Guest Experience

Make core memories at the Inside Out 2 Headquarters

Make core memories at the Inside Out 2 Headquarters

Inside Out fans ready to tap into their emotions can join Joy and a few new faces (did someone say Anxiety?) for a fun-filled stay at the crew’s Headquarters, hosted by none other than Joy herself.

Airbnb, Inc.

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Guest Experience

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Short Term Rental (STR)

Make core memories at the Inside Out 2 Headquarters

Canary Technologies Raises $50M to Accelerate AI Guest Technology in Hospitality

San Francisco, Calif. – June 12, 2024 – Canary Technologies, the global leader in hotel guest management technology, announced today that it has closed a $50 million Series C funding round. The round was led by global software investor Insight Partn...

Canary Technologies

Canary Technologies

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Information Technology

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Lodging Industry

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Chatbots, Robotics & AI

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Guest Experience

Canary Technologies Raises $50M to Accelerate AI Guest Technology in Hospitality

Start With YES … Even If It Doesn’t End That Way

Start With YES … Even If It Doesn’t End That Way

It’s time to revisit the idea of avoiding the word no, but this time, I want to approach it from a different angle. First, let me tell you about my friend Dr. Nido Qubein, a devoted husband and father, motivational speaker, entrepreneur, president o...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Start With YES … Even If It Doesn’t End That Way

Four takeaways from NAVIGATE Miami 2024

Four takeaways from NAVIGATE Miami 2024

Revinate’s annual hospitality conference, which focused on industry updates, growth plans, and new product launches, has concluded for the year — and we are still buzzing with excitement!

Karen Stephens

Chief Marketing Officer, Revinate

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Sales & Marketing

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Revenue Management

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Lodging Industry

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Guest Experience

Four takeaways from NAVIGATE Miami 2024

3 Guest Experience Tips from Award-Winning Hoteliers

3 Guest Experience Tips from Award-Winning Hoteliers

If you’re looking for ways to improve guest experience at your hotel, who better to get advice from than hoteliers who’ve won awards thanks to the fantastic experiences that they provide their guests?

Lisa Came

Digital Marketing Specialist at GuestRevu

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Awards and Accolades

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Reputation Management

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Guest Experience

3 Guest Experience Tips from Award-Winning Hoteliers

IRIS showcases latest mobile ordering & upselling capabilities at HITEC 24

IRIS, a global leader in digital ordering and guest experience platforms for the hospitality industry, will be attending HITEC Charlotte this month to showcase their latest features (now available across its mobile ordering platform) and updates on ...

IRIS Software Systems

IRIS Software Systems

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Guestroom Technology

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Boutique & Lifestyle

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Food and beverage

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Guest Experience

IRIS showcases latest mobile ordering & upselling capabilities at HITEC 24

How to Translate Science into Felt Experiences

Following the launch of our cultural study ‘Neuroaesthetics—Design for the Mind’ in partnership with FSB Franz Schneider Brakel, we invited Kinda Studios co-founders Katherine and Robyn to host a webinar to answer these questions, and to bring to li...

Marriott International, Inc.

Marriott International, Inc.

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Guest Experience

How to Translate Science into Felt Experiences

How to Deliver a Frictionless Experience at Six Key Stages of the Guest Journey

How to Deliver a Frictionless Experience at Six Key Stages of the Guest Journey

The hospitality industry has witnessed an explosion in technology that has transformed the way properties engage with guests. From a proliferation of mobile apps and chatbots to self-service options for everything from check-in to food ordering, cha...

Don DeMarinis

Senior Vice President, Sales for Agilysys Americas and EMEA

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Information Technology

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Guest Experience

How to Deliver a Frictionless Experience at Six Key Stages of the Guest Journey

Elevating guest experiences: Mastering the art of saying no

Elevating guest experiences: Mastering the art of saying no

In the hospitality industry, the mantra "the customer is always right" has deeply rooted itself, shaping guests’ expectations and fostering a culture where saying no to guests seems almost taboo. The relentless pursuit of customer satisfaction, unde...

Ana McFee

Business Development Senior Manager at EHL Hospitality Business School

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Lodging Industry

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Guest Experience

Elevating guest experiences: Mastering the art of saying no

Innovative Approaches to Customer Satisfaction Surveys in Hospitality

In the dynamic realm of hospitality, where guest satisfaction reigns supreme, the ability to glean actionable insights from customer feedback is paramount. While traditional surveys have long been the cornerstone of understanding guest experiences, ...

Prince A. Sanders

Prince A. Sanders

Hospitality Managing Director

Prince A. Sanders

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Reputation Management

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Guest Experience