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Opinion

Revenue Management Impacts Brand Reputation: Here’s Why

You can optimize revenue with brand positioning that drives bookings. Your brand reputation is the public’s perception of your business. The Four Seasons stands for luxury, while a small, privately owned three-star hotel may stand for comfort on a b...

Massimiliano Terzulli
Massimiliano Terzulli
Revenue Management Strategist & International Business Developer for Revenue Team by Franco Grasso
Revenue Team by Franco Grasso
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Revenue Management
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Reputation Management
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Online Travel Agencies (OTA)
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Digital Marketing
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Massimiliano Terzulli
by Massimiliano Terzulli
16 October 2024Revenue Team by Franco GrassoReputation Management
Revenue Team by Franco Grasso
Successful outbound sales strategies for the voice channel
Opinion

Successful outbound sales strategies for the voice channel

Most people don’t associate outbound sales strategies with the hospitality industry. The focus tends to be on inbound calls — guests reaching out with specific needs. But what if your reservations team could proactively drive bookings and fill your ...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Reputation Management
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Lodging Industry
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Guest Experience
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Karen Stephens
by Karen Stephens
14 October 2024Revinate, Inc.Reputation Management
Successful outbound sales strategies for the voice channel
How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management
Case Study

How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management

Kris Leszczynski, the Group General Manager of Service Operations at Edwardian Hotels London, faced the challenge of managing a high volume of online reviews across multiple luxury hotels. With over 10-15,000 online reviews received annually, the ta...

MARA Solutions GmbH
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Property Technology
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Reputation Management
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Chatbots, Robotics & AI
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How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management11 September 2024MARA Solutions GmbHReputation Management
How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management
3 tips from hospitality experts for making your email channel a revenue powerhouse
Opinion

3 tips from hospitality experts for making your email channel a revenue powerhouse

Here’s a situation that happens more than you think. Your guest opens their email inbox to your latest campaign only to say, "Another one? And why would I even want this?"

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Reputation Management
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Email marketing
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Karen Stephens
by Karen Stephens
26 August 2024Revinate, Inc.Reputation Management
3 tips from hospitality experts for making your email channel a revenue powerhouse
Case Study

Kabannas surpasses industry average conversion rates 90x with HiJiffy automation.

This case study explores the journey of a UK hotel group, Kabannas, implementing HiJiffy’s conversational AI across its guest journey. This has led to fantastic results, especially when it comes to automating answering incoming queries and boosting ...

HiJiffy
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Revenue Management
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Reputation Management
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Chatbots, Robotics & AI
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Guest Experience
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Kabannas surpasses industry average conversion rates 90x with HiJiffy automation.22 August 2024HiJiffyReputation Management
Kabannas surpasses industry average conversion rates 90x with HiJiffy automation.
Supplier News

Live Webinar: How AI Saved Edwardian Hotels 1000h in Reputation Management

In this session, Kris will share insights from Edwardian Hotels on how they have successfully leveraged AI to drastically increase efficiency in review replies while also enhancing response quality. This webinar will take you behind the scenes of AI...

MARA Solutions GmbH
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Events & Conferences
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Reputation Management
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Chatbots, Robotics & AI
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Live Webinar: How AI Saved Edwardian Hotels 1000h in Reputation Management 5 August 2024MARA Solutions GmbHReputation Management
Live Webinar: How AI Saved Edwardian Hotels 1000h in Reputation Management
Opinion

5 Revenue Management Tips for Beach, City, Mountain, or Countryside Hotels

As a hotelier, you know your hotel faces unique revenue management challenges. Your location, primary types of travelers, and the season of the year all play into profitable pricing strategies.

Massimiliano Terzulli
Massimiliano Terzulli
Revenue Management Strategist & International Business Developer for Revenue Team by Franco Grasso
Revenue Team by Franco Grasso
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Revenue Management
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Reputation Management
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Online Travel Agencies (OTA)
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Digital Marketing
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Massimiliano Terzulli
by Massimiliano Terzulli
30 July 2024Revenue Team by Franco GrassoReputation Management
Revenue Team by Franco Grasso
Attracting More Guests: A Real Guide for Hoteliers to Increase Direct Bookings and Visibility
Opinion

Attracting More Guests: A Real Guide for Hoteliers to Increase Direct Bookings and Visibility

Are you a hotelier struggling to attract enough guests without breaking the bank with high charges from OTAs? Perhaps you’ve found yourself wishing you had more direct bookings, but you’re unsure of how to get there. You’re not alone. In this era of...

Tobias Roelen-Blasberg
MARA Solutions GmbH
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Property Technology
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Reputation Management
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Digital Marketing
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Chatbots, Robotics & AI
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Tobias Roelen-Blasberg
by Tobias Roelen-Blasberg
11 July 2024MARA Solutions GmbHReputation Management
Attracting More Guests: A Real Guide for Hoteliers to Increase Direct Bookings and Visibility
Fernando Vives on Reputation, Innovation, and Market Shifts
Podcast

Fernando Vives on Reputation, Innovation, and Market Shifts

Episode three of the Shiji Insights Podcast features Fernando Vives, Chief Commercial Officer at Minor Hotels, who shares his wealth of experience and thoughts on reputation’s influence on revenue, the concept of attribute-based selling (ABS), and c...

Shiji Group
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Revenue Management
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Innovation
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Fernando Vives on Reputation, Innovation, and Market Shifts 5 July 2024ShijiReputation Management
Fernando Vives on Reputation, Innovation, and Market Shifts