Sales & Marketing

Recapping Black Friday, the guest experience, and “Dis-loyalty”

In this week’s episode of the Hotel Moment podcast, we’re doing a little “year in review.” We catch up with three guests who’ve appeared on the show before for a glimpse into how they’ve impacted hospitality in 2024.

Revinate, Inc.

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Sales & Marketing

Recapping Black Friday, the guest experience, and “Dis-loyalty”

What is AI going to bring hotels in 2025?

What is AI going to bring hotels in 2025?

Let’s cut through the noise for a moment. AI is not just hype anymore—it’s the biggest shift in tech since the internet made floppy disks obsolete.

Martin Soler

Partner at Soler & Associates

Soler & Associates

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Sales & Marketing

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Information Technology

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Digital Marketing

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Chatbots, Robotics & AI

What is AI going to bring hotels in 2025?

Capturing Hotel Demand at Scale: How Digital Marketing Automation is Shaping the Future of Hospitality

Capturing Hotel Demand at Scale: How Digital Marketing Automation is Shaping the Future of Hospitality

In today’s hyper-competitive hospitality landscape, hotels can no longer rely on a “build it and they will come” mindset. The hunger for travel is insatiable, but the demand for a hyper-personalized experience that starts long before a potential tra...

Toni Marti

Global Head Channel Partnerships at DerbySoft

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Sales & Marketing

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Travel Technology

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Digital Marketing

Capturing Hotel Demand at Scale: How Digital Marketing Automation is Shaping the Future of Hospitality

Proactive Hospitality Is Like Overdraft Protection

Proactive Hospitality Is Like Overdraft Protection

As a lodging industry training provider, we receive an extraordinarily high number of inquiries for guest service training specific to the topic areas of “handling guest complaints” and “service recovery.” While it is always great to see interest in...

Doug Kennedy

President of the Kennedy Training Network

Kennedy Training Network (KTN)

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Sales & Marketing

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Education & Professional Development

Proactive Hospitality Is Like Overdraft Protection

Why Should Midscale Hotels Enhance Consumer Appeal and Demand

I have explored the evolving preferences of modern guests/travelers, uncovering key trends that will shape the hospitality industry’s future. Whether guests seek a beachside retreat or long-term stays, the future of hotels focuses on personalized ex...

Mansi Joshi

Lead Consultant, Strategist - Hotel Hospitality, CHC

Compass Hotel Consulting LLC

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Sales & Marketing

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Market Segments

Compass Hotel Consulting LLC

Opportunities and challenges for hoteliers: insights from Cendyn World Tour 2024 – London

Not knowing your niche, too-aggressive marketing, and failing to re-market effectively to OTA traffic…these are all key challenges facing hoteliers at the moment. But there are some profound opportunities, too. Find out more about the insights that ...

Cendyn™

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Sales & Marketing

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Information Technology

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Events & Conferences

Opportunities and challenges for hoteliers: insights from Cendyn World Tour 2024 – London

HSMAI Announces 2024 Top 25 Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization, and Distribution

The Hospitality Sales and Marketing Association International (HSMAI) announces the 2024 Top 25 Extraordinary Minds honorees. They will be recognized in a ceremony prior to the event and during the HSMAI Adrian Awards Celebration on February 18, 202...

The Hospitality Sales and Marketing Association International (HSMAI)

The Hospitality Sales and Marketing Association International (HSMAI)

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Sales & Marketing

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Awards and Accolades

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Industry Rankings

HSMAI Announces 2024 Top 25 Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization, and Distribution

OTAs are Still Taking More than their Fair Share - Here’s how to Stop It!

OTAs are Still Taking More than their Fair Share - Here’s how to Stop It!

As 2025 approaches, boutique and design hotel groups—especially those balancing bustling city center hotels with countryside or beach properties—face a pivotal moment. Are you prioritizing profitability, guest relationships, and autonomy? Or are you...

Pedro Colaco

CEO at GuestCentric Systems

GuestCentric Systems

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Sales & Marketing

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Online Travel Agencies (OTA)

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Brand Marketing

OTAs are Still Taking More than their Fair Share - Here’s how to Stop It!

Tambourine Expands Presence in LATAM with New Bogotá Headquarters

Tambourine, a global leader in digital marketing technology, has officially opened its new Latin America (LATAM) headquarters in Bogotá, Colombia.

Tambourine

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Sales & Marketing

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Lodging Industry

Tambourine Expands Presence in LATAM with New Bogotá Headquarters

Social Media Marketing Guide for Hotels

Social Media Marketing Guide for Hotels

Ever wondered how some hotels manage to stay fully booked while others struggle to fill rooms? The secret might just lie in their social media game... You should know by know that social media isn’t just a trend—it’s become the heartbeat of modern m...

Patrick Landman

Patrick Landman

CEO and Founder - WIWT

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Sales & Marketing

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Digital Marketing

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Content Marketing

Social Media Marketing Guide for Hotels