United Jumeirah Group, the global luxury hospitality company and member of Dubai Holding, has extended its partnership with Williams Racing. The move builds on the successful collaboration between the two brands established last year to reach new gl...

Jumeirah Group

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Jumeirah Group Extends Partnership with Williams Racing for 2024

Case Study

Guest-centric marketing: Belmont Hotel Manila’s secret to direct booking success

Belmont Hotel Manila is a 4-star hotel strategically located across from the airport, NAIA Terminal 3, and within the renowned entertainment destination of Newport City in Manila. It is a “home away from home” for local and international business tr...

Revinate, Inc.

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Sales & Marketing

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CRM & Loyalty

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Lodging Industry

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Guest-centric marketing: Belmont Hotel Manila’s secret to direct booking success

Opinion

Why Media Brands are the New Contextual Targeting of the Cookieless Future

How prepared are you for the cookieless future? In December, Google announced that it would “phase out third-party cookies for everyone in the second half of 2024.” Yet, an Adobe survey found that only 37% of companies are “very prepared” for a worl...

Nick Slavin

CEO and Co-Founder at Curacity

Curacity

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Finance

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Information Technology

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Opinion

Unlocking the Secrets: The Unseen Forces Behind Hospitality Brand Success

Forget everything you thought you knew about branding. Unfortunately, there is a common misconception about what branding actually means. While a logo and color scheme are undoubtedly crucial branding elements, this surface-level understanding overl...

Cory Falter

Partner and Visionary at Lure Agency and consultant at Cayuga Hospitality Consultants

Cayuga Hospitality Consultants

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Sales & Marketing

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Brand Marketing

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Opinion

Are You Leaving Money on the Table? Turning Casino Resorts into Go-To Venues for Profitable Groups and Events

Historically, Las Vegas was a gaming-centric market, with 61% of revenues coming from the casino category in 1990. Although gaming continues to serve as an economic engine in Las Vegas, according to CDC Gaming, food, beverage, and other departments ...

Mike Pavicich

Director, Global Sales at SalesAndCatering.com, LLC

SalesAndCatering.com, LLC

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Property Technology

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MICE

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Lodging Industry

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Opinion

Breaking Barriers: Hotels Are Reclaiming Power in Website Management

A company’s website serves as a powerful conduit for customer engagement, brand representation, and revenue generation. Nowhere is this more evident than in the hospitality industry, where a hotel website frequently marks the first point of contact ...

Michael J. Goldrich

Chief Experience Officer, The Hotels Network

The Hotels Network

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Sales & Marketing

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Digital Marketing

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Supplier News

Knowland Partners with Thynk to Expand the Hospitality Ecosystem

Knowland, the leading provider of data-as-a-service insights on meetings and events for hospitality, and Thynk, provider of the next-generation hospitality commercial platform powered by Salesforce, announced today a strategic partnership to connect...

The Knowland Group

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Revenue Management

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MICE

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Big Data

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Knowland Partners with Thynk to Expand the Hospitality Ecosystem

Opinion

Enhancing Customer Experience with AI

AI is ubiquitous these days, but a lot of the attention has been focused on content. I am interested in how different companies are using AI to enhance customer experience and use AI to boost their performance and quality. For example, Amazon is con...

Isaac Gerstenzang

Vice President Digital Marketing & CRM, Atlantis Paradise Island, HSMAI Marketing Advisory Board Member

Kerzner

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Sales & Marketing

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

What’s in a Name? The Power of Pricing Terms

What’s in a name? That which we call a rose by any other name would smell as sweet." This famous line by Shakespeare from ’Romeo and Juliet’ beautifully captures the essence of our discussion: the power of naming. In the realm of dynamic pricing, th...

Sheryl Kimes

Revenue Management Expert

Cornell

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Revenue Management

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Cornell | Nolan School of Hotel Administration

Opinion

How to effectively use email marketing in hospitality in 2024

You send dozens or hundreds of emails to guests every day. You check your open rates, CTR and even unsubscribe rate and see that things are not going as good as they were before. Is there anything you could be doing differently?

Anna Randow

Global Sales Director at Bookboost

Bookboost

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Digital Marketing

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Guest Experience

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