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Press Release

Unlocking Hyper-Personalization: 5 Strategies for Leveraging First-Party Data in Hospitality

The hospitality industry continues to witness a significant shift towards personalized guest experiences and enhanced loyalty programs. According to Forbes, loyalty programs are evolving beyond the traditional one-size-fits-all model, catering to in...

The Hospitality Sales and Marketing Association International (HSMAI)
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Sales & Marketing
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Guest Experience
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Unlocking Hyper-Personalization: 5 Strategies for Leveraging First-Party Data in Hospitality10 April 2024HSMAISales & Marketing
Unlocking Hyper-Personalization: 5 Strategies for Leveraging First-Party Data in Hospitality
Case Study

Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service

Hyatt Regency Lost Pines Resort and Spa is a Texas destination resort near Austin’s Hill Country, tucked away on 405 lush acres along the banks of the Lower Colorado River. The AAA Four Diamond resort, featuring 490 modern ranch-style guestrooms and...

Revinate, Inc.
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Sales & Marketing
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Revenue Management
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Lodging Industry
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Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service 9 April 2024Revinate, Inc.Sales & Marketing
Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service
Press Release

Shapes, music may affect experience of people who dine alone at restaurants

Specific visual and auditory cues may enhance solo diners’ experience and increase the likeliness they will revisit restaurants, according to a new study from researchers in the Penn State School of Hospitality Management.

Penn State School of Hospitality Management
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Sales & Marketing
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Miscellaneous
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Lodging Industry
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Food and beverage
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Shapes, music may affect experience of people who dine alone at restaurants 8 April 2024Penn State School of Hospitality ManagementSales & Marketing
Shapes, music may affect experience of people who dine alone at restaurants
Case Study

How a Digital Worker called ‘Bertie’ helped Clermont better manage hotel bookings.

Clermont Hotel Group is a first-class hospitality company, operating 17 hotels with over 5,000 bedrooms across three brands. What makes Clermont distinctive is that they connect personally with guests during their stay, and yet also use the latest t...

Centelli
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Sales & Marketing
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Information Technology
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How a Digital Worker called ‘Bertie’ helped Clermont better manage hotel bookings. 8 April 2024CentelliSales & Marketing
How a Digital Worker called ‘Bertie’ helped Clermont better manage hotel bookings.
Why hotels should follow new sending requirements for marketing emails and what happens if they don’t
Opinion

Why hotels should follow new sending requirements for marketing emails and what happens if they don’t

If you’re a regular reader of Cendyn’s informational articles on hospitality marketing, chances are you caught our previous piece on Gmail and Yahoo’s new sender requirements. If not, feel free to hit that link; it’s a convenient primer on the lates...

Haydee Fernandez
Haydee Fernandez
Associate Director, Customer Benchmarking & Recommendations at Cendyn
Cendyn™
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Sales & Marketing
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Email marketing
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Haydee Fernandez
by Haydee Fernandez
8 April 2024Cendyn™Sales & Marketing
Why hotels should follow new sending requirements for marketing emails and what happens if they don’t
Supplier News

Enhancing hospitality marketing: Leveraging Google Search Ads within Cendyn Digital Marketing Platform

In today’s digital age, effective marketing strategies are essential for hotels to stay competitive and drive direct bookings. One of the key components of a successful digital marketing strategy is paid search advertising, which allows hotels to re...

Cendyn™
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Sales & Marketing
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Digital Marketing
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Advertising
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Enhancing hospitality marketing: Leveraging Google Search Ads within Cendyn Digital Marketing Platform 5 April 2024Cendyn™Sales & Marketing
Enhancing hospitality marketing: Leveraging Google Search Ads within Cendyn Digital Marketing Platform
Opinion

The future of hotel distribution channels: Seizing opportunity in channel disruption

The hotel distribution channel landscape is undergoing a seismic shift. Online travel agencies (OTAs) that once leveled the playing field for independent properties now dominate, their economic muscle squeezing hotel margins. Metasearch engines comm...

Jochen de Peuter-Rutten
Jochen de Peuter-Rutten
Consultant at EHL Advisory Services, Lausanne Office
EHL
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Sales & Marketing
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Information Technology
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Online Travel Agencies (OTA)
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Jochen de Peuter-Rutten
by Jochen de Peuter-Rutten and Youri Sawerschel
5 April 2024EHLSales & Marketing
EHL Hospitality Business School
Successfully Fielding Legitimate Guest Complaints AND How To Stop The “Full Refund Scammers"
Press Release

Successfully Fielding Legitimate Guest Complaints AND How To Stop The “Full Refund Scammers"

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, April 19, from Noon – 12:45pm EST. In this webcast, Doug covers KTN’s “EARS” method of successfully resolving rou...

Kennedy Training Network (KTN)
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Sales & Marketing
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Education & Professional Development
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Successfully Fielding Legitimate Guest Complaints AND How To Stop The “Full Refund Scammers" 5 April 2024Kennedy Training Network (KTN)Sales & Marketing
Successfully Fielding Legitimate Guest Complaints AND How To Stop The “Full Refund Scammers"