The travel industry is undergoing a revolution – and one of the biggest trends to emerge in recent years is that of bleisure travel. Bleisure combines business trips with leisure activities, allowing travellers to make the most out of their time awa...

Anna Randow

Global Sales Director at Bookboost

Bookboost

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Business Travel

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Guest Experience

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Opinion

Simplify the Complicated (Part Three)

This is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been many comments and emails. Consider these quotes:

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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CRM & Loyalty

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Guest Experience

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Supplier News

Crave Interactive to Showcase In-Room Tablets with Up to 80% Guest Engagement and Enhanced Crave AI at HITEC 2024

Crave Interactive, a leading provider of innovative guest-facing solutions for the hospitality industry, is excited to announce its participation in the HITEC 2024 show, held in Charlotte, North Carolina. The event will take place from June 24th to ...

Crave Interactive

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Property Technology

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Guestroom Technology

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Guest Experience

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Luxury Travel

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Crave Interactive to Showcase In-Room Tablets with Up to 80% Guest Engagement and Enhanced Crave AI at HITEC 2024

Opinion

Revolutionizing the Guest Journey: Arrival Experience

An effective hospitality technology stack should focus on the following seven (7) core areas of the guest journey while delivering a “data process flow” to facilitate the required operational capabilities that align with the hospitality provider’s d...

Gregg Hopkins

Founder & President of Get Hoppy Consulting

Get Hoppy Consulting

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Information Technology

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Guest Experience

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Opinion

8 ways to increase hotel phone bookings and grow direct revenue

Even in today’s digital age, the voice channel remains powerful for hotel bookings. Our 2024 Hospitality Benchmark Report found that the voice channel maintains the highest average booking value of any channel, and outbound call campaigns can net pr...

Karen Stephens

Chief Marketing Officer, Revinate

Revinate, Inc.

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Sales & Marketing

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Revenue Management

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Lodging Industry

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Guest Experience

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Opinion

Tackling API and third-party PMS integrations vulnerabilities

In the hotel industry but especially the luxury segment, the protection of guest data is crucial, yet the security of APIs and third-party Property Management Systems integrations is often alarmingly weak. API security is particularly neglected, wit...

Kevin King

Chief Operating Officer, Shiji Group

Shiji

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Information Technology

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Lodging Industry

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Guest Experience

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Luxury Travel

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Opinion

The Power of Omnichannel Marketing to Drive Growth for Hotels

Customers today expect a seamless and consistent user experience, regardless of what device they’re using, particularly when it comes to the hospitality industry. Rapid digitalization has resulted in a need for personalized experiences, so brands ne...

Chester Avey

Writer

Chester Avey

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Email marketing

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Social Media

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Digital Marketing

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

Achieving the warmth of true hospitality

An observer once noted the difference between “service” and “hospitality” is the difference between being “well-run” and being “well-loved.” While it is an accomplishment to earn a guest’s endorsement, it’s far better to inspire an effusive, “I abso...

Matthew Prosser

Senior Sales Director

Agilysys

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Boutique & Lifestyle

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Reputation Management

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Brand Marketing

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Guest Experience

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Opinion

2024 Q1 Trends in Hotel Guest Experience: Surge in Satisfaction and Responsiveness

2024 kicked off with exceptional growth in the hospitality sector, particularly in Q1, where we observed a notable surge in hotel guest satisfaction and responsiveness. This trend, especially pronounced in the 3 and 4-star hotel categories, not only...

Bruno Saragat

Product Specialist at Shiji ReviewPro

Shiji

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Markets & Performance

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Guest Experience

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White Paper

What Hotel Guests Really Want to Know – Top 50 Questions Asked

This free report presents HiJiffy’s first-party data on the most common topics of hotel guests’ questions in the summer of 2023, based on over 1.7 million conversations handled by AI in that period. The insights presented in this publication can emp...

HiJiffy

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Social Media

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Big Data

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Chatbots, Robotics & AI

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Guest Experience

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Guest Experience

Bleisure travel: Keys to adapt your offering and reach this target

Simplify the Complicated (Part Three)

Crave Interactive to Showcase In-Room Tablets with Up to 80% Guest Engagement and Enhanced Crave AI at HITEC 2024

Revolutionizing the Guest Journey: Arrival Experience

8 ways to increase hotel phone bookings and grow direct revenue

Tackling API and third-party PMS integrations vulnerabilities

The Power of Omnichannel Marketing to Drive Growth for Hotels

Achieving the warmth of true hospitality

2024 Q1 Trends in Hotel Guest Experience: Surge in Satisfaction and Responsiveness

What Hotel Guests Really Want to Know – Top 50 Questions Asked

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