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Canary Technologies Enhances Guest Management System with Next-Generation Digital Compendium

Canary Technologies, the hospitality industry’s #1-rated guest experience software, announced today the integration of Digital Compendium into its award-winning Guest Management Platform. This update drives more revenue and streamlines operations fo...

Canary Technologies
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Canary Technologies Enhances Guest Management System with Next-Generation Digital Compendium 9 October 2024Canary TechnologiesGuest Experience
Canary Technologies Enhances Guest Management System with Next-Generation Digital Compendium
All-in-One Platforms: Convenience or Costly Mistake for Hotels?
Opinion

All-in-One Platforms: Convenience or Costly Mistake for Hotels?

The debate between “best-of-breed” and “all-in-one” solutions is not new; in fact, the war between these competing ideologies has waged on for many years, especially within the world of hospitality. On one hand, it’s rather easy to make a case for a...

Joe Vargas
Joe Vargas
SVP & General Manager, Infor Hospitality
Infor
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Innovation
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Joe Vargas
by Joe Vargas
9 October 2024InforGuest Experience
All-in-One Platforms: Convenience or Costly Mistake for Hotels?
Separate Checks: A Metaphor for Good and Bad Customer-Focused Policies
Opinion

Separate Checks: A Metaphor for Good and Bad Customer-Focused Policies

It often amazes me how difficult some companies make it to do business with them. I could share so many examples, but let’s use the restaurant industry to illustrate my point.

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
9 October 2024Shepard Presentations, LLC.Guest Experience
Separate Checks: A Metaphor for Good and Bad Customer-Focused Policies
Press Release

h2c Perspectives | #1 Hotel technology interfaces: Connecting the dots

We’re thrilled to announce the launch of h2c Perspectives, our new podcast series dedicated to exploring the latest trends and offering practical insights in hospitality technology. Every 4-6 weeks, we’ll release a new episode, diving into key topic...

h2c GmbH
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h2c Perspectives | #1 Hotel technology interfaces: Connecting the dots 9 October 2024h2c GmbHGuest Experience
h2c Perspectives | #1 Hotel technology interfaces: Connecting the dots
Nine essentials for a great hotel website | Hotelier tips with Matt Welle
Opinion

Nine essentials for a great hotel website | Hotelier tips with Matt Welle

The value of driving direct bookings is obvious. It means more revenue, less commission paid to online travel agencies (OTAs), better access to guest data and – all going well – longer lasting relationships with guests.

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews
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Online Travel Agencies (OTA)
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Search Marketing
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Tom Brown
by Tom Brown
8 October 2024MewsGuest Experience
Nine essentials for a great hotel website | Hotelier tips with Matt Welle
Why Data Matters: 8 Ways Analytics Can Elevate Your Hotel Operations
Opinion

Why Data Matters: 8 Ways Analytics Can Elevate Your Hotel Operations

In the world of hospitality, data has become the secret weapon for hotels looking to enhance efficiency, increase profits, and deliver exceptional guest experiences. Nearly 75% of hoteliers report using some form of data analytics to drive decision-...

Jason Q. Freed
Jason Q. Freed
Hospitality Data Evangelist
Otelier (formerly myDigitalOffice)
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Jason Q. Freed
by Jason Q. Freed
3 October 2024Otelier (formerly myDigitalOffice)Guest Experience
Why Data Matters: 8 Ways Analytics Can Elevate Your Hotel Operations
Customer Service Week 2024
Opinion

Customer Service Week 2024

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week. This special week was created in the 1980s when the International Customer Service Association suggested that organizati...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
3 October 2024Shepard Presentations, LLC.Guest Experience
Customer Service Week 2024
See Doja Cat like never before at her exclusive living room session
Press Release

See Doja Cat like never before at her exclusive living room session

Fresh from her European tour, Doja Cat is inviting fans to see her like never before with an immersive living room performance you won’t want to miss. For one night only, guests will step into the world of Doja and experience her live artistry in an...

Airbnb, Inc.
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Celebrity Hotels
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Short Term Rental (STR)
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See Doja Cat like never before at her exclusive living room session 3 October 2024AirbnbGuest Experience
See Doja Cat like never before at her exclusive living room session
The Hotelier’s Guide to Operational Excellence in 2025
White Paper

The Hotelier’s Guide to Operational Excellence in 2025

By examining five key areas of hotel operations, this whitepaper serves as a comprehensive roadmap for hoteliers looking to thrive in a data-driven world. It highlights how leveraging data and technology can lead to more efficient processes, better ...

Otelier (formerly myDigitalOffice)
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Management Companies
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Housekeeping
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The Hotelier’s Guide to Operational Excellence in 2025 2 October 2024Otelier (formerly myDigitalOffice)Guest Experience
The Hotelier’s Guide to Operational Excellence in 2025