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Press Release

SODÅ: Maverick Startup Aims to Set New Hospitality Norms

In 2014, Alvaro Moreno was still in the early stages of his hospitality career. His professional journey had taken him to a major hotel in Đà Nẵng where he was helping to build out an operations team and he reached out to his former business school ...

Australian Hospitality Alumni Network Vietnam
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Reputation Management
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Management Companies
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Real Estate & Investment
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Hostels & Economy Lodging
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SODÅ: Maverick Startup Aims to Set New Hospitality Norms 3 July 2024Australian Hospitality Alumni Network VietnamReputation Management
SODÅ: Maverick Startup Aims to Set New Hospitality Norms
Supplier News

TrustYou Announces Launch of AI-powered Customer Data Platform (CDP)

Munich, July 2, 2024 - TrustYou, a global leader in guest feedback and reputation management solutions, is proud to announce the launch of its groundbreaking Customer Data Platform (CDP). This new AI-powered platform is designed to revolutionize how...

TrustYou GmbH
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Travel Technology
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Reputation Management
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Digital Marketing
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Guest Experience
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TrustYou Announces Launch of AI-powered Customer Data Platform (CDP) 2 July 2024TrustYouReputation Management
TrustYou Announces Launch of AI-powered Customer Data Platform (CDP)
How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?
Opinion

How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?

Hospitality has traditionally been a reactive service model. Guests shop for hotel stays, peruse reviews, secure a booking, attend their stay and depart with a review in mind. However, travelers have often been known to leave reviews mid-stay as iss...

Audrey MacRae
Audrey MacRae
Executive Vice President at Maestro
NORTHWIND-Maestro
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Property Technology
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Reputation Management
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Guest Experience
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Audrey MacRae
by Audrey MacRae
18 June 2024NORTHWIND-MaestroReputation Management
How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?
3 Guest Experience Tips from Award-Winning Hoteliers
Opinion

3 Guest Experience Tips from Award-Winning Hoteliers

If you’re looking for ways to improve guest experience at your hotel, who better to get advice from than hoteliers who’ve won awards thanks to the fantastic experiences that they provide their guests?

Lisa Came
Lisa Came
Digital Marketing Specialist at GuestRevu
GuestRevu
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CRM & Loyalty
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Awards and Accolades
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Reputation Management
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Guest Experience
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Lisa Came
by Lisa Came
11 June 2024GuestRevuReputation Management
3 Guest Experience Tips from Award-Winning Hoteliers
Opinion

Innovative Approaches to Customer Satisfaction Surveys in Hospitality

In the dynamic realm of hospitality, where guest satisfaction reigns supreme, the ability to glean actionable insights from customer feedback is paramount. While traditional surveys have long been the cornerstone of understanding guest experiences, ...

Prince A. Sanders
Prince A. Sanders
Hospitality Managing Director
Prince A. Sanders
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Reputation Management
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Guest Experience
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Prince A. Sanders
by Prince A. Sanders
6 June 2024Prince A. SandersReputation Management
Opinion

Achieving the warmth of true hospitality

An observer once noted the difference between “service” and “hospitality” is the difference between being “well-run” and being “well-loved.” While it is an accomplishment to earn a guest’s endorsement, it’s far better to inspire an effusive, “I abso...

Matthew Prosser
Matthew Prosser
Senior Sales Director
Agilysys
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Boutique & Lifestyle
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Reputation Management
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Brand Marketing
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Guest Experience
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Matthew Prosser
by Matthew Prosser
29 May 2024AgilysysReputation Management
Agilysys, Inc.
Supplier News

Unveiling Guest Experience Trends and Strategies

The Shiji Buzz platform hosted a webinar where industry experts discussed the latest guest experience trends and strategies. Moderated by techtalk.travel’s André Baljeu, the webinar featured insights from Danica Smith of Review Pro, Alicia Alonso fr...

Shiji Group
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Environment & Sustainability
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Information Technology
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Reputation Management
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Consumer Trends
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Guest Experience
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Unveiling Guest Experience Trends and Strategies13 May 2024ShijiReputation Management
Unveiling Guest Experience Trends and Strategies