Guest Experience

Training Customers to Do It Themselves

Training Customers to Do It Themselves

More and more, customers are open to using self-service solutions. Our customer experience research shows that while customers might prefer the human touch, some expect digital, self-service solutions. In certain cases, they even demand it. And it’s...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Training Customers to Do It Themselves

Wifirst, preferred supplier for WiFi, Fibre and Chromecast for all Accor brands

AccorHotels operates over 5,000 hotels across more than 110 countries. The leading French brand portfolio scales from Mid & Economy brands like Ibis, Mercure, Novotel and Adagio to Luxury & Premium such as brands Sofitel, Pullman, Raffles and MGalle...

Wifirst

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Property Technology

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Wifirst, preferred supplier for WiFi, Fibre and Chromecast for all Accor brands

IRIS F&B Mobile Ordering Now Available on Oracle Cloud Marketplace

IRIS, a leading provider of digital F&B and guest experience platforms for the hospitality sector and a member of Oracle Partner Network (OPN), today announced F&B Mobile Ordering is available on Oracle Cloud Marketplace and can be integrated with O...

IRIS Software Systems

IRIS Software Systems

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Guestroom Technology

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Boutique & Lifestyle

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Food and beverage

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Guest Experience

IRIS F&B Mobile Ordering Now Available on Oracle Cloud Marketplace

TrustYou Announces Launch of AI-powered Customer Data Platform (CDP)

Munich, July 2, 2024 - TrustYou, a global leader in guest feedback and reputation management solutions, is proud to announce the launch of its groundbreaking Customer Data Platform (CDP). This new AI-powered platform is designed to revolutionize how...

TrustYou GmbH

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Travel Technology

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Reputation Management

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Digital Marketing

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Guest Experience

TrustYou Announces Launch of AI-powered Customer Data Platform (CDP)

The Mille Club: Learning from a Luxury Airline

The Mille Club: Learning from a Luxury Airline

Can hotels learn from an airline? Immediately, we suspect you may have said to yourself: unequivocally, no! And frankly, until a recent trip on Emirates Air, the two of us would have also been in the same camp.

Adam Mogelonsky

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Guest Experience

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The Mille Club: Learning from a Luxury Airline

HITEC Rewind: Jacqueline Maloney on Integrating Tech for Better Guest Experiences at Cloudbeds

At HITEC 2024, Simone Puorto interviewed Jacqueline Maloney, Senior Solutions Marketing Manager at Cloudbeds, about her career, the company’s mission, and the role of technology in enhancing guest experiences in the hospitality industry.

Hospitality Net

Hospitality Net

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Information Technology

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Guest Experience

HITEC Rewind: Jacqueline Maloney on Integrating Tech for Better Guest Experiences at Cloudbeds

Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion

With a sleek glass façade offering dramatic views of Puget Sound, Thompson Seattle embodies the beauty of the Emerald City in the heart of downtown. A short walk gets you to Pike Place Market, or you can opt for an off-the-beaten-path gem like the p...

Revinate, Inc.

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Sales & Marketing

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Revenue Management

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Lodging Industry

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Guest Experience

Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion

Five ways for hoteliers to measure success

Five ways for hoteliers to measure success

Technology is an integral part of our daily lives. With new advancements regularly emerging, it’s astonishing how quickly certain innovations, like AI, have come to dominate our conversations. This rapid evolution prompts crucial questions, and ther...

Tom Brown

Senior Copywriter at Mews

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Property Technology

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Travel Technology

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Five ways for hoteliers to measure success

Some Customers Aren’t Worth Doing Business With

Some Customers Aren’t Worth Doing Business With

In some of my customer service speeches, I joke that some customers aren’t worth doing business with. The way I position it in the speech is funny, but in reality, it’s pretty serious. Sometimes, a customer isn’t worth doing business with because th...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Some Customers Aren’t Worth Doing Business With

Scoring Big: How Sport Tourism Impacts the Global Hotel Industry

Scoring Big: How Sport Tourism Impacts the Global Hotel Industry

Sports tourism, as it’s called, is one of the fastest-growing sectors in the travel industry, according to the United Nations World Tourism Organization. Hotel room rates on Super Bowl weekend soared 257% compared to 2023, the biggest year-over-year...

Joe Vargas

SVP & General Manager, Infor Hospitality

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Information Technology

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Lodging Industry

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Guest Experience

Scoring Big: How Sport Tourism Impacts the Global Hotel Industry