fantastic experiences that they provide their guests?

Lisa Came

Digital Marketing Specialist at GuestRevu

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Awards and Accolades

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Reputation Management

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Guest Experience

3 Guest Experience Tips from Award-Winning Hoteliers

The Secret AI Weapon Hotels Should Start Using Now to Anticipate Your Every Desire and Why You’ll Never Stay Anywhere Else

The Secret AI Weapon Hotels Should Start Using Now to Anticipate Your Every Desire and Why You’ll Never Stay Anywhere Else

Imagine stepping into a hotel that already feels like home, where the staff greets you by name and your favorite cocktail is waiting in your room. This isn’t just a pipe dream—it’s the alluring reality of hyper-personalized hospitality, made possibl...

Are Morch

Digital Transformation Coach for Hotels

Are Morch, Digital Transformation Coach

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The Secret AI Weapon Hotels Should Start Using Now to Anticipate Your Every Desire and Why You’ll Never Stay Anywhere Else