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Successful outbound sales strategies for the voice channel
Opinion

Successful outbound sales strategies for the voice channel

Most people don’t associate outbound sales strategies with the hospitality industry. The focus tends to be on inbound calls — guests reaching out with specific needs. But what if your reservations team could proactively drive bookings and fill your ...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Reputation Management
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Lodging Industry
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Guest Experience
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Karen Stephens
by Karen Stephens
14 October 2024Revinate, Inc.Guest Experience
Successful outbound sales strategies for the voice channel
Podcast

Get granular with your data and future-proof your marketing with a Customer Data Platform

In this latest episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd. Adam delves into the pivotal role of Customer Data Platforms (CDPs) in revolutionizing hotel tech ecosystems, offering in...

Revinate, Inc.
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Sales & Marketing
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Information Technology
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Big Data
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Guest Experience
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Get granular with your data and future-proof your marketing with a Customer Data Platform
by Karen Stephens and Adam Mogelonsky
14 October 2024Revinate, Inc.Guest Experience
Get granular with your data and future-proof your marketing with a Customer Data Platform
Can we do AI, Guest Experience and Human Touch? with César Pérez of Vincci Hotels
Podcast

Can we do AI, Guest Experience and Human Touch? with César Pérez of Vincci Hotels

Recently, I had the opportunity to sit down with César Pérez, Director of Quality and Sustainability at Vincci Hotels, for another episode of the Shiji Insights podcast. Our conversation touched on several critical themes in hospitality today—hyper-...

Shiji Group
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Chatbots, Robotics & AI
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Guest Experience
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Can we do AI, Guest Experience and Human Touch? with César Pérez of Vincci Hotels11 October 2024ShijiGuest Experience
Can we do AI, Guest Experience and Human Touch? with César Pérez of Vincci Hotels
Press Release

How to keep even the most challenging customers happy

Passengers screaming on airplanes and causing them to land, mad men throwing food at the drive-thru, ladies storming around stores and shouting about their rights... Who hasn’t seen a story like this recently? These types of incidents are a daily oc...

EHL Hospitality Business School
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Sales & Marketing
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Big Data
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Guest Experience
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How to keep even the most challenging customers happy11 October 2024EHLGuest Experience
How to keep even the most challenging customers happy
Potential Profit Killer: Making Assumptions About Customers
Opinion

Potential Profit Killer: Making Assumptions About Customers

My friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who entered a luxury store and asked to see a $25,000 chess set. The customer wasn’t dressed well, and the salesp...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
11 October 2024Shepard Presentations, LLC.Guest Experience
Potential Profit Killer: Making Assumptions About Customers
Should Your Hotel Cancel Cable TV?
Opinion

Should Your Hotel Cancel Cable TV?

A common question I get from my clients at OnlyCast is, “Can I cancel my hotel’s cable TV subscription?” With streaming platforms becomming increasingly popular and cable costs increasing, many hotel owners are rethinking the necessity of live chann...

Brice Debout
Brice Debout
CEO and Founder, Solvacom
Solvacom Inc.
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Guestroom Technology
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Guest Experience
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Brice Debout
by Brice Debout
10 October 2024Solvacom Inc.Guest Experience
Should Your Hotel Cancel Cable TV?