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Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty
Opinion

Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

I recently saw a picture of an old Steak ‘n Shake restaurant. It reminded me of when my grandparents used to take me to Steak ‘n Shake every Sunday for lunch. As a kid, I loved their slogan, which was a rhyme: In Sight, It Must Be Right.

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
27 November 2024Shepard Presentations, LLC.CRM & Loyalty
Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty
[Free guide] Is Travel Tuesday the new Black Friday for hoteliers?
White Paper

[Free guide] Is Travel Tuesday the new Black Friday for hoteliers?

When it comes to boosting bookings, hoteliers like you are on the lookout for new opportunities to stand out and capture guest attention. People around the world are familiar with the discounts available on Black Friday, but a newer trend that’s mak...

Triptease
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CRM & Loyalty
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Travel Technology
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Digital Marketing
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Content Marketing
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[Free guide] Is Travel Tuesday the new Black Friday for hoteliers?22 November 2024TripteaseCRM & Loyalty
[Free guide] Is Travel Tuesday the new Black Friday for hoteliers?
Supplier News

Thynk Announces Inclusion in Salesforce’s Agentforce Partner Network with Hospitality AI Sales Agent

Thynk today announced they have joined Salesforce’s Agentforce Partner Network, a global ecosystem of partners building new third-party agents and agent actions for Agentforce. With Thynk’s Hospitality AI Sales Agent, customers are able to put conte...

Thynk
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Property Technology
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MICE
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CRM & Loyalty
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Chatbots, Robotics & AI
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Thynk Announces Inclusion in Salesforce’s Agentforce Partner Network with Hospitality AI Sales Agent21 November 2024ThynkCRM & Loyalty
Thynk Announces Inclusion in Salesforce’s Agentforce Partner Network with Hospitality AI Sales Agent
Taking the Job Personally
Opinion

Taking the Job Personally

I’m always impressed when someone truly loves their job and does more than expected. And that’s exactly what happened on a recent cross-country American Airlines flight. Here’s what happened:

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
20 November 2024Shepard Presentations, LLC.CRM & Loyalty
Taking the Job Personally
Supplier News

Hapi and Nemacolin Resort Win the Prestigious 2024 Hospitality Technology Visionary Partnership Award

Today, Hapi, the leading provider of hospitality data and connectivity solutions, announced its work with the Nemacolin Resort, which resulted in winning the prestigious 2024 Hotel Visionary Partnership Award from Hospitality Technology. The Partner...

HAPI (Data Travel, LLC)
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Property Technology
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CRM & Loyalty
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Awards and Accolades
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Hapi and Nemacolin Resort Win the Prestigious 2024 Hospitality Technology Visionary Partnership Award20 November 2024HAPI (Data Travel, LLC)CRM & Loyalty
Hapi and Nemacolin Resort Win the Prestigious 2024 Hospitality Technology Visionary Partnership Award
Press Release

Renaissance Hotels Fuels Local Discovery on a Global Scale with the Debut Of ‘R FINDS’ Digital Marketplace

Introducing R FINDS: a global marketplace featuring over 175 locally-sourced treasures from neighborhoods across 20 countries; created to empower creative economies, encourage travelers to embrace the art of discovery, and elevate the stories of ove...

Marriott International, Inc.
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Renaissance
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CRM & Loyalty
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Brand Marketing
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Renaissance Hotels Fuels Local Discovery on a Global Scale with the Debut Of ‘R FINDS’ Digital Marketplace19 November 2024MarriottCRM & Loyalty
Renaissance Hotels Fuels Local Discovery on a Global Scale with the Debut Of ‘R FINDS’ Digital Marketplace
Press Release

Travellers Are Set to Take More Holidays In 2025; Savvy Spenders, Bravecations, Heritage Holidays and AI On The Rise

The appetite for leisure travel is set to continue to grow in 2025, according to a new industry report. Figures from Marriott Bonvoy’s 2025 ‘Ticket to Travel’ research - conducted amongst 21,374 adults in ten markets across Europe, Africa and the Mi...

Marriott International, Inc.
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CRM & Loyalty
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Consumer Trends
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Travellers Are Set to Take More Holidays In 2025; Savvy Spenders, Bravecations, Heritage Holidays and AI On The Rise19 November 2024MarriottCRM & Loyalty
Travellers Are Set to Take More Holidays In 2025; Savvy Spenders, Bravecations, Heritage Holidays and AI On The Rise
Five Reasons Why Customers Leave
Opinion

Five Reasons Why Customers Leave

I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor ga...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
13 November 2024Shepard Presentations, LLC.CRM & Loyalty
Five Reasons Why Customers Leave