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W Hotels Expands Its ‘W Presents’ Series, Enhancing Live Music Experiences With a Multi-Destination Global Tour
Press Release

W Hotels Expands Its ‘W Presents’ Series, Enhancing Live Music Experiences With a Multi-Destination Global Tour

W Hotels, part of Marriott Bonvoy’s global portfolio of over 30 brands, today announces the global expansion of its celebrated live music series, W PRESENTS, unveiling a multi-stop global tour route. Uniting the worlds of music and luxury lifestyle ...

Marriott International, Inc.
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W
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Boutique & Lifestyle
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CRM & Loyalty
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Diversity
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Brand Marketing
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W Hotels Expands Its ‘W Presents’ Series, Enhancing Live Music Experiences With a Multi-Destination Global Tour 9 July 2024MarriottCRM & Loyalty
W Hotels Expands Its ‘W Presents’ Series, Enhancing Live Music Experiences With a Multi-Destination Global Tour
Case Study

Personalization pays off: Hotel Wailea’s strategic win in the direct booking game

Hotel Wailea is Hawaiʻi’s only Relais & Châteaux property and its sole adults-only luxury hotel. Situated 300 feet above the sea with sweeping views of three Hawaiian islands, this lush, tropical enclave was voted #1 hotel in Hawaiʻi by Travel + Lei...

Revinate, Inc.
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Sales & Marketing
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CRM & Loyalty
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Email marketing
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Lodging Industry
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Personalization pays off: Hotel Wailea’s strategic win in the direct booking game 9 July 2024Revinate, Inc.CRM & Loyalty
Personalization pays off: Hotel Wailea’s strategic win in the direct booking game
The Future of Hospitality: How AI-Powered CRM is Revolutionizing the Hotel Industry
Opinion

The Future of Hospitality: How AI-Powered CRM is Revolutionizing the Hotel Industry

In today’s fast-paced digital world, the hospitality industry faces unprecedented challenges and opportunities. As customer expectations continue to evolve, hotels must adapt to stay competitive. One of the most promising solutions on the horizon is...

Are Morch
Are Morch
Digital Transformation Coach for Hotels
Are Morch, Digital Transformation Coach
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CRM & Loyalty
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Chatbots, Robotics & AI
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Are Morch
by Are Morch
9 July 2024Are Morch, Digital Transformation CoachCRM & Loyalty
The Future of Hospitality: How AI-Powered CRM is Revolutionizing the Hotel Industry
Marriott International Launches ‘Business Access by Marriott Bonvoy’
Press Release

Marriott International Launches ‘Business Access by Marriott Bonvoy’

Marriott International today announced the launch of Business Access by Marriott Bonvoy™ (“the Program”), a comprehensive online travel booking program designed as a direct channel for small to medium-sized businesses. The Program combines an expand...

Marriott International, Inc.
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CRM & Loyalty
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Business Travel
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Marriott International Launches ‘Business Access by Marriott Bonvoy’ 9 July 2024MarriottCRM & Loyalty
Marriott International Launches ‘Business Access by Marriott Bonvoy’
How CDPs encourage direct bookings to boost a hotel’s NOI
Opinion

How CDPs encourage direct bookings to boost a hotel’s NOI

How much are you paying in OTA commissions? We took a quick poll of the audience at NAVIGATE Miami, Revinate’s annual conference and the answers ranged from 10% to over 25%.

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Revenue Management
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CRM & Loyalty
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Guest Experience
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Karen Stephens
by Karen Stephens
4 July 2024Revinate, Inc.CRM & Loyalty
How CDPs encourage direct bookings to boost a hotel’s NOI
Training Customers to Do It Themselves
Opinion

Training Customers to Do It Themselves

More and more, customers are open to using self-service solutions. Our customer experience research shows that while customers might prefer the human touch, some expect digital, self-service solutions. In certain cases, they even demand it. And it’s...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
3 July 2024Shepard Presentations, LLC.CRM & Loyalty
Training Customers to Do It Themselves
Case Study

Direct booking triumph: How Pacific Hospitality Group’s marketing strategy drove $13M in direct revenue

Pacific Hospitality Group (PHG) is a leading force in hotel management and investment. Embracing a strategic long-term vision, PHG focuses on both owning and operating hotels and resorts across the United States, cultivating value for investors and ...

Revinate, Inc.
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Sales & Marketing
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CRM & Loyalty
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Email marketing
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Lodging Industry
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Direct booking triumph: How Pacific Hospitality Group’s marketing strategy drove $13M in direct revenue 3 July 2024Revinate, Inc.CRM & Loyalty
Direct booking triumph: How Pacific Hospitality Group’s marketing strategy drove $13M in direct revenue
Some Customers Aren’t Worth Doing Business With
Opinion

Some Customers Aren’t Worth Doing Business With

In some of my customer service speeches, I joke that some customers aren’t worth doing business with. The way I position it in the speech is funny, but in reality, it’s pretty serious. Sometimes, a customer isn’t worth doing business with because th...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
27 June 2024Shepard Presentations, LLC.CRM & Loyalty
Some Customers Aren’t Worth Doing Business With